Vanderford Air & Plumbing

Technician went almost immediately to the problem and made repairs just as fast. He was very professional and knowledgeable. I’d recommend and use them again.

We decided to use Vanderford air and plumbing to install a gas line in our home. We chose them because their slogan is “100% satisfaction guarantee”, but we are 100% DISSATISFIED. If I could give 0 stars, I would. Read on to see why.

The project took nearly 3 months to complete from the time of the initial quote to getting the city to inspect the line. In that time it took two visits to get a quote for the gas line and ELEVEN service visits to get the line installed without any leaks. In most of these visits, the master plumber showed up between 9-10am, would conveniently forget items at the warehouse and/or take a 2 hour lunch break at roughly 11am, then leave the job by 3pm. Or he would straight up cancel his visit. When he canceled on us for the second time he offered a substantial discount (more on this later). This was incredibly upsetting given either my fiancé or I had to take off work for each of these 11 visits. During these visits he had help from other plumbers within the company, but in one visit, a man in a black t-shirt was helping as well. This lead us to think that he was not employed by Vanderford and just a friend of the master plumber. This was unacceptable and incredibly unprofessional.
When the job was finally completed the master plumber sent the invoice for the FULL amount with no discount. This was extremely upsetting since he broke his word to us and not to mention they left large holes around our home.
Finally it came time for scheduling the city inspection, the master plumber had told me our house was located in an area that didn’t require a permit. Luckily our HOA informed me he was incorrect and I made the company pull the permit before I looked like an idiot asking center point to run a gas line to my home without a permit. My assumption is that he either didn’t think the line would pass inspection or he/the company didn’t want to spend the money for the permit. For the city inspection, the company informed us that the city inspector has a time window that they show up, so prior to the inspection we opened our garage door to make things easier. I was sitting on my couch when I heard our entry door from the garage open and in walked the master plumber and inspector. They didn’t even bother knocking. This is a huge invasion of privacy and any contractor should always knock anytime they enter a client’s home.
We voiced all of these concerns/complaints to the owner of the company and asked how long the job should take. He said 2 days for a normal job and 4 days for a difficult job. Given this job took 11 days, we requested a substantial discount, but he offered an insulting 9.6%. After further complaining, the owner offered us 19% discount, which we paid, but still don’t think it was enough given everything we experienced.

Overall, I am very disappointed with the fact we used Vanderford air and plumbing for this job. If you are getting any plumbing work done, or even HVAC, I highly recommend you do NOT use Vanderford.

He did great job and was very informative. He definitely knew what he was doing. My daughter smokes and we have pets and he was the first technician that mentioned the advantages of having a Warrior Air. purification system. He informed us of the advantages of having this system. I want this technician to come to my house everytime. He was very detailed in his work.

Vanderford Air is a great company to work with. The price was great, but what really got me is the technician was nice but VERY well trained. This is not a company that hires random technicians, but clearly coaches them to really knowing what they are doing. The efficiency of a good technician will save you money. I definitely recommend Vanderford Air!

Vanderford Air replaced an old 4 ton HVAC with a 2 cycle 16 SEER unit as well as the old duct work which was poorly insulated. Starting with the sales rep to the admin scheduling wok and the workers themselves everyone was courteous, professional and eager to prove us with a great experience. The work was done as schedule and we were informed when everyone was arriving. Replacing HVAC and duct work was completed all in one day. We also appreciate that the new ductwork location in the attic was placed to provide better access to the attic. We no longer have to climb over or squeeze under ducts when going to the attic.
We received 6 different bids and while not the cheapest Vanderford did deliver a decent value with a good HVAC system along with the ductwork replacement. They also included the 10 warranty including labor which does give piece of mind.

I want to share our recent experience with Vanderford Air. We recently had our dryer vent serviced and the blower motor replaced. Dan, our technician was very informative and quoted us the exact expense of the job. They came out a few days later and replaced the motor. The entire job was done with professionalism and came off without a hitch. I would highly recommend Vanderford Air.

The technician, Mark Booth, came out to do our system check up this afternoon. He was very courteous and informative. He explained what he was checking for and even changed our tstat to a dual control between ac and heat. While all our interactions with Vanderfords techs have been great, Mark was the best by far.

The only honest AC/Heating company I ever have worked with. They have never tried to cheat or overprice me for anything. I have been using them for 3 years now and even went ahead to sign up for their membership.

Vanderford Air installed a complete unit for us and we couldn't be happier with their work. We also take advantage of their maintenance program so we can stay on top of any issues before they become issues. They are always professional, knowledgeable, and on time. I would highly recommend them for any of their services!

Very thorough technician. Explained everything & took his time to do so. Vanderford Air is a Great company to work with.