Lex Air Conditioning and Heating

Sal Palmieri is the best! These guys really know what they’re doing. Having a reliable AC/Heater is a must and they make sure everything runs smoothly. Great customer service they made things fast and easy. Will never go anywhere else! Thank you!

I was happy with how easy it was to schedule service and how fast they were able to come out. They were professional and the cost was reasonable. Will use again.

Dusty and crew did a fantastic job installing our new unit. Dusty took the time to explain his recommendations and helped me understand the details I needed to feel comfortable about my purchase.

On the day of install, the crew showed up on time and got the work done quickly and carefully. They kept things as clean as possible and made sure to pick up after they were done. Highly highly recommend!

Sal, the tech that came out to inspect my A/C was awesome. On time and professional. Highly recommend Lex Air

Not happy about the price.
Scheduled a AC tune-up for $69, ended up spending $844.
The extra was a pipe clean-up for $195, and a change of capacitor for $580. The capacitor itself costs less than $100, so the professional installation is about $500??
Overall, for a little over an hour’s work, $844 is such a rip off.
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In response to owner's comment,
The technician did get the approval to go ahead and change the capacitor as he recommended (although the unit was still functioning alright, we do prefer to fix problems ahead). Sure, it’s partially on us for not verifying the cost ahead of time so we ended up surprised with the bill. But that does not justify the obscene cost. Also no itemized cost on the email receipt I got, which I would much prefer.
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Update
The water leaking issue that got me called in the first place was not fixed from the $195 drain cleaning. On the receipt they made it very clear that no warranty on clearing drains. The “itemized cost” we got does not separate parts and labor. The owner offered a free visit to check the leaking issue and maybe some discount on the price, hoping that we can remove the review. We find it emotionally draining to deal with this anymore so let’s just leave it like that.

Please check other negative reviews here because the obscene charges of changing a simple capacitor seems like a reoccurring theme.

Jonathan with Lex Air diagnosed the problem with my heater and was able to fix / replace a part in good time. Discussed with me some things to be alert for in the future. He was thorough and explained the issues very well.

John was very thorough and wrote up his findings in a way that the buyers will know that our system is functioning properly.

Mr. Marco I give him a 10. He was so nice and kind. He did put in a new blower and the home is nice and warm, so I enjoyed he professionally ways. Thank you again for blessing my family and hope and pray that the Lord will keep all of you in good health to always be able to help people. Thank you so very much. Keep up the good work!!! Mrs. Agnes Bennett This let’s me know that is blowing!

DO NOT USE THIS COMPANY! BEWARE! AVOID this company at all costs! If I could give this company NO STAR, I would.
In the summer of 2017, I purchased a heating/AC maintenance plan ($160), which allows for one heating maintenance checkup and one AC maintenance checkup a year. They came to service me in the summer for my AC checkup. However, NEVER came for the fall for my heating checkup. When I called, I spoke with Rebecca Selbach. She was very rude and condescending. She informed me apparently it is up to the customer to call and schedule for second service. They do NOT give you a courtesy call, reminding you of services you have already prepaid for, nor to schedule you for your second service.
So in Feb 2019, I remembered they never fulfilled the heating maintenance checkup. I called and scheduled. A technician came out, was in my attic (where my AC/heating unit is located) for close to 1 hour and then came down and said “everything looks good. No recommendations. I just need you to sign this because you owe nothing. You’ve already paid.” I signed his phone and asked for a receipt and detailed list of what was done today. He said it would be emailed to me.
The next day I had still received nothing. I called the office and spoke with Rebecca, who said the company did not have my email on file and that’s why nothing had been sent yet. She would send me the invoice, then call me back. So if I would not have called, nothing would have been sent to me.
Rebecca called me back. I looked over the invoice and noticed in the description, under completion notes it states: checked filter no issues found. I asked why wasn’t my air filter changed. She said “we do not change the air filter, unless the customer asks us to. But the tech checked your air filter and documented that no issues were found.” To which I responded “the last time my air filter was replaced was when you serviced my home in 2017. So I highly doubt, it did NOT need to be changed, which makes me believe the tech lied and did not check it. This further makes me doubt if he did anything that he said he did while at my home.” She argued with me and said “well it is your word against his.” She also scolded me and said “as a homeowner you are supposed to change your air filter yourself and it depends on the cleanliness and allergens in your home on how often you should change your air filter.” I told her “I understand as a homeowner I am supposed to change my air filter myself. However if I am paying you to service my heating and AC, when you come out and check my air filter and see that it needs to be replaced, you need to change it at the date of service or verbally recommend to me that it needs to be changed because it is dirty. However your company failed to do EITHER of these. You came to my house. Said everything looks good, no recommendations. You lied and documented there were no issues were found with my filter. I need to speak to a manager because if you are telling me an air filter has no issues and does not need to be changed when I am telling you the last time it was changed was in 2017, then I need to speak to someone else.” She told me no managers where in the office at the time but someone would call me back. I did not receive a call that day at all.
The next day someone did call me. I was unavailable and they left a message.
I checked my air filter for myself. Guess what? It was so dirty, I had to rip it out. This company NEVER checked it and they probably did not do ANY of the other services that they documented that they did.
If you argue with your customers, scold them and tell them what they should be doing as homeowners and have no integrity with your work, you should NOT be in business. I know as a homeowner, air filters should be changed ever 3-6 months. However sometimes things get busy, which is why I purchased a heating/AC maintenance plan. But to be treated with such disdain is horrible! What would resolve my issue? A full refund of $160.

David was an excellent technician! He was thorough and took his time explaining everything! 5 star!