Longhorn Services: HVAC & Appliance Repair

Longhorn was great and easy to work with! I called and had a technician (Joe) at my home within 30 minutes. He assessed my washer, diagnosed the issue and had it running in 45 minutes. He was honest and provided great service. I will request Joe from Longhorn Home Services moving forward!

Brandon came to our house- last minute - on a Saturday and diagnosed the problem with our refrigerator/freezer. He was professional and thorough. (Another repair service strung us along for two days- then cancelled on Friday afternoon.)

Longhorn responded the same day I called, whereas neither Premier or A&E ever called back even after leaving repeated messages! Longhorn arrived next day, analyzed the problem, ordered parts and returned two days later to install them. I'm a happy customer and will use them again!

Update: since posting our honest review of Longhorn, it’s owner at first sought to blame Google for his billing practices, writing to us, “Unfortunately these days Google charges us around $80 per customer that we get from our ads”. Then in his next email to us the Longhorn owner threatens us, “you will be receiving a letter from our attorneys office suing you for the business that we lose from your review which can be up to 10,000 in one month. You have been warned!”

Beware, Longhorn Services is a fraudulent, cheating company. It over-sells & overcharges. And threatens all who write negative reviews about it.

We contacted them because our washer is not working correctly. It does not consistently spin water out of clothes after washing. The technician tried to first sell us a brand new pump and rubber seal for the washer. He told us he is “sure this is the problem.” When he added up the price of materials and labor, I told him it would be cheaper for us to buy a new washer. He then changed his plan 100% and said “We’ll, let me try something else.“ Bottom line, the entire problem was a filter at the bottom of the washing machine that was dirty. We unscrewed it, I cleaned it myself in the sink. It solved everything. No new seal is needed, no new pump is needed. Nothing is broke. Nothing needed fixed or replaced or repaired.

The technician was at our house a total of 20 minutes. Max. When it came time for the bill, he told me he would “waive“ the “normal” service charge of $89, but still charge us $209 for “labor.” In other words, he wanted us to believe that normally this would cost $309 for 20 minutes of his labor, but he would “only charge us his labor, not service.” WTH? “Service” is free of $89, but 20 minutes of “Labor” is $209. No new materials were installed on our washing machine. Nothing was broke. Nothing fixed. The only thing we did was washout a filter in the sink, which solved everything.

Longhorn tried to sell us what we did not need, then when that did not work it sought to trick us with fake distinctions between “service” and “labor” costs. We paid them, to get rid of them (and because they are entitled to something for their time). Beware of being defrauded & over-sold by Longhorn.

Called morning, at my home after 12 same day. Very professional. Explained problem and what needed to be done. Great value as well. 2nd time using Longhorn. Love them and they are whom we will be contacting for all.repairs.

After 89 years, my 1933 O'Keefe and Merritt stove needed its first service call. Joseph came out and replaced the Thermal Conductor and provided excellent service.

The repairman looked at my washing machine, which had leaked water during one of the spin cycles previous to his visit.
He was very professional and thorough with his diagnosis.

I would use this company again when needed.

Our dishwasher was not working. Bobby quickly identified the issue and repaired our appliance. We were very happy with the service we received! Definitely recommend!

the tech. showed up quickly and was very helpful in our decisions regarding our disabled fridge.

Our washing machine would not drain. I was lucky that Longhorn was able to send a tech the same day I called. Was quoted a service fee, but advised $ would go towards repair if one was necessary. Fee did go up slightly when they found out my machine was an LG - not sure why, but again - fee went towards repair.
Bobby arrived, with anticipated part in hand, and had my washer repaired within 2 hours. I was told up front the charges and he was very respectful to make sure not to damage anything moving the machine around. I did 3 loads of laundry that afternoon.
He did such a great job, I'm having them back out to fix another appliance.