Gorman Mechanical, Inc.

Shady business practices! Called them out under my home warranty. They came out and told me there was a leak in my coils and that the whole system would need to be replaced.

I had a second company come out that used a machine to test for Freon and there was no leak. They cleaned my coils and added Freon and my unit was working perfectly again.

DO NOT TRUST THEIR DIAGNOSIS!

Your technician, Stacy, did an excellent job in diagnosing the problem we were having with our system and in correcting the problem and getting us cooling again. He went above and beyond in explaining what was happening with our system. I give him my highest recommendation for his knowledge and professionalism.

Excellent service with a very competitive price. Everyone was very friendly and made the process of getting a new air conditioner quick and painless. I would definitely recommend Gorman to my friends and family for their HVAC needs.

They were very nice. Jason was super accommodating and up front and all about what was bestbfor my family. We ended needing whole new set up and it didn't cost me my life savings. Amanda Oliver

Gorman replaced one of the air conditioning coils in my attic last summer, but failed to tie up the air duct properly after completing their work. Early this summer, that air duct fell down on my drain pan, causing all the condensation water to spill into the ceiling/walls of my master bedroom. We had to replace insulation & sheet rock, re-paint/re-texture the walls and ceiling as well as take mold prevention measures and clean & re-stretch/re-lay the carpeting. I actually overheard the Gorman technician on a phone conversation with his office that they had messed up on the previous work. But, bottom line - Gorman refuses to take any responsibility, won't work with me or my Home Warranty company and has failed to return my calls as well as refusing to respond to a complaint from the BBB. Caveat emptor!

This is formal complaint regarding Gorman Mechanical. The first week of April 2015, we realized our upstairs A/C unit was dead. We called a local company who came out, tested, and determined the unit was indeed dead and needed replacement. We received an estimate for a new unit, and were encouraged to get a 2nd estimate for peace of mind from another company.

The owner of Gorman Mechanical lives in our neighborhood. Based on that fact alone, I contacted them and asked for someone to come out to take a 2nd look, and to receive an estimate on a new A/C.

An employee came by, diagnosed the problem, and also determined the unit was in need of replacement.

On April 2nd, 2015 (Good Friday) we agreed to have Gorman Mechanical not only replace the the broken A/C unit, but to also replace our 2nd unit as well as our furnace. As we were completing the paperwork for financing for the new units, the employee from Gorman Mechanical stated that we could receive a rebate from our local electric company (Tri-County Electric) of roughly $80 per ton per unit, for a grand total of $800 in credits for upgrading to high efficiency units. Being that it was a holiday, we could not call our electric company the day of installation, but stated we would do so on our own. We moved forward, and the new units were installed.

We left for vacation the following week for 10 days. Upon our return, I called Tri- County Electric on April 20th, 2015 and spoke to a representative as to how to process our rebate. The representative stated they had NEVER offered such a rebate. The only rebate on new units that had ever been offered was on heat pumps.

I called Gorman Mechanical the same day and asked for a call back from the man who sold us the new units. He never returned my call.

I made a 2nd phone call on April 21, 2015 and was able to get a hold of the employee. He said he would look into the rebate issue and call me back after I explained what Tri-County had told me. He called back and stated he could get us a $300 maintenance rebate. I told him that was not was offered on the date of sale, and he jumped around the question repeatedly and tried to place blame on me for his mistake. He made excuse after excuse. I asked to speak tot he owner of Gorman Mechanical, and gave him my husband's phone number.

On April 27, 2015, my husband finally received a call back from the owner of Gorman. They spoke for 10 minutes, and my husband instructed him to call me as he had a business meeting to attend.

The owner called me and we spoke for half an hour regarding the issue. He apologized, and said the $300 rebate would be processed. As of today, June 8th, 2015, that has yet to occur, and all contact from Gorman Mechanical has ceased.

We have made three phone calls to Gorman Mechanical and asked to speak to the owner regarding the pending rebate in the last week. He still has not returned our call.

Do your research before hiring or doing business with this company. They make false promises to gather a sale, and then don't follow through. Communication AFTER sale, is non-existent. Bottom line: THEY TAKE YOUR MONEY AND RUN.

Please go with someone else. We are neighbors of the owner and we've been treated this way! I can only imagine how they treat the general public. Once you sign on the dotted line, they are done with you. We'll be pursing legal action regarding the matter.

Excellent services, great competitive rates on new Units specially Trane and friendly staff like Jason , David & special crew( Miguel Sr and Miguel Jr). They also do offer financing option. We are happy with the outcome and got both units replaced with New Trane yesterday. Thanks to everyone at Gorman Mechanical! Tariq & Rashida

The technician misdiagnosed a problem with my air conditioning unit as an electrical issue. After having another company come check the issue, it was determined to be an AC issue and was resolved. I called Gorman four separate times to let them know that the issue was misdiagnosed, leaving several voice mails for Chris, the manager (who did not return any voice mails), whose only response once I finally got a hold of him to my complaint was, and I quote, "Nobody's perfect".

Update 11/3/17: David at Gorman contacted me last night about my issue with my service. I explained the circumstances, and he did some digging. We came to a reasonable agreement, to get another tech out to fix my heat and AC. And that they did! Bravo David. In spite of Nations Home Warranty, they did.

That review that says its posted by Chris McGlasson was not. It was posted by me. Raymond Taff. Screwed over royally by Luke, Gorman Mechanical and Nations home warranty. My wife and 4- yr old grandson are sitting home with no heat, air conditioning or circulating air thanks to them. Another AC company is coming tomorrow. Don't use Gorman. Its a crapshoot!

Stacy just came out and did a thorough job looking into our AC system to figure out the issue. He was very straight forward with the issues that he found. I am very pleased with the service he provided.