Gorman Mechanical, Inc.

Stacy was our tech, we signed up for the annual maint plan for our 2 units. He was courteous, efficient, showed and told me what he found, ie a dying start capacitor and old contact points. I had him go ahead and replace them, before waiting for the system to quit because of it as I much prefer preventative maint as to failure and a hot house.
They will be back to replace a rusting drain pan, and he told me how to contact my home warranty service thereby saving me about $200 bucks, by routing it thru nations home warranty first.
Excellent experience, much better than Reliant, who I tried last year and felt like I was being ripped off.
Gorman has my vote and Stacy was great
thanks
Dr Ron Hawkins

Stacy with Gorman Mechanical was great help to us today. He provided in depth explanations and fixed the problem we had on our AC unit. I highly recommend this company. I've had great experiences every time.

They are great on time courteous people

Don't use this company. I had them come out to my house to do some warranty work. My house was not cooling in the heat of the day but would cool just fine at night. When they got there he said my outdoor unit needed to be cleaned for $50 or he would not be able to check the Freon level and get an accurate reading. Cleaning it consisted of washing it with a hose. Afterwards he said it was not very dirty so he would not charge me for it. Thanks. Then he added some Freon to the system. Total time spent looking at my system was about 10 minutes. When I got home from work the house was 90 degrees inside and would no longer cool. The compressor would only run for about 2 minutes before shutting off. Now it squeals and runs rough. I went from have AC most of the day to not having it at all. I called them and asked for my money back and they said because I signed the receipt that it was cooling when they left they cannot refund my money. Of course it was cooling, it was early in the morning when it runs just fine. Don't use this company.

We called mid-afternoon and they were able to make it to our home in just a few hours. Robert was the ac repairman that helped us and he was incredible! He was very friendly, helpful, professional and an overall delight! Thanks to them our family will be sleeping warm tonight.

Gorman Mechanical installed a new heating and AC (Heat Pump) system in 2010 and we have regular maintenance checks performed every Spring and Fall. Scheduled the service call and was able to get the first call of the day. Stacy arrived at the scheduled time, was thorough, informative, professional and knowledgeable. In 6 years we have had numerous techs service the unit, but none have provided the level of information that Stacy provided. Will ask for him for future calls. Thanks Stacy, thanks Gorman.

AC was leaking water from my supply plenum so called my home warranty and they gave me several options so I chose this company based on the reviews.

Tech came out on 6/22 said it was due to a clog in the primary drain line and he cleared it out with c02 and then resealed the plenum up with mastic and said water was draining properly. The next day the water was leaking again through my ceiling so went up in the attic to check it and there was mastic all in my drain pan and floor as well as 4 empty c02 cartridges that the tech said he used to clear the line. Basically left a mess in my attic.

Another tech came out on 6/25. He did not take anything apart and diagnosed it as the plenum was sagging badly due to over saturation causing the coil to be out of balance making the water pool on one side. That they would need to replace the plenum and rehang it so they sent to my home warranty (AHS) for approval.

AHS denied the claim stating that they do not cover secondary damage and the way the tech wrote it was that the sagging is what’s causing the leak from the original clogged drain. Argued with them about this that it was still leaking from the same place so it shouldn’t be considered secondary damage. I asked if I could get a second opinion as it did not make sense to me. The cost to replace and rehang the plenum was almost $1000

I contacted Gorman and spoke with Kelly and asked if they could send someone else out to verify and she said No that there was nothing she could do. They go by what their techs diagnose as the problem and I would need to pay the $1000. She seemed to not care at all as I tried to explain that it was still leaking from the exact same spot. “Nothing else I can do but if you want it repaired to call us back”

I contacted another AC company and the issue was that the main drain line was still clogged. They didn’t just try to blow it out with c02 but traced it to where it connected to one of the main lines that water drains out of the house and opened it and cleared it out.

I would have paid almost $1000 to Gorman to replace and rehang a supply plenum that would not have fixed my problem. Not sure how they got such good reviews but after having 2 techs come out from the same company and speaking to someone at the office that didn’t seem to care my issue was not resolved.

Gorman responded and installed a complete new unit in less than 24 hrs On A Weekend when we were in the 100's.
I purchased a Trane unit for my upstairs. I had purchased a Trane 3 yrs earlier for my downstairs without one moment of problems.
It's inconvenient in general to not have air or staying at home to have technicians there, but office, service, install and technicians have been Great.

Excellent workmanship attention to detail knowledgeable and above all Honest! You will find there service and quality second to none, Great People to work with I highly recommend them based on the past 12 years of business experience with them.

I found Gorman through our home warranty program when we moved to Dallas and I'm so glad we found them! Superb service every time, discussions about the right solutions for us at the right time, not strong arm tactics to just sell the most expensive solutions - they really are the best and I would highly recommend them (and have) to my friends and family in the area.