Gorman Mechanical, Inc.

My grandmother used these folks for a few years. She really loved arranging things with David, but he is no longer there. They canceled twice on showing up. Way to leave an old lady hanging. If I knew how to fix it I would. Luckily we had a wonderful company come out and keep there word and give us quality customer service.

Great service and Josh is very knowledgeable! Will continue to use Gorman!

We have used Gorman for years. Have done a good job for us.

Jaden was super polite and professional. The office staff was awesome.

I'm going through lot of torture with Gorman Mechanical and AHS company. My A/C unit broke 3 weeks ago (in this peak summer heat in Texas) and Gorman Mechnical has still not done anything about it. They gave me one diagnosis and sent another one to AHS (per AHS) two weeks after coming to my home, so what needs to be replaced to fix the problem is NOT approved yet so far due to differences in the two different diagnosis. I have already wasted 3 weeks calling them and still don't know how long this is going to take. So frustrating!

Since my review posted in 2021, Gorman Mechanical has really stepped up and been VERY responsive to meeting my needs to make sure that they sold me the proper sized unit. A big shout-out to Carl, their new service manager was instrumental in getting rid of the cancer within their organization and providing excellent communication since he was brought on in mid 2021.

I made the appointment to get our A/C unit cleaned. The tech was very thorough and recommended that we clean the outside of our unit every 3 months ourselves. He showed us the proper way to do this. We will be using them next year for our yearly service call. Very professional technician.

From start to finish Gorman was outstanding. My AC went out and they came out and installed on a Sunday evening because of family medical issues. Trevor the tech was first to diagnose the issue and was thorough and up front. David the sales manager came by personally to ensure we were taken care of and Miguel’s install team was professional and ensured a perfect set up and installation. Great people all of them.

David, the sales representative, called me this morning in response to my two star review which I have changed to a five star review. David expressed empathy to my perspective and desire for someone to listen to my concern and acknowledge that there was validity to my concern, the warranty does not cover those types of incidents, which is explained below. David, responds arrived in less than 24 hours. That itself was sufficient however, David went above and beyond. He has since sent me an email thanking me for the time to speak to him and notifying me that as a courtesy he nullified the $65.00 service call fee. To me that is going above and beyond to maintain great customer service. In our conversation, I sensed a sincere concern to attend to the customer as well as for his companies reputation which is critical in any economy where some companies feel the customer demand is so great that a response to a customers grievance is not necessary.

Here is the initial unaltered post to add clarity to this whole situation.

I have had good dealings with this company. They have come to repair the system they installed once since the initial installation around July of 2015. Today, a service man came out because my system would not turn on. The repairman discovered the cause almost right away. It was a float. Apparently this device "clips" on to the side of the drain pan. So, I will end up paying $65 for the service call. Tim, who is the representative that I spoke to was generous to not charge me the additional $50 for the labor. However, here is where I believe they could have been more interested in providing better customer service. First, I trust that the technician that is dispatched to make the repair has my best interest at heart. So, here is the situation. The root cause my air condition would not function, is because this float that is "clipped" can be knocked over by me or a square if one decides to climb into my attic. So, instead of fastening the float back in a more secure fashion such as using a sheet metal screw or solder, Andie just clips it back on. I did not have a good visual image of this at first. It was after this that Andie mentioned the service call fee. I got a quick lesson on warranty coverage and this is not covered. Okay, I can accept that however, Andie was about to leave me in the same potential situation as before. Which is for the float to be accidentally knocked off again. It was after this that I called to speak to Tim. I admit I wore his patients and he wore mine. Instead of addressing a fix to the potential issue he was more concern that I was to pay the service call and he did not charge me the additional labor. I realize he may have no idea what we were talking about however, he never once said anything like, "Oh, I see your point, let me look into if or how we can avoid this from happening again" The Andie, also did not recommend any remedy to help avoid the float from being knocked over so easily. I'm not expert, however, it seems to me that one or two short sheet metal screws would help. I realize they did not engineer the system but they could at least offer to look into improving the system. When I ask Tim if I could speak to his supervisor, his response was "No" because his boss is the owner. Well, I may not every get to speak to the owner, unless he reads this review and if he does, I would be happy to explain the details. In any case, I did not pay the $65.00 but I know I am obligated to and I eventually will. I hope if nothing else, if you have a unit installed, beware and check the float first before your call the repairman.

I purchased 2 new Trane variable speed complete systems from Gorman Mechanical. My first 5 ton unit was a great install and that's what convinced me to install a 2nd unit for my upstairs and this is where the issues began.

The unit did not perform at all and they spent the better part of 3+ months trying to fix and ended up replacing my inside air handler and thermostat; which did get the unit working to it's best ability. This is when I learned that they sold me an undersized unit and as per my salesman that Trane doesn't make 1/2 size units so they were going to upgrade me to a 4 tons unit because my previous unit was a 3 1/2 ton. 10 months later the upstairs unit continues to struggle to keep my house cooled and the relative humidity to a comfortable level. My old 15 year old unit ran better than this one.

The 2nd issue is Trane only provides a 2 year labor warranty, so I purchased an extended labor warranty to match the 10 year parts warranty. To this date I have not received my extended warranty paperwork for either Trane unit that I was sold over a year ago.

Gorman Mechanical service and dispatch department have been very responsive and helpful but when it needs to involve the service manager or owner they are non existing.