Strand Brothers Service Experts

Gustavo is my hero! He took his time and truly inspected my unit and diagnosed my problem. And then, he fixed it! Friendly, courteous, and knowledgeable. I recommend him ten fold!

Aldo arrived and immediately listened to my problem. He then went to check each of the areas needing fixing. He described what needed to be done and he began working. He was persistent and he resolved the issues. He cleaned up, picked up his tools and entered in the job onto his computer.
Aldo was polite, patient when I asked questions and gave me two tips on how to help keep my drains a little more cleaner.

I’ve been very pleased with the service I’ve gotten from Strand Brothers so far. Bensi was so knowledgeable and prompt in repairing our outdoor AC unit when it failed last summer (blown capacitor) that I decided to sign up for the Advantage program to get priority service and regular maintenance.

Gilberto just finished up with our latest regular maintenance appointment, and again, he did a great job checking/clearing drain lines, filters, etc. I really like that he took the time to show me some potential problem areas inside our indoor unit while he had it opened up. He gave me plenty of information on various options to mitigate those problems with improvements to our system.

Overall, I would recommend them to anyone in the Austin area.

John and Joe were professional and on time, providing me a list of issues but not using high-pressure sales to force me to fix. Did the work quickly and were clear on what they were doing. Great job!

Submitted a ticket early in the morning and by the afternoon a tech was at my house! Ivan was so great. He worked on my unit and educated me on AC maintenance.

I have been a customer through 2 houses with Strand (back when the original brothers actually came to my house). It has been 18 years! Strand Brothers has a new policy where they send salespeople with techs to your house and spend that time trying to sell you upgrades and new systems, etc., which I did not ask for nor have time for. Nevertheless, while the tech was working on the repair, the salesperson was going throughout my house and looking at all my systems. In the process, they cut large squares in 3 of my AC units to show me what the inside looks like! I asked them if they were going to patch those up and they said of course. Turns out, they did not patch even one of the holes they cut without my permission (guess if I didn't have someone else look at it, I would be needing to replace all those AC units much sooner due to the holes they left in them). I will be terminating my maintenance plan and finding a new company to do business with. Completely unacceptable and all to try to push sales.

Miguel came by last minute to help fix a problem with the thermostat I tried installing. He was extremely knowledgeable and professional. He was able to identify and fix the problem with in a few minutes and took the extra time to answer all of my questions. Thanks, Miguel!

Great help and assistance from Stephen and Jeff with stand brothers!I really appreciate the time and effort they put into my issue helping to diagnose the problem and find solutions. I am feeling cool today and we'll look at them again in the future. Both for repair and for replacement options!!

Thanks Lots, Gentlemen!!

I have been using Strand Brothers for 8 years
and I have been very impressed by their service. Ben and Michael were the technicians that did the service call, very professional and knowledgeable. I will continue to use Strand Brothers for any of my projects.

Update: Jerry C. just came by for yet another seasonal service, covered in my maintenance plan (which I highly recommend!) Great service and very professional, nice gentleman. I’m so happy with Strand Brothers! Thanks again, Jerry!! See you all again next time.

Elian just came by for a seasonal service. I’m so impressed with both him and Strand Brothers! Always excellent customer service. Very happy with Strand Brothers and highly recommend!!