Strand Brothers Service Experts

Both guys were polite and friendly as well as well informed and intentional about our H Vac system. We were encouraged to put water heater maintenance on our standing, monthly contract.

We have only been customers for a couple years, but the advantages have already been worth the price.

John Gonzalez was very professional and knowledgeable about our Lenox HVAC. He isolated the problem quickly, and he resolved the problem very fast. John was very patient with my questions. I will request John to assist our HVAC needs in the future. I highly recommend him ti others.

The office sucks. But the maintenance employee( christopher) that have visited us have been great!

Christopher & jesse( the duo) was awesome, he was very helpful and gave me some tips as well for my hvac system etc.

Miguel was great! After talking with him, he immediately knew how to diagnose the problem with my AC unit. He started working on the issue right away and it was resolved within the hour. He was professional, knowledgeable and did a great job.

Strand Brothers have been maintaining my HVAC and with their periodic maintenance, have had no issues and everything works well. Mike L was my technician. Very helpful and patient in answering questions. Overall a good customer experience.

Marco was very thorough with our AC checkup. He explained issues with our units so we could understand the areas that needed work. He made sure everything was functioning at top performance for this summer heat! Thank you Marco!

Marco came and did our annual service. He was efficient and helpful. Providing tips to get the most life out of our 10 year old unit.

We had a pretty awful experience with strand brothers.

We were having some issues with the downstairs zone of our two zone AC system. The morning of, prior to investigating myself, I scheduled an apt with Strand Brothers in the situation I couldn't fix it myself.

After cycling the circuit and eyeballing some of the components, the system kicked back on and seemed to be functional again - however given this didn't seem like a super viable long term solution, I kept the apt to have a professional check it out.

Tech arrived with another person, whom I later learned to be a sales person. They cut open my plenum - manually forced open my dampers and gave my a 4k quote to replace the plenum both damper motors and some duct-work. In the process - making my previously functioning system totally kaput. Beyond this - leaving live electrical wires to the damper motors uncovered and unsheathed in our attic adjacent to wood framing.

Both zones are now wildly off relative to the thermostat temperature - but in their words, "at least you have cool."

After discovering the cut-open plenum we requested someone to come out and re-seal it. The tech whom came out refused to plug the electrical wiring back in for fear it would just close the dampers and he'd have to come out again. This wasn't a super cool answer as we still have unsealed wires in our attic which they refuse to do anything about. We sent out an email to their customer service, which they promptly ignored and called the next day asking for someone to do something about this mess.

They put us in touch with our 3rd tech, who didn't actually make it out but verbally berated me for going cavalier by cycling my power to get my system running again - as I'm not an HVAC professional. As an engineer by trade, I'm relatively aware of the risks of fire from even low-voltage exposed wiring - the 3rd tech proceeded to laugh at me for citing my concern about firing risk over the exposed electrical.

All in all - after investing hours arguing with these guys over cratering our HVAC system, my wife and I conceded we weren't making meaningful progress and have since filed a charge back with our CC - as Strand brothers has refused to respond to our emails and calls requesting a refund of their mandatory $99 service fee (over which they broke our system).

Attaching some photos of the situation as evidence that this company really made our HVAC lives awful.

I'm eagerly awaiting a yelp reply from them citing, "sorry about your experience, please email us at CustomerService@ServiceE… with your name and address," which they'll promptly send to their junk folder.

Avoid this place.

Juan and Diego did an excellent job! - The situation was significantly more involved than first thought and they met the challenge with professionalism and with care (being mindful not to damage any interior finishes, etc.). They provided outstanding service all around -

DeShawn was great!

21Jun2023 edit: I had my annual A/C preventative maintenance done 6 days ago, paid $300 to proactively replace a part that I was told would fail soon. Now my 5 year old A/C stopped working and the soonest they can get a technician here is 5 days from now. While I was waiting on hold, I got to listen to the recording tell me about how the 'advantage program' of which I'm a part, would prevent my A/C from breaking on those "100 year record hot days". I'm failing to see how the money I'm paying monthly is worth it if it takes almost a week to get someone out here when this should have been identified and fixed during the PM. Lowering this review to 2 stars because he was nice but seriously? Less than a week later it breaks?