Hightower Service Inc

Ashton was fantastic. Gave a call ahead of time to notify of arrival time. Worked quietly and respectfully as I worked from home. Was very professional in his interactions with me and my kids. He explained what he found and the optional remediation steps. Very kind and I would love to have him back to do system work any time. GREAT SERVICE - LOVE HIGHTOWER!!!!! THANK YOU FOR YOUR HELP!!!!!!!!

Tech, Juan E. is definitely Hightower Service, Inc. "911 A/C Guy!" Over 100 degrees and the A/C keeps tripping the breaker. Juan "listened carefully" to the issues I was experiencing and after a complete and through inspection (inside/out) diagnosed as well as cleaned and repaired my A/C unit with appropriate parts used with my TRANE unit. AMAZING!!!!!!!

The reason I say "AMAZING" is that I'd worked with another A/C company for a few years. This particular problem (about 3 weeks) that companies first trip they could find nothing wrong. Their second trip (5 days later) they claimed I needed a new Condenser Fan Motor which was replaced with a suggestion if any further problems I may need a new fan blade.

Although I agreed to have the condenser fan motor replaced something just did not feel right whereas I'm questioning if they really knew what was actually the cause.

Unfortunate but (6) days later the problem continued and that companies only response was that they would replace the original motor and refund all the money except their service charge. WOW!!!!!

********And then there is Hightower Service, Inc. to the rescue who went above and beyond to help me checking the electrical with Tech Deno and the A/C with Tech "Juan". Through his inspections he established the proper functioning of my original motor (never required replacement) nor any need for a replacement fan blade. He diagnosed the problems with detailed explanations that I could understand and answered all my questions. I knew I was in "Good Hands" for the work that needed to be done which "FIXED my A/C Unit."

I highly recommend the the purchase of the Residential/Maintenance Agreement for purposes of "Peace of Mind" and if its not Hightower Service, Inc. no one else will be working on my A/C or Furnace Systems.

Hightower has always been straight forward and to the point with the repairs needed and able to back up the quote with solid explanations.
Alex and James did a great job and cleaned up afterwards. Thanks!

Service techs are always professional and even wear shoe covers, while outside. Always do a complete and thorough job! Juan is very good to explain every thing, plus... they are always on time!

Professional service tech. Arrival time was on schedule. A written price was quoted for repairs and I feel sound advice was given. I did not have repairs made at the time as I wanted to shop pricing. After price comparison, Hightower's price for this repair is high.

James was very professional and informative. He explained every step of the inspection process. He also gave me many tips on how to maintain my equipment and make it more efficient. Thank you very much.

The gentlemen who installed the new unit were professional and very polite. Getting the indoor unit install was not easy but getting the outdoor unit installed was not an easy task due to the confined and tight space. They had to trim and remove some shrubs and they kept me informed along the way. I couldn't ask for a better installation team. Thank you very much.

Been on regular maintenance plan since moving to the area 3+ years ago. All service personnel I've ever interacted with have been, courteous, professional, and very knowledgeable about my system and explaining things clearly. Highly recommend!

Prompt, professional, & very knowledgeable. I've used other services before, trying to save a few dollars on a service call, but having the work done correctly, the first time, is the most economical. Hightower is excellent.

not recommended for annual maintenance. Technicians were eager to sell their extra cleaning service, but didn't advise to fix potential installation problems that could fail A/C system.