Hiller Plumbing, Heating, Cooling & Electrical

Allen, our technician, was amazing! One of the hottest days of the year, he was crawling around in our attic, trying to install new LED lights in our exam room. He was courteous and made great suggestions for efficiency. Best of all, he cleaned up every scrap of dust and material, and took the old broken equipment with him For disposal. Good move Hiller on hiring Allen!

Excellent work! Not only did the technicians do a great job replacing a bunch of old cast iron and lead piping - including the main stack (old and new pictured) - they also walked me through their plans beforehand, complications and solutions throughout, and the all various components of the replacement/repair afterwards. This was a really big job, but the replacements/repairs were done efficiently and function perfectly. Well done!

They were wonderful and I would highly recommend. Scheduling online was easy. They even called to let me know the technician was running a little behind and would arrive at the later end of the window given. I thought that was above and beyond given the fact he did arrive within the window. Jordan was nice, professional, and immediately identified my issue and had it fixed fast. Every step of my interaction with Hiller was excellent. Thank you for fixing my leaking toilet!

Josh was fantastic. He diagnosed and corrected the problem quickly. Hiller did a great job of letting us know when he would arrive. Josh was very patient. It was important to him that our sink was working properly and the repair was complete.

Update: Our home was re-plumbed by Hiller the end of October 2022. As of mid-January 2023, management has been in contact with us and they have inspected work that was performed by their employees (1/12/23); they have rectified all known plumbing issues (1/20/23). Unfortunately, the excessive drywall damage and damage to washing machine is our expense. I modified review from 1-star to 3-star.
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“Happy You'll Be or the Service is Free™.“
Not true! We have used Hiller in the past and have been pleased with their service. Hiller had done their annual plumbing inspection and never once stated their concern with the NIBCO, Inc. piping until the last leak occurred. After research, we discovered that there was a class action settlement against the manufacturer (NIBCO, Inc.). We knew the plumbing had to be replaced. We contracted Hiller to re-plumb our home thus removing the NIBCO, Inc. PEX piping. Numerous requests have been made for senior management to contact us to no avail. Not all of the NIBCO tubing was replaced, unnecessary drywall removal/damage, excessive drywall cutting, drywall debris left on top of upper cabinets, damage to top of front load washing machine & the list goes on! Please note, I only attached photos from one room…the laundry room. Now multiply that damage to three bathrooms and a kitchen.

I had two toilets which were hard to flush. One had a broken handle. The fellas from Hiller were professional and took care of the issue. I have great flushing toilets again. I was able to get an appointment right away too. I had guests coming the next day so I was so happy they were able to help me

Super great experience! I had Ryan as my electrician and he was able to come on short notice on a holiday, which I really appreciated because my fridge and freezer were thawing. Excellent work too, he taught me how to fix it myself for next time!

The technician was able to come earlier than expected which was great because the problems were affecting my ability to work since I work from home. Once diagnosed he was able to explain what occurred to cause the problems in a way that made sense, and he explained the cost for any work needed prior to starting any repairs. I will definitely use Hiller in the future over others I have used in the past.

I have had hiller do several jobs for me over the past several months. The work, for the most part, has been good. The technicians have been professional. My only gripe was my most recent work done. My AC stopped working and was holding water in the basement. The first technician came out, said the condensate pipe was clogged, and flushed the system. I was charged a little over 200. This worked…for less than 12 hours. I called again and a different tech came back out. He stated that the pump was broken. This was replaced, and I was charged 650 dollars. I was a little annoyed that less than 12 hours before, I paid a substantial sum, for it to not be the permanent solution. When I questioned tech #2 about this, he stated that while he understood the frustration, it was non negotiable. Decent companies should say, hey we missed the real problem initially, let’s work with you on the second price, or refund the first. Don’t expect this from hiller. Overall, good work, kind staff, just unwilling to admit their mistakes.

EDIT: 6/29/23 13:26

Hiller reached out quickly to resolve this issue with me. They have agreed to refund the initial visit that was unsuccessful. Honestly, I’m impressed. Will be changing my review to 5/5.

Brent came for routine maintenance on our HVAC system. He was super nice and knew exactly what the system needed. Their customer service team is also helpful and personable. Definitely would recommend this company.