Had to install a new split HVAC system. Received a great price. Installation was done in 48 hours. Techs arrived early, but waited until appointed time to actually come to the door. Answered all my questions, explained anything that needed to be explained. Took care of all removed parts and packaging. Left everything in very clean condition. Wish I had contacted them a few years ago. Lee Company will be my go to company for all needs moving forward.
I am a member with Lee Company and have used this company for HVAC quarterly maintenance and other repairs. I have been a satisfied customer. This time around we called Lee Company and the receptionist booked us for our estimate and install for same day! We were really excited because we just got our new hot tub and needed 220 watts cord hooked up directly to the hot tub. When the tech came out he explained that the receptionist company they were contracted with was giving false information. It was unfortunate that the tech has to be the face of this inconvenience as he had nothing to do with false promises of the receptionist. Chris our tech was exceptional in handling the frustrations of our disappointment. He called his project manager Chris and within several hours he was out gave the estimate and was able to get the install for our hot tub the next morning and install went great! It went from the most disappointment experience to another great customer service representation for Lee Company. Just goes to show that respect, honor and commitment still mean something! I want to really commend both our tech and project manager ... Chris and Chris for all their hard work to correct the situation. They were what retained us as customers! Thank you
I reached out to Lee Company and they were at my house within two hours. The technician was very professional. He quickly diagnosed my issue and made the repair. Also, I was expecting to pay somewhat more than what I was charged so I was very pleased with the value I paid for the service call and repair. I will definitely call on Lee Company for my home repair needs in the future.
Our whole experience of getting our new water heater replaced was perfect. Brenda, the woman I initially spoke to listened to the information I gave her and she relayed it to Will B.the estimator who then quoted a price, presented an agreement and scheduled the work for the first day I was available. C.J., the installer called before his arrival, showed up prepared and handled our project like a boss, including cleaning up after himself. My husband and I were so impressed from start to finish! We will be using Lee Co. again for future projects and we will be recommending them to everyone!
Great experience. Tech took plenty of time to inspect our system and explain what he found using photos to help me understand. I learned so much more about the system we had that I had never been explained before. He was very respectful, wearing a mask and foot coverings when in our home. Very professional, and easy to talk to. This was our first HVAC experience with Lee company and we are very pleased with the service we received. Great company.
Technician showed up to connect existing fireplace to existing tube that goes from fireplace to outside. He didn’t have the proper pipe nipple so he left for an hour to get one. On his return he connected the fireplace to the outside tube. The time it took for the work was approximately 20 minutes. When he left he charged me $325.00. I had no choice but to pay. I got the invoice the following day in my E-Mail. They had charged me for 4.24 hours of labor. I called the company and talked to billing and they agreed to refund half of the $325 charge. He told me that he had all my information. That was two weeks ago. I guess he lied to me. From my experience this is a very crooked company, and I will never use them again.I would urge anyone looking for someone to do repairs in their home to look somewhere else.
I used Lee Services for the first time, for preventative heat pump maintenance on 2 units. Travis the lead tech and 1 additional technician were on time, and did a great job explaining what they would be doing. Both were masked, and put booties on before coming into my condo. They helped me move furniture for access (and moved it back!), changed my filters, and left without a spec of dust, even taking the dirty filters with them. Polite and professional, Travis also provided watch outs and recommendations for no surprises using heat pumps. So impressive, I signed up for a full year of preventative work throughout my home, including electrical and plumbing. Worth it for peace of mind. The most impressive was the post-service report they send you online. They recorded a video of both units working and pics of the readings they got for my own records. Outstanding professionals. If you're someone that wants to stay ahead of things with maintenance before accidents happen and don't have the tools or no how for HVAC/Electrical, Lee Services provides a best in class home owner solution.
Great service experience with Lee Company and Jeremy as our technician. The technician got pulled to a different job that day but the office called to let us know. Jeremy still came out even after a long day and had a great attitude.
We had a wonderful experience with Lee Company. The technician was very knowledgeable and explained everything he was doing and why. He gave me several options as to what I could do and even told me that the parts I needed were possibly still under warranty...and they were! They were very timely and very efficient and cost effective. I will use them again!
Susan Conner
Had to install a new split HVAC system. Received a great price. Installation was done in 48 hours. Techs arrived early, but waited until appointed time to actually come to the door. Answered all my questions, explained anything that needed to be explained. Took care of all removed parts and packaging. Left everything in very clean condition. Wish I had contacted them a few years ago. Lee Company will be my go to company for all needs moving forward.
ECMF
I am a member with Lee Company and have used this company for HVAC quarterly maintenance and other repairs. I have been a satisfied customer. This time around we called Lee Company and the receptionist booked us for our estimate and install for same day! We were really excited because we just got our new hot tub and needed 220 watts cord hooked up directly to the hot tub. When the tech came out he explained that the receptionist company they were contracted with was giving false information. It was unfortunate that the tech has to be the face of this inconvenience as he had nothing to do with false promises of the receptionist. Chris our tech was exceptional in handling the frustrations of our disappointment. He called his project manager Chris and within several hours he was out gave the estimate and was able to get the install for our hot tub the next morning and install went great! It went from the most disappointment experience to another great customer service representation for Lee Company. Just goes to show that respect, honor and commitment still mean something! I want to really commend both our tech and project manager ... Chris and Chris for all their hard work to correct the situation. They were what retained us as customers! Thank you
William Redmond
I reached out to Lee Company and they were at my house within two hours. The technician was very professional. He quickly diagnosed my issue and made the repair. Also, I was expecting to pay somewhat more than what I was charged so I was very pleased with the value I paid for the service call and repair. I will definitely call on Lee Company for my home repair needs in the future.
Debra Dobis
Our whole experience of getting our new water heater replaced was perfect. Brenda, the woman I initially spoke to listened to the information I gave her and she relayed it to Will B.the estimator who then quoted a price, presented an agreement and scheduled the work for the first day I was available. C.J., the installer called before his arrival, showed up prepared and handled our project like a boss, including cleaning up after himself. My husband and I were so impressed from start to finish! We will be using Lee Co. again for future projects and we will be recommending them to everyone!
Kevin Batch
Great experience. Tech took plenty of time to inspect our system and explain what he found using photos to help me understand. I learned so much more about the system we had that I had never been explained before. He was very respectful, wearing a mask and foot coverings when in our home. Very professional, and easy to talk to. This was our first HVAC experience with Lee company and we are very pleased with the service we received. Great company.
Lloyd Deweese
Technician showed up to connect existing fireplace to existing tube that goes from fireplace to outside. He didn’t have the proper pipe nipple so he left for an hour to get one. On his return he connected the fireplace to the outside tube. The time it took for the work was approximately 20 minutes. When he left he charged me $325.00. I had no choice but to pay. I got the invoice the following day in my E-Mail. They had charged me for 4.24 hours of labor. I called the company and talked to billing and they agreed to refund half of the $325 charge. He told me that he had all my information. That was two weeks ago. I guess he lied to me. From my experience this is a very crooked company, and I will never use them again.I would urge anyone looking for someone to do repairs in their home to look somewhere else.
Michael Habib
I used Lee Services for the first time, for preventative heat pump maintenance on 2 units. Travis the lead tech and 1 additional technician were on time, and did a great job explaining what they would be doing. Both were masked, and put booties on before coming into my condo. They helped me move furniture for access (and moved it back!), changed my filters, and left without a spec of dust, even taking the dirty filters with them. Polite and professional, Travis also provided watch outs and recommendations for no surprises using heat pumps. So impressive, I signed up for a full year of preventative work throughout my home, including electrical and plumbing. Worth it for peace of mind. The most impressive was the post-service report they send you online. They recorded a video of both units working and pics of the readings they got for my own records. Outstanding professionals. If you're someone that wants to stay ahead of things with maintenance before accidents happen and don't have the tools or no how for HVAC/Electrical, Lee Services provides a best in class home owner solution.
Stephen Kildow
Great service experience with Lee Company and Jeremy as our technician. The technician got pulled to a different job that day but the office called to let us know. Jeremy still came out even after a long day and had a great attitude.
Mary Eskew
The technicians were very timely and helpful with each visit. They helped navigate the needed materials for the necessary repair.
Amanda McDowell
We had a wonderful experience with Lee Company. The technician was very knowledgeable and explained everything he was doing and why. He gave me several options as to what I could do and even told me that the parts I needed were possibly still under warranty...and they were! They were very timely and very efficient and cost effective. I will use them again!