Prime Heating & Cooling LLC

We had a mouse destroy our 15 year old Mitsubishi heat pump. Because parts were no longer available, we needed to replace the whole system. I got 3 quotes all for the same equipment, and Tyler/Prime was the most reasonable. He was very responsive to any questions I had and was able to get his technicians (Chris and Chris) out to do the job in under 2 weeks.

The installation went very smoothly. Chris and Chris were respectful and took the time to address any concerns I had. The job was done in one day.

Overall, I’m very happy with the work that was done. Highly recommended.

Kevin did a great job and answered all of my questions. He was very friendly and did a great job letting me know what was needed.

Prime is the real deal. Jeremy was professional and efficient with the maintenance on my LG split system.

Got up in the morning to our furnace blowing cold air. Called to schedule an appointment and was able to get one for 3 hours later which I was happy about. Received a call 2 hours before they were to come out to say they could be there earlier. Diagnosed a problem with the thermostat. Installed a temporary one and I'm planning in having newer ones installed by them.

I have only positive things to say about Prime Heating and Cooling. On the frigid MLK weekend, I had an unexpected emergency which shut down my heat and hot water, and I needed someone to diagnose the problem and quickly restore service. After some research, I reached out to Prime Heating and spoke with the owner Tyler, who informed me that someone would be at my home within a 1/2 hr. Not only did he deliver on the promise of a fast/reliable response, but he also did it at an exceptional price. I would highly recommend this company to anyone looking for service.

Update: 2/13/23
Still 5 stars. Called Prime due to a heating issue. They came out immediately, diagnosed the issue and had the system up and running. Fixed a fautly pressure gauge and also added enhancements so I no longer have to manually purge the system when pipes become airbound. I now have even heat throughout the house. So pleased that Prime solved the problem(s).

Found the problem right away with a clog oil filter and replaced the filter then primed thee system! Started right up but then boiler mate computer board was not working so needed replacement which he went get the part and quickly returned to install the new one to get the hot water going ! Very professional and explained the problems which were addressed ! Excellent!

Jeremy arrived early and was very efficient and informative while servicing our AC system.

Our Technician Chris was very personable and knowledgeable of the issues we were experiencing. I appreciate the responsiveness of the the company when I scheduled my call initially.

Con: I’ve schedule two appointments with Prime and Heating LLC and the techs were late. It would be helpful to receive a quick text update from the technician for any further delays in service. They were very responsive to fixing the scheduling mishap.

I would recommend this company for your Heating and Cooling needs.

I just had the absolute honor and privilege of having work performed by prime, heating and cooling. Chris are the tech undeniably one of the nicest people I've ever met in the HVAC service industry? Not only was he professional, clean, respectful, but he was on time actually early. Did a wonderful job and could not have asked for more. The owner. Tyler and everyone I've had the pleasure of speaking with has been amazing and I look forward to a lifetime of business with them

Great and Friendly knowledgeable person Jeremy. Work so hard to accomplish the goal get the Central AC going .Great Job Thank you!! Jeremy!!