Rose City Heating & Air

Rose City Heating & Air is the absolute best! My A/C installers Cody and Scott were professional, personable and friendly when they installed my new A/C unit, and they got the job done quicker than I expected. When they finished, I got a tour of their work from Cody, who then offered to answer any more questions. They left the job site clean and tidy.

Ryan and Alexander came and installed new refrigeration lines for our heat pump and charged up the system. Very responsive to questions I had, clean work and extremely professional. I will switch to Rose City for all my heating and cooling need in the future. Thank you for a job well done. I am a retired electrical engineer and I am very critical on all work performed on my behalf.

Ryan was great! He was on time and very thorough with his diagnosis of our a/c problem. He was super pleasant to work with! We’ll definitely be using Rose City again in the future for any maintenance or repairs.

Scheduling our repair with Rose City Heating & Air was very quick. Justin Soares, our technician, is super helpful and did a fantastic job - he was more than happy to answer all of my questions.

Justin was very thorough, explained everything he was doing, and shared a a number of helpful details as to our next steps. Very grateful for his time with us today.

Justin was the service technician who did the annual maintenance on our HVAC system and he did a great job. We will gladly use Rose City Heating and Air again. Thanks for the great service that you provided.

Justin was excellent! He arrived early and had repair made and tested in a reasonable amount of time. Professional and kind, I will use Rose City again!

"We did everything right." You can be the judge of that. Here's the story:

After my heat was out for five days in early January, Columbia Heating came and fixed the pilot light. Three days later, an estimator from Rose City Heating came to give my landlord a quote.

When he left, the pilot light (which had been recently fixed) was no longer working. I had no luck fixing it myself. A Rose City Heating repair person (named Paul) came that night and didn't look at the pilot light. He came to give me a space heater.

I was then without heat for another several days of winter, and I was told to block out 8-11am plus 4-6 hours for installation of a new unit. That was rescheduled, I believe it was the same day, to closer to noon. When they arrived, I asked: can you first check to see if you can fix the pilot light? Repairperson Paul (who was doing the installation) said "that's not what the landlord authorized." Even though, when I spoke to the Landlord the next day, he said "did they even try to fix the pilot light, first?" No they didn't...not during the night Paul came over, nor the day he came back for install.

**On installation day, it took barely 2-3 hours to 'complete' the installation job. That should've been the first hint of something being wrong.

Pictures attached
-bottom door of the unit wasn't able to close because Repairperson Paul said we would need to cut the floor (not true)
-shows the cover on top of the unit, which was about to fall off

The pilot light was making noises several times an hour (7-9 click click click click click click 'light') and I asked Repairperson Paul about this. He said it was going to happen now since I don't have a constant pilot light any more. I asked if he could make it happen less, and he said no.

Over the course of the next five days, the heater made hundreds of loud noises at all hours. EVERY 18 minutes, the following noises ensued:

(Sample Timeframe)
10:33 pilot light clicks on (this is a series of 7-8 clicks before it lights)
10:37 “wahh” noise
10:39 ‘whirring’ noise 20 seconds
10:41 ‘whirring’ noise for 15 seconds
10:43 ‘whirring’ noise for20 seconds
10:43 – 10:46 “clanking and whirring noise’
10:52 pilot light clicks on (7-8 series of clicks)
Whole cycle repeats
11:10 Pilot light clicks on (7-8 clicks)
Whole cycle repeats

And on and on. This is hundreds of noises per day, emanating from the middle of my apartment, there is no escaping. The unit looks very similar to the previous unit, which only made noise while heating the air. It did not make any other noises. These noises were extraordinarily disruptive from a brand new unit.

Rose City Heating then wisely sent Repair & Installation person Pat over and he spent 3.5 hours fixing the job that his colleague had done on the install (Note: The electric is still very messy, they said that would take a month to fix)

Pat even adjusted the thermostat so that the pilot light only clicks on less than a dozen times per day, instead of 3-5x an hour (96+ times per day)

HOWEVER, as soon as Pat left, the heating unit no longer worked and I was without heat another 1/2 day and night. Turns out, Pat had accidentally flicked the switch to "off" when re-caulking the left side of the unit. He fixed it and said "wasn't this great customer service?" True, he and Paul are super nice guys. But the best customer service would be to not have lost heat again after hours and hours (and days) were spent on this unit by your team.

My landlord and I have had to cancel countless commitments to be available for huge time windows and noise in my home. The reason he opted for the new unit was to avoid the headache that dealing with the old unit may have caused.

Due to the installation procedures, significantly more headaches and hours of time investment have been incurred by us both.

***No discount was given, in fact, the 'accidentally' added a cost they hadn't mentioned during the original quote. I do not recommend Rose City Heating.

Installed AC in my 1928 house. Best price. Professional workers at every step. Showed up when they said they would. Cleaned up after completion. I will use them for routine maintenance and would certainly have them do any other big installation.

Good prompt response to a furnace not working. Justin listened real well about the problems and did a thorough check on the system. Good explanation of the situation and a status update on the entire system. Very helpful