Rose City Heating & Air

We were in need of new air conditioning units and an air handler at the start of the summer, during supply shortages, so our expectations weren't exactly high, and we weren't in a hurry anyway (they were still working, just not at their peak anymore). They weren't able to get one of the air conditioner units due to the supply shortages, but installed the other two right away and took less time than they had planned. While we were waiting, the unit waiting to be replaced broke, and they came out to fix it for free. They were apologetic for it taking so long to get the second AC unit, which was unnecessary as it was not at all their fault. Everything with them went as well as it possibly could have, and I'd recommend them to anyone.

Fast, courteous service; thorough explanation of what needed to be fixed.

5.0 star rating 1/31/2017
Our heating system went out on Sunday. We called another company that told my husband, who was able to troubleshoot the problem, that we probably needed a whole new unit. I thought that was a stretch when they hadn't even seen the unit! The following morning I called a couple of places that had decent reviews but couldn't get out to us until Wednesday. We didn't want to be cold for two more days so I called Rose Heating. The woman who answered the phone was polite and said they could come out the same day. She took the part number off the part my husband suspected needed replacing. Not only was the repairman on time but he brought out the correct part, replaced it, cleaned the filter, checked everything else out and had it up and running in less than an hour. Total cost was $248, included part ($144) and labor ($104)! The other "reputable" company quoted my husband $5,000 for a new unit. I think we made the right choice!! I wouldn't hesitate recommending this company for a second!!

These guys are amazing. I woke up this morning with no heat in the house. Single-parenting for the week and with some critical things to do today, I didn't have time to troubleshoot on my own. I called and no joke, they had a tech at my house in 20 minutes. He was super friendly, quickly diagnosed the problem (a fault on the installation, something I never would have caught) and fixed it on the spot. Reasonable price too, and totally fair (frankly a bargain) for how fast they got out to me. I can't recommend them enough.

This is the most honest company and their technicians are incredibly well-qualified. When other companies misdiagnosed our problem, Rose City technicians quickly set us on the proper repair path--at a fraction of the cost of other companies' quotes. Hands-down the best HVAC company we've worked with in Portland and we will continue using them for years to come.

These guys are great! Our AC went out on a 100 degree day in August, and after calling all over town I was running out of hope. Then I called Rose City Heating and Air, and they had someone over at my house and my AC was up and running in 1 hour! I would recommend them to anyone! My pregnant wife and I are very happy we don't have to suffer through the weekend of 100+ degree days!

Gas Furnace stopped on night of ice and snow, miserable cold. Pat arrived by 1pm as promised, ran for a part, fixed my 20 yr old furnace without any fuss or mess, for reasonable price! I was treated courteously and honestly. Very satisfied.
I called another place, Beaverton Heating and Cooling the same time, and the FIRST thing they said on phone was "after 20 years have you considered you probably need a new furnace? I can't believe that brand lasted this long." Talked down to me, while clearly expecting to sell me a new furnace. Arrogant insensitive guy I will not call again.
My money will follow excellent customer service and respectful treatment by Rose City Heating and Air!! Thanks!

I'd like to think that I'm a jack of all trades, and perhaps I am a master of a few, but after diagnosing and replacing the thermostat and the ignitor the following week I was in over my head. Rather than keep throwing money at the furnace, I decided to have a real HVAC professional come over and take a look. Rose City Heating got a technician out to our place the very next day. He arrived on time and was polite, clean and efficient. I chose Rose City because of their reviews, and I was not disappointed. I highly recommend this company.

This company is incredibly well run. It is totally professional and transparent. I give them my whole-hearted five star endorsement. I even let the owner, Jeff Pangborn, upsell me into an upgrade with the new furnace. He promised I would be more comfortable, and I am. I am betting that Jeff has an mba given how well he runs the business. Kudos to Jeff, his installation team and to Chris (sp?) in the office. Well done everyone. Be well and stay safe.

Excellent service, very professional. I would recommend!