Advanced Heating & Air Conditioning, Inc

It was finally time to get off oil as a heat source this year, so we started by getting several bids. Greg came out and looked at our system then sat down and went over the different units. (He even left us a pamphlet which was super helpful). Once we made our decision to go with Advanced Heating & Air Conditioning, they were here within two weeks and got us up and running. They were the only company that had actual customer service. And good customer service! If a business isn't even checking in to get a sale, what sort of service am I going to get when I really need them? I highly recommend them and am so glad that we went with them.

We used advanced for our home for replacement of our circa 1970 furnace and install of an air conditioner. Their price was competitive and they were very responsive to my wife's request to make the unit as quiet as possible. Came back twice to adjust vents and ducting to make it just right. We were so happy with everything that we used them again to add AC to our rental property. I would definitely recommend them.

Picked this installer because they allowed me to spec the equipment and do the carpentry and electrical work. Worked out fine. We did two complete systems one per floor and reused our existing utility closet. No new ducting at all. Very slick and easy.

Excellent service, arrived on time, found multiple problems and fixed them all! Marques was very positive, happy to be fixing all issues and a pleasure to work with. I’ve consistently had excellent work from this company over the past 20 years.

I enjoyed my experience with Advanced. They sent an easy-to-talk to HVAC tech, and gave me a fair estimate. When I signed the contract, they came right away to install my furnace. They helped me understand exactly which product I needed, and made it easy to learn how my new furnace works. New my heating system was installed in a high quality fashion, and I have not had any problems with it.I am very satisfied with the work they did.

My wife and I just purchased a 70 year old house in Portland. Great house but needed some much needed upgrades. One of which was a full HVAC system. Greg the point person was great to work with. The gentleman who actually performed the work was Chad Hacking. He was polite, efficient and communicative. He always answered my questions and was responsive to my wants. I wanted to hide the AC compressor behind the house, not on the side where it had sat. No problem. Chad and his friendly apprentice, cleaned up and left the place spotless. They even put a light fixture in the furnace room, unsolicited. I had a great experience with this company. Chad even saw to it that I was only with out heat for the shortest time possible. They even provided a space heater. I would recommend this company to anyone who is looking to upgrade their heating/cooling system. Top notch.

The heat on my Trane system would not activate. Before sending a technician on a call, Cliff walked me through possible checks and fixes. He said the system might kick on if I reset the power breaker and if the air filter was dirty. He was right on, could've sent someone on an expensive call, but choose to try to avoid that. I offered to pay for a consult, and he said no. Honest, what else to add? Thankful.

Had a tankless hot water heater installed. Overall that process went reasonably well. However, during the install I lost almost all hot water pressure to my shower. The sent the plumber back out to address the issue. Instead of fixing it or offering ideas, they pulled the shower faucet and handle out of the caulking. I reached out to them asking what could be done but never heard back from them. I had to find another plumber to fix that issue. I would be cautious when using Advanced.

Nice customer service, but the employee who showed up for a diagnoses spent half an hour not even finding the problem. Then when she went back to her work to write a report she said I would pay her under the table. This never happened and she is lying. She brought up a different name that she said helped at the house but it is a name that doesn’t live in this house. I am the owner of the house. I don’t know how she got the name she used. Not professional at all and said the problem is “over there” instead of telling me what the actual problem is.
People are paying for a diagnosis to know what the problem is the same way we go to a mechanic for our cars and they tell us what the problem is before getting it fixed. This was very unprofessional. ’m glad you read the reviews. If an employee can lie against a customer than they can lie against the company. I said the electric company told me the specific piece was needed and I told her and she said she can’t use that part so I said she can use whatever she is allowed to use. The real problem is her lying and saying I would pay her under the table when I never did. Your employee is a liar and owes me a direct apology. You’re not able to fix what needs to be fixed thats fine but don’t lie about what customers said.
I hope the company changes something in the future.

"Advance Heating and Air Conditioning" were recomnended to us originally by an old family friend, a successful Portland building contractor for both new homes and businesses. We have a 75 year old home in West Linn and the previous heating system had failed a final time. "Just call Advanced," he told me. I asked him if I shouldn't get estimates first. "You can go through the motions, but you'll wind up with Advanced. They know what they're doing from estimate and sales to installation. They understand flow and they look at each house for its own unique issues. Their estimates make sense, they back their work, and they won't push 'product' on you if it doesn't make sense for your house or your budget." We took his advice and contracted with "Advanced" for a new heating system five years ago which has turned out to be perfect for our house. What impressed me most was their insistence that we re-orient the flow throughout the house. They explained their reasoning in a manner which we could understand, and the flow of heat throughout the house was immediately better balanced than it had ever been previously. This year we asked them back to install an integrated air conditioning system (just in time for June's crazy heat, as it turned out) and it works perfectly. This is the first time I've sat down to write one of these reviews, but we think they're as knowledgeable and reasonably priced a company as one could hope for. We have recommended "Advanced" to friends and neighbors and regard them as the best choice in Portland. From the front office to sales to installation, the employees at "Advanced" have been gracious, patient, and good-natured with us from day one, and we have come to consider them neighbors. Their attitude is "old school," and they do their work with pride and follow-up. We recommend them to any home owner or business person hoping for the "best result" in all regards.