Mountain View Heating, Inc.

The tech arrived on time and was very polite and conscientious. He checked everything very thoroughly. He found a problem with the capacitor and attempted to find a replacement right away. When it was obvious it needed to be ordered he made sure the A/C was left in working order so we wouldn’t be without A/C. He called back promptly to let me know the order had been placed.

Overall, Larry is very professional and conscientious.

Today, Del serviced our system for the second time. We requested him to come back after such an incredible experience the first time. He is truly such a kind and knowledgeable person. He doesn’t make you feel stupid for not knowing things and explains information in a way that’s easy to understand. Del is the best!!

Del is AMAZING and always presents himself in a professional manner. Mountain View has been awesome to work with as well and is very efficient with their follow up and setting appointments. Thank you for great service

Del was here on time, did a great job! Easy to work with. explained the process well.
SJ

Larry came by this year for the annual maintenance and did a fine job. Happy to have him here.

SJ

Excellent attention to detail and Larry even remembered our dog Charlie. Quality, personalized service.

Friendly, did a fine job, Larry is a really nice guy with great knowledge

Dale does a great job, I always like it when he comes here. This morning he also helped me with my electrical breaker which I thought I needed an electrician for, so he saved me a lot of money. He also gave me a idea for my backyard, which I really appreciated.

We were shopping for HVAC support and gave Mtn. View a try. They came and fixed our blower fan last month and we were satisfied with the service and cost.

This week I had to call them as the controller board on our furnace failed. This was something that I had already diagnosed, and communicated on the phone, but needed a tech to come out and replace the board. So the tech shows up and tells us the board needs replaced and leaves. This was a $159 charge for less than 10 minutes of labor with no resolution.

Then i get a call back saying that it will cost an additional $589 to have the board replaced, replacement board cost is less than $200. The time required to replace the board is ~30min. So for the board replacement it is going to cost me ~$500 in labor for less than 1 hour of work.

After my first positive experience I was willing to be a life long customer. But after this experience I will be going back out to market.

*Update*
It ended up taking only 20 minutes to replace the board. Dropped my rating to one star after the reading the owner's response. A maintenance contract would not have prevented my control board from failing. Stay informed shoppers.

Professional, knowledgeable and honest. The Mtn. View Heating Team recently installed a new furnace and A/C system at my vacation home and did a fantastic job. I really appreciated that they took the time to explain my options and their work at each step. Mtn. View Heating will be my go-to for any HVAC needs moving forward.

Del is professional and friendly. He does a thorough job and always arrives on time. He answers any of my questions and
concerns thoroughly. The 2 year/twice per year maintenance
contract is a good value.