Airco Service

We used AirCo a few years ago to install a new HVAC and had an excellent experience.

We recently had two leaks in our bathrooms so we contacted AirCo for our plumbing. Unfortunately…our plumbing experience was one of the worst experiences we have had.

The plumber did repair and fix one of the leaks but left the other leak unresolved. The leak was also worse than before he came. He advised we needed a new valve and estimated it would be $900. He also left a hole in our wall (another issue that we need to repair now) just to see what type of pipes we have.

We chose to wait on the valve repair because I wanted to get a second opinion. So when it was time to pay and we weren’t going to do the expensive repair…he stated that he under quoted us for the one leak he did fix by $100. Originally he quoted $270 but it jumped to $370…then he dropped it to $310.

So we paid $310 for one repair and a new issue to repair (a hole in the wall) and a leak that was worse.

We called another plumber for a second opinion and they were able to repair our leak for a fraction of the cost…$140.

Very disappointed in our plumbing experience with AirCo and definitely feel like we were taken advantage of and way over charged. Do not plan on doing service with them in the future.

Positives: Courteous, Honest, Reliable
Airco has superior customer service! All their technicians are knowledgeable, informative and extremely professional. Christopher Atchleys is a wonderful individual with exceptional customer service. He and all the Airco techs are honest, very thorough and take pride in doing the job right. Airco is a honest reliable company that provides quality service every time!!!

Matt did a phenomenal job. He was very professional, polite, and explanatory in what electrical issue needed to be fixed. We will definitely recommend him and Airco to friends.

Not fully satisfied with resolution. Over quoted on price and was charged an extreme amount to fix one leak. Main bath was still leaking and issue was not fully resolved. Plumber left a hole in our wall and an unfixed leak. We were quoted $900 to repair fully. We were referred to another plumber by a personal friend for a second opinion and we were able to get leak repaired for a 1/4th of the price quoted by Airco.

Installation was excellent, installers were great, knowledgeable, hardworking. Unfortunately they messed up a can light & ceiling around it. Unfortunately the company has not contacted me about fixing it.
So installation was great, Service afterwards, we’ll still waiting to hear from them.

Curtis was so incredibly helpful and professional! He was honest about what needed to be fixed with my dishwasher and made the solution way too easy! We are so thankful. We will be using this company for any appliance fixes moving forward. Thank you!

Craig with Air Co was tremendous to work with on my new HVAC system. He was very knowledgeable, efficient, conscientious with his work, and went over and above to ensure everything was to perfection. Recommend him and his team!

Tech tried to sell me a thermostat that was 3x more than the price of a thermostat at Home Depot and my thermostat was not the issue. Tech also didn’t check to see if the parts for my Heat Pump were under warrant and over charged me for the initial repair. Was able to double check on the warranty personally thank God before he was done.

The response time was good, however if you don’t have an emergency I would shop around.

Z was exemplary. Diagnosed the problem quickly and resolved it just as rapidly. Very grateful, for the speedy courteous engagement. Thanks!

We have used Airco since 1992. A few problems, but mostly excellent service. Thang was one of the keepers. He was experienced, professional, friendly, and a pleasure to deal with.