All Comfort Specialist Heating and Air

I care for my 88 yr old mother and a husband who has pancreatic cancer so we joined forces a few months ago, bought a larger home and moved 4 generations / 10 people into it. Working Heat and A/C is a necessity. The HVAC stopped heating part of our house over the weekend, CHW set us up with All Comfort Specialists, previous house had AHS so we knew it could be a long wait and probably poor service. But…To our surprise, the technicians were early, very professional, very nice. They got right on the job of diagnosing and fixing. They cleaned out the unit and got it working. I asked about a Maintenance Plan to avoid this type of shut down in the future and they were very helpful. We are Very pleased with this company. We would highly recommend this company to all our family and friends.

No call/No show for our appointment today. We have been without A/C in the 90+ degree heat for almost a week now. We called our Home Warranty company the evening our A/C went out, and they set us up with this company the next day (on Tuesday). They said the soonest they could schedule our repair was Saturday between 2-6pm. We have gone without A/C since Monday, and it is now 6:30 on Saturday, they did not call nor show up for our appointment. We have tried calling every number we can find listed for them and no one answers any of them. No answering machine or voicemail. We've called our warranty company and they are also trying to reach them with no luck so far.

I do not recommend them as per our experience so far, and will be requesting a new contractor for our service.

Called them around 7:30am for the AC problem and they showed up at my door at 1:30pm! Byron and Pat (Hope I spelled their name right) were very professional. They quickly identified the problem and explained the fixing process thoroughly. Highly recommend them!

All Comfort H/A installed my new air unit today. So pleased with the install, clean up and results. Thanks to Trey and Jason for a wonderful job!

This company was assigned via my home warranty. I had a repair request for the fan motor on the a/c was shutting off and not cooling the compressor. I requested service on 7/20 through the warranty company. This company was scheduled to be out on 7/24. They arrived earlier than the time given which was good. I’d had the unit off all week so when I turned the unit on the fan kicked in and was working. Instead of doing any diagnostics I was informed that since the fan was working at the time they couldn’t do anything. Instead they spent their time trying to sell me a new unit. I tried contacting the home warranty company but the had 1 1/2 wait times for customer service. I left a vm for them to call back multiple times but no call back. I ordered the parts and replaced the fan myself with the thanks of you tube videos. The lack of the tech not even bothering to diagnose the problem is what getting the 1 Star review. If they can’t even try then I can’t recommend them.

Highly recommend them! After having two horrid experiences with two other companies I was concerned that All Comfort was going to be similar. Thankfully though, I was wonderfully impressed and actually enjoyed their service very much! Pat the owner is a delightful person and the people that work with him are genuinely wonderful as well. They all seem to enjoy what they do and have a great working relationship with each other. They were so incredibly quick to replace my unit I was flabbergasted. They did it the SAME day they came and assessed the problem, WOW! Their kindness, quality, and character are exceptional. They seem like a great company to use and work for. A lot of wholeness within those that work there. Even a father and son both work for the company, not something you see often anymore so it was something that showed me the health of the company that there's even generations within the service they provide. Great company, great people, great service.

My AC went out 8/11/21 we had to wait until 8/16/21 for them to come out to "fix" it. First tech was not even at the property for 10 mins, says its a bad wire replaced it and went on his way. On 8/18/21 it went out again we are still waiting for an appt! We had one set yesterday on 8/24/21 between 3-6 but no one showed and no one called! We called them multiple times yesterday but no answer from the company. So we called early in the morning today 8/25/21 just to be told that the tech did show but no one answered the door which is a lie, and we have to wait until tommorow to get someone else back out! When we asked to speak with a supervisor we were told "you can look for another company" and they said "if younwere a new customer you would be waiting even longer" very poor service. Hopefully this repair person comes out tommorow on time and fixes us. Or we will have issues.

Our home warranty sent All Comfort Specialists out multiple times to try to service our unit, but it continues to have water pouring out of the outdoor unit daily and cannot achieve even 70 degrees any longer inside, even on mildly warm days (and we have three units in the house). The technician that came out today claimed that the system was operational and there was nothing he could do. Apparently an air conditioning unit dumping water in any weather and not able to hit 70 degrees is acceptable to this company. Most important of all, however, is that he spent less that FIVE minutes looking at the unit before deciding it works perfectly. (I have recorded evidence that his entire time at our residence from start to finish was less than fifteen minutes.)

He became mildly irritated when we politely asked questions and described how perfectly the unit was working in any temperature prior to our initial service request. He then went out to his van for a few minutes and when he returned he angrily handed me a copy of the service agreement (thoroughly confusing me) and stormed out saying we're welcome to a second opinion. When I simply stated in my confusion "But I don't understand..." he replied "I'm not doing this!" and got in his van and drove off. Very unprofessional service.

We have never treated any service person in our home with anything but the utmost courtesy and respect, usually offering up any food or drink we have...also we have never had such an openly hostile and confusing interaction with a technician in our lives. As you can see by other reviews above, we are also not the first to have this experience with All Comfort Specialist. While the previous technician and receptionists for the company were always extremely polite and helpful, until they hold this particular technician with an attitude problem accountable, I would suggest people avoid this company when possible.

I had a terrible experience with another company. But All Comfort Owner, Mike, and his guys, Troy & Brad, did the repair (a leaking line), replaced coolant, and did it efficiently and quickly. They were all pleasant, courteous, and showed up on the dot. And they will be doing my regular maintenance from now on! This company just restored my faith in product and customer service.

They were great, I was referred to them from my Home Warranty and they were wonderful. They came out and were unable to service my system as it was frozen over but they set the system up to defrost and got me scheduled for the following day to repair the system. I would definitely use them again.