All Comfort Specialist Heating and Air

The level of professionalism you showed my good friend Jason Varner is enough for a one star review just watch the video.

Our Home Warranty Company dispatched this company to us twice. Our first experience wasn’t horrible but it also was not the best customer service. Per our warranty, we are supposed to receive a call from the assigned contractor within 24 hours. After the 24 hours went by and I hadn’t heard from this contractor, I called them. I called the 24 hr number 3 times without an answer. Once a person did answer, I was spoken to rudely and the man would only respond to my questions with the answer of ‘we will call you Monday’. I was calling them on a Saturday and put the request in on Friday. We ended up cancelling the request and paying out-of-pocket because he couldn’t even tell me if I would get an appointment on Monday...just that they would call.

Our second experience was far worse. All Comfort Specialists came to my home and ‘fixed’ our problem of our trays under the unit filling with water. The repairman in my home was very professional. He is not our issue with All Comfort Specialists. Our issue is this...the very next day in less than 24 hrs, water was coming through our bedroom ceiling right under the unit they ‘fixed’. We contacted the warranty company again to explain the situation and to provide this company an opportunity to rectify whatever mistake happened. Once again, this company did not contact me within 24 hrs per the warranty agreement. I contacted them after more than 24 hrs went by to try and see when we were slotted. When I spoke to the scheduler, she let me know they had not set me up with an appointment, but she could see the schedule and we wouldn’t be slotted until Friday...today is Monday! The issue we are having is that we now have damage to our ceiling, carpet, and walls and this company in no way tried to rectify the issue, when it clearly was their issue. When I asked the scheduler why they didn’t feel this was more of a priority and why they didn’t feel pressed to correct an issue that clearly came from them, the response was, ‘You are more than welcome to contact your warranty company and get a new contractor.’ No apology or any willingness to work with us.

They are correct about our ability to get a new contractor and we have, but in everything I have seen on the website for this company and responses to any bad reviews, they start by saying customer service is a priority. Unfortunately I do not believe them. If it were true, they would have jumped at the opportunity to rectify this issue and would have apologized for any inconvenience this caused.

If you do get this company assigned through your warranty company, I suggest you contact them immediately and get a new contractor assigned.

The appointment was scheduled for 10am, both my husband and I have busy schedules but luckily I didn't have to leave for my class until 2pm. No response to calls, no update until 1:30pm to tell me they are 30 minutes out. I had to go to class and my Husband had to take personal time off to come for the appt. The employee couldn't get ahold of our landlord at that time but that wasn't the unprofessional part -- later in the week when my landlord called to sort things out they were extremely rude over the phone. They LIED to her saying their employee claimed that my husband AND I called her terrible and that she should be ashamed to be such a bad landlord. ???? First off, I was not even home, secondly our landlord has been nothing but kind to us - I don't appreciate the rudeness she experienced over the phone and the lies about us. This on top of ignoring my calls for updates and being extremely late, I wouldn't recommend them.

Katrina was responsive, honest, and kind. The tech that came out, Dylan, was very knowledgable, percise, went above and beyond, and willing to teach me about my system, all while working quickly. I am confident with them after seeing how other companies conduct their business. Thank you

Kinda a mess with home shield warranty! Long story short is All Comfort went out their way to make things right at their own expense and made sure I had a working a/c. Travis is honest and upfront.

Travis showed up on time and was very pleasant, clean, and prepared to diagnose and repair my ac. He had to replace something and had it up and running smoothly in no time! I’m very pleased with the service I received from All Comfort Solutions.

The technician came and said they sent the wrong crew and they had to get in the attic to see what the problem was and would be back Friday. Called to confirm appt. and Krista was very rude said the supervisor said they do not fix that item and to follow up with the the home warranty. The technician couldn't tell what was wrong, so how do they know they don't cover the item? I did not get anything to show what was done or what was wrong. The Horrible Service!!!! I would give them a 0 if I could.

Terrible experience so far, will update if they finally fix the issue with our AC.

I have a home warranty. They assigned this company to service my A/C. I called to schedule, they said they would call me back. They did call back that afternoon and said they would be out that evening. After around 8pm, I called to verify they would be still coming out. I was assured they would still be here. The next morning, I called and they were surprised their tech didn’t show up. The said they would get them out on day 2. Well they did, the tech hosed out the unit. Hooked up the gauges and said everything was fine. He explained older units are less efficient and I should consider a new unit. He quoted me $8500. I called around and can get a Quote on a new unit for an average of $4500. Day 3 I hosed out the unit, he didn’t come close to cleaning the coils out. Still not cooling. Day 4 I hired another company not through the warranty. I needed 1 pound of freon and my home is finally cool.

Travis was awesome in addressing my issue. My upstairs room was not cooling at all and would get into the 90s even during the evening. He was on time and worked diligently to get the problem addressed. Fortunately, he already had the replacement parts with him so there was no need to wait. I can now feel air coming through the vents and see the temperature lowering. Great job!