Mullin Plumbing, Inc.

Very shady business practices. We are retired senior citizens and Mullin’s preyed upon us to extract over $1500 to "upgrade" fully functioning HVAC equipment in order to make ourselves eligible for their "HVAC Premium Service Plan" (a maintenance warranty program for which we would also pay a nearly $1000 fee every year). Mullin's advertising for this Plan promised a specific service (air duct cleaning) in Year 2 or our participation, clearly implying a guarantee that Year 2 participation would be possible.
We made the large initial investment in "upgrades" in expectation that we would continue to participate in the Plan for the foreseeable future and factoring in the Year 2 air duct cleaning. However, six months after our enrollment, Mullin's informed us that they were no longer going to offer the Plan in future. So our large upfront investment didn't get us much, and certainly not the Year 2 service promised. Mullin's offered to compensate us for the Plan's termination but with an offer far short of original. Adding insult, the service Mullin did supply in Year 1 of the Plan also fell short: while the Plan guaranteed free filters, the tech didn’t have our size, so we had to supplying them, at additional cost to us of $250.
Minimal fulfillment of Mullin’s contractual responsibility to the advertised plan would be:
(1) permit us to continue paid participation in the plan at agreed-on annual rate ($969) for at least a second year, most especially permitting us to receive free air duct cleaning
(2) provide filters to replace those not supplied in Year 1

Hunter was very informative. We just wanted a quote today and then we can make a decision about the next step.

I'll never do business again with them. They schedule my job wrong. Once they realized this and wasted my whole after noon 12-5 they raised the price on me. I asked them if they were going to honor the service call fee + work the quoted me and they said no and refused to honor it. This not how I do business!!!

Will call on them again. Very pleased from the initial phone call to the final results. Awesome customer service.

Carlos was great. He kept us informed while doing quality work.

The technician that came out made our water heater worse. After the service was finished, the water heater didn’t get fixed and he said that was normal and it should return back to normal. After a couple days it still did not get better and he made it worse because the hot water would be gone every 20 minutes or so. Technician Logan took advantage of customers and was rude. Called the store to get a supervisor to speak to me and they did not get back to me yet. We’ve used them before but after this incident I would suggest everyone to be wary of this company. I’d also like to add that the our business has a name and it’s definitely not called “new Asian restaurant”. They had put that in the invoice as if we don’t have a business name. That’s very telling to me that they’re unprofessional and racist!

Over priced service. We had a leak in old faucet, dug half the hole, had plumber come out and tell us we did not have a leak, 2 hrs later, hole was full of water. He put his ear to the faucet. That cost us $104 to be told we had no leak. Called them back, they sent 2 guys this time, had them install new faucet which we supplied and we backfilled the open hole ourselves and they tried charging $806 to install an outdoor faucet. After complaining, they knocked off $312. Total cost was $475 with a 5% senior discount and $36 in parts.

Johnathan found the problem right away and got our septic/aerobic system back on track! Thank you so much!

Dispatch and their office workers are terrible and not on the same page. Adam gave false hope and don’t know how to schedule. They are having me look for the vent/relief for sewage main to relieve it. Won’t use them again since they changes owners, their company has gone downhill.

I bought a Maytag Dishwasher online for $633 with no installation. The Maytag delivery guys told me that it should take 15 minutes to install the unit, that it was "That Easy". I called Mullins to schedule them to come and remove/install dishwasher. It took 2 1/2 hours and cost me $351.00 .. there were no unforeseen leaks or any major problems encountered. I felt this was excessive. So calling Lowes about removal/install by third party company would be $199 with add on $40 for removal.... a SAVINGS OF $112 .... Lesson learned I won't be using Mullins again which is a shame since I've used them before and never felt Scammed.

**** got a response from Mullins saying someone would be "IN TOUCH"..... NOPE, NOT YET, STILL WAITING FOR RESOLUTION