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Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Onsite services

Watkins Heating & Cooling Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
B Bowling

Watkins does a great job with our heating and cooling system. They perform routine preventative maintenance to keep things running well. They also did a great job when our system needed replacing. The technicians have always been courteous, professional and pleasant to work with and I highly recommend them.

Cheryl Rider

Rafael and Peyton installed our new AC systems yesterday and did a fabulous job. They were recommended to me as "the best" installers and they lived up to their reputation. They were very careful to get everything done perfectly and I really appreciated the demo/explanation of the components of the new systems. Our house has 2 systems so this was a big job and I couldn't be happier! Thank you Rafael and Peyton!

Dirk from Dayton (Dirk from Dayton)

Excellent. That is how I would describe every aspect of my experience with Watkins. The technician that came out (Corey) was prompt, courteous, professional, and honest. I booked the appointment online for the same day, was given a two-hour arrival window, and was told to expect a courtesy call in advance. I received the courtesy call well within the two-hour window. Corey explained everything he was doing and answered all of my questions. He explained what needed to be replaced and made every effort to secure the part and get my repair done the same day(the part had to be ordered but he explained every step of that process too).

If I have any future issue with my HVAC, Watkins will be hearing from me. They made a tremendous first impression. Thanks Corey!

Ronnie Rawls

We consulted Watkins for a second opinion after another company insisted the compressor in our 4-year-old Trane system needed to be replaced. Turned out the other company (which had installed the Trane) sent out a technician who didn't know how to properly measure something correctly, so after being reassured that our system was fine, we switched to Watkins for regular maintenance of the Trane (AC and Furnace), the whole house humidifier and the tankless water heater. Watkins
visits twice a year for preventive maintenance, takes care of everything that needs to be done and we never worry about a thing. We appreciate that courteous and knowledgeable professionals always show up on time equipped to perform the work that needs to be done. Thanks, Watkins!

Karen Kristoff

LOVE the service techs as well as Rob the salesperson for the new unit.
Everyone is honest and always provides options.
The crew that installed the new furnace and A/C were on time, clean and professional.
Highly recommend this company. They stand by what they sell, install and maintain.

Thomas Zawodny

Normal annual maintenance PLUS installed solid state contactor. Very prompt, efficient & professional.

Jeff Johnson

Friendly, Responsive, Professional!

When the 19 year-old AC system in our house started leaking condensate water onto the floor (rather than pumping it outside), I had to find an AC repair company.

Googling "AC repair Kettering OH" showed some of the "big name" companies whose ads I'd seen on TV. Great...umm...not.

I looked at their reviews on Yelp & Google, and was dismayed at just how poorly they were rated.

Luckily (for me), I also saw Watkins' name in my Google search. While they've only got ~10 reviews on Yelp (a bit low, I thought, for a company in business for over 30 years), those reviews are all excellent. Hmmm... Googling Watkins Heating showed a LOT more reviews (~650) on Google itself, with an average of 4.9 out of 5 stars.

So...I went to Watkins' website and set up a service appointment for the very next day. One very minor grumble...my appointment was set for 12 noon (with an understanding that it might be as late as 2 PM). I tried to be patient, but called Watkins' around 2:10PM, and learned that the technician (Andy) was finishing up his current job. Andy called me at 2:30PM, and was at our house about 20 minutes later. In a perfect world, he'd have been at our house between 12:00 & 2:00. Unfortunately, reality isn't quite like that.

In any case, Andy arrived & I showed him the problem.

In a short while, he gave me a detailed report about what was causing the water leak (a hose had popped off the condensate water pump, which was buried under the concrete slab BENEATH the almost 20-year-old AC unit). He said that he could secure the hose back in place, so that was the initial lowest cost approach.

Unfortunately, even after he'd re-attached the drain hose & tested that it was pumping water properly, the 2003-vintage water pump was making a threatening noise suggesting that it was on its last legs. He again offered various options to addressing the problem (ranging from leave the old pump in service to raise the old AC unit off the floor to replacing the entire system). At NO TIME did I feel pressured to take one approach over the other. Andy was informative, detailed, friendly, and gave me his opinion on what approach might be best for my situation.

Luckily (for me), Andy had a low profile condensate water pump on his truck and was able to install that (bypassing the soon-to-be-dead old pump). Our 19 year-old AC system was back in operation, without water leaking all over the floor. :-)

Price for the service call/assessment/repair was very fair. Andy left his work area in perfect condition, with no mystery trash.

All in all, I now know what company I'll call if/when the old heating/AC system decides to finally break down.

Thanks, Watkins!

Lynn Heidhof

We are renovating an 1894 farmhouse that has never had AC and a ~30 year old non functioning furnace. Ben came out and did the estimate….very professional. Kevin lead the install and was absolutely awesome along with all of the staff assisting.. System works great! Because of Ben and Kevin and all the great workers, we are Watkins customers for life. We knew going in this would be a challenging job but this team never batted an eye with the challenge and just got the job done!

dee salyers

The installation of our ductless heating/AC system went smoothly and the technicians were helpful and professional.
We appreciated the follow up one week after installation so we could get all of our questions answered to make sure we were comfortable using the system.
We were very happy with every step of the process.

Kathleen Wissel

Christopher is a great technician. He has serviced our HVAC two times now and has been a wonderful service technician. Very friendly, courteous, professional and helpful! We highly recommend Christopher and Watkins Heating & Cooling!
We also used Watkins at our other house and they helped us with our issue and had wonderful service and employees! We will definitely continue to use them!

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