Advanced Appliance Service

the technician was prompt, courteous, efficient and clear with his service process.

Seth was great, always friendly and informative! Very helpful

They are quick and attentive in the level of service provided. Love the transparency offered for the service and consistent communication.

Two years ago I reviewed this company with 5 stars....I have been a customer for over 32 years. Today I am editing my review to a 1 star. Quality of service and personnel has drastically declined. Examples: You wait for someone to answer the phone for over 15 mins, (17.5 min one day and the next 19); Stephanie, the receptionist is not very attentive (she asked me 3 times to restate the problem); I have a contract to service the units twice a year....the Spring service guy must have missed the OBVIOUS fact that my compressor was rusted out and leaking, because it just stopped the other day. It is with regret that I am moving on to a new company that is SO MUCH MORE PROFESSIONAL AND ATTENTIVE. Good bye Advanced Appliance, I really do hope that you get your act together again.

I have American Home Shield warranty and so Advanced is the company we use. I have been satisfied with services and repairs in the past as well as the most recent hvac issue. Service techs have always been courteous, knowledgeable and thorough. Benjamin was a pleasure to work with in solving my ac issue and explaining what may be happening to cause it.

They've come out to our house and the technician is very knowledgeable and very professional. I really recommend this company.

Our tech was thorough and very helpful and went beyond what we expected with updates and recommendations.

They did a great job fixing my problem with my ac and even took care of a mistake another company left.

I have been a customer of Advance Appliance for years. The service people are always honest and take care of our issues.

This company is a total rip-off! The initial service request process was simple and completed on-line. Advance Appliances, the service contractor wasn’t able to get us an appointment for 9 days. No confirmation call the day before and only able to give us a block of time between 8am and 5pm. I called the day of scheduled appointment only to find-out they needed to reschedule our appointment after I’d taken time from work. Next, I called 2-10 for assistance for possibly receive an expedited service call especially because it dealt with water on my hardwood floors. The wait time to speak with a rep was about 20 mins. I finally spoke to a rep. that didn’t offer any assistance other that restarting the process then the call mysteriously dropped. Another appointment was rescheduled with Advance Appliance two days later. Service tech stated that its a common problem with frigidaire refrigerator to freeze through the back external, and it needed to be replaced. However, there contract with 2-10 prohibits him from recommending replacement plus the materials would take a few days to arrive. An appointment was scheduled and I took off work to be present however they scheduled it on the wrong day on there in. No apology nor compromise. 3 days of lost wages for highly unacceptable work.