Advanced Appliance Service

The technician was great. Excellent attitude, friendly and knew his job.

Advance Appliance Service who is contracted through my home insurance, entered my home for only annual maintenance and mind you that my heat is working great before they arrived. For 4 hrs they plotted … they told me that they changed my gas valve..not true. They stated they need to order a part .. they didn’t tell me what part until I called them today(Monday) after the call they stated they changed my gas valve.. not true at all. The sad thing is.. they cut my unit off, took off the gas cap and left on floor, cut the wires to my damper which was placed up there to get a better flow to downstairs. They wanted me to believe my unit needed repairs. I called another service and they came and flipped a switch to cut my unit back on… my heat is working just fine Advance Appliance is a rip off. Ladies beware of these schemes. I have pictures to prove no gas valve was changed. I’m waiting for the owner to call back. No response from them yet. Also .. they don’t even deserve 1 Star. Beware people!!!

First of all the ladies that answer the phone are very genuine and make you feel important.that is great customer service.Scott was great and got the problem fixed quickly.This is not the last time I will use this company
KEEP UP THE GREAT WORK

Technician was very friendly and professional. Quickly diagnosed the issue and repaired the toilet. Flushing good with no more water refill issues. Excellent Service!!!!

We had Advanced Appliance come out to look at and fix our dishwasher after another local company that our home warranty company sent out that was not successful in addressing our leaking dishwasher. After 3 failed visits and out of a dishwasher Advance was sent to our rescue! They were professional and timely with all interactions we had with them! I would highly recommend this company for any of your appliance needs!

Advanced Appliances staff worked very hard to meet quick timelines for getting my AC repaired. They provided me excellent customer service and helped me navigate the ins and outs with my home warranty company. I'll be using them when my home warranty expires for sure. Their technicians we're very friendly and trustworthy as well.

Technician was very professional. Gave good recommendations for preventive maintenance.

If I could give this company negative stars I would. BEWARE! They are highly unprofessional and lack quality customer service, and even the basic emotion of empathy. My home warranty dispatched Advanced Appliance to me for a service request I put in on 10/17. They came out on 10/19 and assessed the pilot on my water tank and told me they would need to order a part. On 10/27, they called me to tell me the part was in but unfortunately they had no openings to install it until 10/31. I was upset and asked for them to expedite this because I have been without hot water or heat ever since 10/17. They made no effort to get me in sooner, and I had to settle for 10/31 between 1-5pm.

On 10/31, I received a call while at work to inform me that the technician who was scheduled to come out, had to call off sick. As a result, they said they would have to move me to Wednesday, 11/2! At this point, I had been without hot water or heat for 14 days, but the part has been in their possession since 10/27 and has already been paid for by me. I told them I would not wait another day and that my health has been impacted by the length of time I have gone without the necessities of hot water or heat. After requesting a manager, Hannah assured me that Pablo (another technician) agreed to squeeze me in his rounds and would be out sometime before the end of the day. I took the remainder of the day off (which is very hard to do as I am a kindergarten teacher and we are truly short-staffed), and got home and waiting for a few hours. Then I received a message from Hannah that Pablo, nor any other technician would be coming out because they did not feel comfortable entering a home with a client who may be sick with pneumonia! I am floored at this discriminatory treatment for several reasons:

1. Initially the technician who responded on 10/19 did not screen me for any covid symptoms or whether I had travelled out of the country, nor did he wear a mask. He entered my home assuming a certain level of risk. So to now deny me services on a part I have already paid for because I am sick (due to their negligence and prolonged uninhabitable circumstances) is ludicrous!

2. The secondary reason they gave for not coming out was because they would have to come through the main entrance and did not want to risk getting sick. This is a lie! I have a side entry immediately adjacent to the water heater that needs serviced! When I gave this information, they still did not agree to come out.

There are several other reasons I could list, but I will save those for my attorney. Just know that Jacob, the general manager is highly unsympathetic and unprofessional. He argued with me and basically blacklisted me from receiving services because "I am sick," meanwhile they still have my part and MY MONEY! This company is trash and their workers are absurd.

It is now day 15, and I am in the process of acquiring an attorney, and have already launched an investigation with Channel 2. Stay tuned...

Great service, quick response and had new part installed in less than a hour. Thanks Allen

Over the past several months Advance Appliance was assigned by our home warranty company to come evaluate and fix our Jenn Air refrigerator that would not cool. After 3 visits over 5 months we are still without a working refrigerator. Each time they would come, identify a part that needed to be replaced, have us wait several weeks, and after a few days of operation the same problem would recur. Since refrigerator was exhibiting the same problem each time, the home warranty company would insist on sending the Advance Appliance out every single time. The THIRD time we had the same problem, they sent a “more experienced expert” to our home named Craig. He came and acted like the problem was obvious – and stated that a service bulletin was put out for our model refrigerator with this issue. This obviously begged the question as to what his company was doing the first two visits if his company RECEIVED A NOTICE about it. Craig even retrieved the bulletin from his vehicle and gave it to me when he visited which tells me the problem must not be that uncommon.

Well, it turns out our home warranty company wouldn’t cover the part. Appliance’s office staff would not tell us why, closed the case without any explanation, and left us with a broken refrigerator after nearly 5 months of drama. We called the office and insisted to ask Craig the tech what the problem was and “where do we go from here.” When we asked him what the next step was and offered to pay out of pocket to get a working fridge he was terribly rude and dismissive saying “your guess is as good as mine” and after a moment of continued questioning he said “I’m done talking” and hung up on us.

From what I can see, Advanced Appliance is scam of a company that seems to collect insurance money from home warranties only to misdiagnose and perform faulty work on appliances before moving on to the next “customer.” Stay away from them at all costs.