Bolen Heating & Air Conditioning Co., Inc

We bought our first system in August of 2000. Jason Bovender came out and gave us the quote and the Bolen team installed the new Trane heat pump and they were great. Now fast forward 19 years, 7 months, 25 days the old Trane finally bit the dust so I called Bolen and they sent someone out to quote the new system and what was great was it was the same guy they sold us the first system almost 20 years ago. Jason gave me the quote and within 2 weeks they were installing our new Trane system. If you have any issues with your old system or are in the need for a new system DO NOT HESITATE to call the great people at Bolen Heating & Air Conditioning Co., Inc. YOU WILL NOT REGRET IT. They will take great care of you and do an amazing job.

All wonderful- I sent a message on their website Sunday night that Piedmont Natural Gas had to turn my furnace off ( gas leak ), and I need a service visit. Early Monday morning Brittany called me in response- and scheduled a service visit for Tuesday afternoon.
Tuesday afternoon Brittany called me letting me know Daniel would be on his way soon from Kernersville. Daniel was professional, kind, patient, knowledgeable, efficient and informative. He explained what was in need of repair and he pulled up my account and service contract to explain what was covered under warranty and what wasn’t. He took the time to share with me the best service plan option for me moving forward. He said he will arrange to get the parts ordered and Brittany will call to schedule repairs. Brittany called me to review costs, service plan, discounts and to let me know that the parts should arrive Friday morning so Daniel would be out Friday between 12 and 2 to complete repairs.
Friday Brittany called to let me know Daniel was on his way ( on time again ). He once again was professional, kind and efficient. Repairs are complete and I will get a reminder in 6 months for a maintenance visit.
I am very pleased and I would recommend them for sure.
Julie

Had a new unit put in, was very pleased with there work. Also very fair on there prices. Awesome job!

I called Bolen for maintenance on my HVAC system. It was after hours and I left a message with their answering service which was a live person and not an answering machine. I was very impressed. They asked me what issue I was having and I explained it to the answering service and also said it was not an urgent call and to please have them call me the next morning. Within 15 minutes of them opening the next morning, I received
my phone call. Again, I was impressed. They explained to me that they had 2 service calls in front of mine and they COULD come in the afternoon ON THE SAME DAY! Again, I was very impressed! I received a phone call and a text saying the technician was on his way. He was courteous, informative & knowledgeable of our system and fixed our issue in no time. Thank you for keeping our home nice and cool!!

We had a new Trane system installed on 7/14/21 and the install team was professional, kind, and thoughtful. When they left they cleaned up after themselves and when indoors they wore shoe coverings to protect my carpeting. It says a lot about this company that one of the installers was a Bolen.

On 8/12/21, I encountered an issue late in the day and called Bolen. A service tech arrived within 30 minutes and had the system going in about 45 minutes. He was friendly, informative, focused, and professional. I would highly recommend Bolen, as we have been pleased with every Bolen employee we have interacted with.

Heating system stopped working after our power went on and off multiple times, I called Bolen expecting a long wait for service since our power issue was wide spread. I was pleasantly surprised when they were able to schedule a visit the next day. Daniel called the next day before the scheduled appointment to say he was headed toward my house and would be very shortly. Once here, he quickly diagnosed the problem and made sure I had some heat. I was very pleased with how quickly he diagnosed and repaired my issue for a very fair price. This was the first time I called Bolen but it won’t be the last!

I have worked with Bolen for 3 years. They installed my Air Cond unit. Everything went well, and I just signed up for their ongoing maintenance contract (for electric A/C and gas furnace). They are reliable, show up on time or call you and give an update. Service technicians are polite, and pricing is reasonable. As long as things go well as they are I will give my total business to them. They are near my home.

I WISH THERE WAS SIX STARS. This is a top notch company. Very professional. I had a new unit installed this week and I'm very pleased. Melissa helped me from financing to picking a unit up to installation. The techs that installed the unit respected my property as if their own, clean up all trash and did a seamless install. They also offered tips on maintenance and use. They also went above and beyond and fixed my pressure relief valve on my hot water heater. I definitely recommend this company be your first call. They won't let you down. They have my business from here on out. Thanks guys.

Our family had two heat pumps installed by Bolen. The entire staff is so professional and courteous. The office staff was quick to return our calls and answer all of our questions. The installation team was respectful and did a phenomenal job. We are also thankful for their honesty when quoting the job for us. We will be customers for life. Thank you Bolen team!

Most recently they replaced four units on my home. Clean excellent work. Prior to this it serviced my commercial property downtown for 30 years. I have used this company since My first home in 1977.
It has always done things right the first time.