Casey Services HVAC Inc

Casey services employs the best technicians, they along with the office staff are a pleasure to work with. During my last service (Jan. 2018) Darion was very detailed and Harry answered every question my wife and I had regarding upgrading our A/C unit. I'd recommend them to anyone.

I have been living in Wake Forest for over 10 years. I just ended a very disturbing phone call with a woman whose first name begins with A. She was not professional. This surrounds a HVAC company who the contractor of our house referred us to if we have problems. We did. The Blower Control Board is faulty. I called last week. I explained to Heather and Ashley our situation and our unit no longer producing enough heat. I called the referred HVAC company when we built our house. I had diffiiculty getting a clear response on the date and time of arrival. Spoke to 3 different people last week? TJ came and did a very good job explaining the process and the problem. He was very professional. I asked him what would be the turn around time if I purchased the part myself. I was told he was new to this company so he is still learning his way around. However, Ashley. was very rude today. She was determined to not listen with understanding. I did not choose this HVAC company. Adam Nix Construction did. I advise you to speak with someone like Debbie. She is more ratiional and willing to provide a listening ear. If it wasn't for customers, people like Ashley would not have a job nor need to be answering the phone. She quickly cut me short and said this conversation was getting out of hand so she was going to let me talk to her manager. No Ashley, you were totally unprofessional with your snippet remark about "you did not set the prices". I even told you to have a Happy Thanksgiving before I ended the call. You just didn't want to communicate properly. I get your sly comment loud and clear and I certainly hope your manager calls me so I can really communicate with understanding to someone in this office. It is terrible to know you can make a slick remark to customers. I never said you set the prices, Ashley. Furthermore, most of us are busy everyday--not just you. Part of the job is staying busy and we have to know how to deal with it and the customers who keep us employed. I beg your manager to please call me. Debbie has my number from earlier this morning. Good phone ettiquette and excellent customer service are very difficult to find nowadays. Don't be surprised if you experience the same thing if you deal with certain individuals at Casey's. This is just FYI.

Installed my unit new and have kept it working great for 8+ years

Since we purchased our home, Casey Services has been providing us with professional, knowledgeable and caring service on our heating/AC systems. The tech is always on time and always answers any questions we may have. I would highly recommend their services.

Casey Services is my first call when I have HVAC issues or questions. They always answer the phone and are quick to respond with what ever you need. I have worked with them on not only on my own home with the replacement of a full HVAC system but they have also helped my real estate clients. They show up on time, do a good job at a fair price, and clean up after they are done. I highly recommend Casey Services for your HVAC needs

We recently had our semi-annual maintenance done by Casey Services. As always, the technician arrived as scheduled, identified himself and was courteous during his time in our home. He reported back to us immediately upon finishing his work, thanked us for using Casey Services and provided us with the appropriate documentation.

I've used Casey Services a few times and highly recommend them. Both technicians took the time to explain things to me and answer any questions I had. It's hard to find a good, quality, trustworthy service companies these days and based on my experiences so far, this is a great company. FYI, I've even had some of their competitors say they were a good company. That has to be worth something right?

I woke up to a frigid home and called Casey Services. I live in south Raleigh and even though they are based out of Wake Forest, they were able to send out a HVAC tech around lunch time. They quickly identified the issue and replaced the faulty part. I was satisfied with the quote and they helped answer other questions that I had regarding my HVAC system. This is the second time that Casey has assisted me with my system. The first time was due to my AC not working. In both instances, I found that the techs were very knowledgable and I will definitely call Casey Services again if I happen to experience any other problems in the future.

Ashley was my first point of contact. She was pleasant, competent , and listened well. She was all about getting the AC issue resolved efficiently. She promptly returned calls and communicated well to get the appointment scheduled .
Caleb was my technician and he performed an analysis, determined the problem, and replaced the part. These people are personable and will expedite services to get you well taken care of. Thanks for what you do and HOW it's done.

When it comes to repair and or maintenance of a Geo-Thermal System, Casey Services is simply the best. After going through several painful and very costly experiences with other companies that "work on" geothermal systems, without question, Casey Services was the only company that really knows what they are doing. My 10-ton closed loop system is 8 years old and it runs better now since Casey Services worked on it, then when it was brand new. I sincerely mean that. Call them today!!