Casey Services HVAC Inc

I called in at 8:30 am and spoke with Audra to setup an appt. She was gracious and we had a good conversation. Casey had installed my unit in this house when it was built.

I called back in at 3:00pm because I had not heard back from anyone. I was greeted with attitude by someone named Ashley. She was combative and raised her voice. I asked to speak to the management and she told me she was it. I am sorry but I see the names of the owners and I would hope they would not act like this.

I won't ever use this service as they lack all customer service or sense of urgency and complained about being busy. We are all super busy. That is a blessing!

I still have no AC and now I wasted the day waiting for someone that was never going to come. If it wasn't for me calling in I would still be waiting.

Ashley blamed the coworker stating, she doesn't take calls. Then why did she answer the phone? Results not excuses and decorum.

If I had a way to speak with owners directly I would. I read some really bad YELP reviews but I decided to give them a chance anyways. Go check for yourself.

Now to find a reputable company with service and business acumen.

You would think if they place a service sticker on your unit that they would want your business. Not the case, called them twice and spoke with the office. They told me the scheduler would call and get me on the calendar. It has been 6 days and still no call. Things have a way of working themselves out. I found a responsive and professional company that promptly came out and did the repair. I suggest Casey take a lesson from Langley HVAC on professional and prompt customer service. It’s not nice to leave your customers in limbo when they have no AC and it’s 98 degrees. Lost me as a customer.

Just had our AC united checked out. The office staff was professional in answering my questions & scheduling my apt. Requested the same technician, J.T., and he arrived during the time window. Checked the unit, explained what happen and gave us some tips on running our A/C unit. Real nice gentleman. This has been the 4th time Casey Services have been to our home. I will continue to use them. I suggest you give them a try. So far, so good for me. God Bless.

Casey Services is the best HVAC outfit I've ever used. They came out in April when I found my central AC was blowing warm air. I was almost out of coolant. They couldn't find a leak after coming out 2 consecutive days, so they gave me a refill at a significant discount.
I had them out today (July) as the AC just wasn't keeping up. Inspected everything, washed the coils on the outside unit, checked the inside unit and believed that tapping on the TXV valve might have dislodged a blockage as the numbers went from low to within spec. System seems to be cooling and there was NO CHARGE for the visit. Awesome service! I will only use these folks for everything HVAC.

We have been using Casey Services for several years and are very pleased with their service. Julia is always friendly and really tries to schedule appointments that work best for us. The technicians are very knowledgeable and arrive on time. We recently moved into a new house and Kaleb did a great job helping us to understand all of the systems in place, as well as getting a whole-house humidifier up and running again. We highly recommend Casey Services.

Since my last review 5 months ago, we continue to be very pleased with Casey Services. Our heat went out during the coldest week of the winter, and Casey Services was quick to come out late in the evening, identify the issue, order the part, and help us get back up and running! We are also very happy with their annual maintenance contract. We love that they come out twice a year to check and clean the unit, and help to proactively prevent issues down the road.

I've been using Casey Services now for about two years to service my HVAC system. My next door neighbor recommended them. I've been quite pleased with their service. Julia from the main office is very helpful setting up appointments and the technicians come right on schedule. The last couple of times a very kind and bright young man Austin has come to the house. I really feel like I made a good choice with Casey Services.

We're an annual maintenance customer of Casey Services and recently had them install a new American Standard upstairs HVAC system for us. We were extremely happy with the work - Harry is very thorough and always made sure our questions were answered. He spent a lot of time with us explaining the pros & cons of the various system choices and options. He's a real asset to the company and we plan on requesting him specifically for future work. The installation team was also very efficient and left both our attic and outside work area very tidy when they were done. We highly recommend using Casey. The only small glitch was we didn't realize that the building inspector would not be able to come on the same day the system was installed. We ended up having to take off some extra time from work the next day to be home for the inspection, but everything went smoothly and we were very pleased that Casey passed with flying colors. Thanks Casey Services for the great work. We're very happy with our new system.

Harry at Casey Services is AMAZING!!! He walked me through what ended up being an easy fix for my HVAC system. He was kind, patient, helpful, and professional. We will definitely be using Casey Services for all of our future HVAC needs!

We have been using Casey Services for many years. They are super nice people to work with starting when you first call the Office. Julia is great. The services people are very nice, easy to talk with, they are prompt in their schedule, and very knowledgable of heating and air condition service. I have recommended them to some friends and will recommend them again. They respond quickly in case of emergency.

Casey Services initially installed my American Standard AC back in 2004. I have been very pleased with their service. Julia was very helpful with getting me worked in last month when my inside temps had reached 80+ inside. Chris who was my technician was very prompt and was able to get the part and repair it the very same day!! I have recommended them to 2 other customers who used them for their new HVAC systems.