Cool Change Heating and Air

What a team! No one ever thinks about what it would feel like when your A/C goes out at the start of an NC summer. It’s hot! Put a lightning storm on top of that that possibly fried all your electrical components. It’s a terrible situation. BUT…guess who dropped in to save the day?! Cool Change Heating & Air! From the first day to the last, Damien, Miles, Santos, Michael and a young lady (apologies, I didn’t catch your name) brought all the knowledge and expertise to get the job done right and as timely as possible. What keeps a great team like this going and coordinated? Well that’s a great scheduler and coordinator like Stephanie and Britteny! They kept us informed every single step of the way from times, days, who was coming to see us that day to just some good ol’ reassuring and kindness. We will always be using Cool Change and recommending their services to everyone. Great job JD and team!

I cannot express enough how great this company has always been to us. I had JD work on my unit years ago when he was just a one man team. Fast forward to now and I can confidently say that his team provides the same quality that he provided many years ago.

Story time: I called the number that showed up on my thermostat when my AC broke over the weekend because I didn’t think Cool Change was open on weekends. Long story short the company they sent came out for 2+ hours and couldn’t figure out the issue so they wanted to replace 2 major components for almost $4000.

Called JD and Cool change during the week to send someone to look behind the other company. Miles and Vanessa(great attitude and very smart) were sent over to do some magic. In less than an hour they figured it out and was done within the next hour. They were able fix the issue for less than $200. Don’t let these other companies trick you. JD and his team are honest and has been my go to and will always be my go to HVAC team.

I've worked with the Coolchange team for over ten years. I selected them because I wanted a partner to help maintain my aging units and the entire team delivered. Stephanie and Brittany are always attentive and do an excellent job with contracts and dispatching, creating a superior customer experience. Miles and his service team also continue to exceed expectations with the spring and fall scheduled maintenance. His prior military service shines in his work, marked by his thoroughness and attention to detail.

Coolchange replaced both of these AC/Furnace systems in May, and that experience exceeded my expectations. Working with Caleb during the sales and SOW process was a pleasure. He was also very knowledgeable and a pleasure to work with. Most importantly, I want to mention the installation crew, Santos and Michael. Like Miles, they took great care in the work and operated like a machine, completing the installation ahead of schedule. They were very personable and highly attentive as well. Stephanie and Brittany were excellent, as is always the case.

I attempted to schedule a consult and repair to my HVAC. I called on Tuesday at 1PM to schedule an appointment ASAP and they told me that they might be able to fit me in that day or first thing the next day at 8AM. They didn't arrive on Tuesday which I understood, but expected them the next day. Wednesday I called at 8:50 and 10:45 to inquire about ETA and both times I was informed that I was the next person in line and they would let me know an ETA when they were headed my way. At 10:45 I let them know that I would look into other servicers in the area as they weren't able to guarantee service. At that time I still expected a call when they were headed to my location. I didn't receive a call and I'm glad I reached out to someone else to get my HVAC repaired in this heat as they never kept our appointment. I am disappointed in the customer service of this company and won't use or recommend them in the future.

Miles did a fantastic job inspecting the home I was considering buying. He was thorough, methodical and took time to answer any questions I had as he conducted his inspection, not to mention related well person to person. I felt I had an excellent grasp of the situation from the inspection. Well worth it!

Miles is amazing! He came in, looked at my system which had been out of maintenance service for the last two years. He went up and down, in and out of the entire system and didn't miss anything. He showed me everything that was needed which in turn needed to be tuned and fixed and he was amazing about it from the get go. I highly recommend Miles to anyone and I want to makes sure he is the one who comes out to look at my system moving forward and for all changes for that matter including the duct work which does need to be fixed as the prior company did not do it properly. Miles had me come into the crawl space and showed me where the system needed fixing, he fixed some vent louvers that were not working, some duct work that had popped out, a few holes and the floor vents so the system worked at 100%! Miles rocks and is an asset to Cool Change and I hope he stays working with them and can help others understand their HVAC systems as well as Miles helped me understand mine today. Top notch!

If you are looking for professional, quality work, look no further. We started to smell a slight gas smell when our heat kicked on. One call and they were on their way in the same day. Miles quickly diagnosed the issue, and explained everything before he was going to do before he did it. The transparency really helps to put a newer homeowner like myself at ease. These guys will be my first call every time.

I could not have asked for a better installation team.that came to my house. They were extremely professional and played attention to detail. In fact the entire Team from JD to Stephanie to Eric as well as the installation team were great. As long as I live in this area they will be my go to AC and Heating company. I highly recommend them for any of your heating and cooling needs,

Miles was great! He knew his stuff and was very professional. Would recommend them to anyone.

Between owner J.D., technicians Randy (and his team), Miles, Freddy, and office managers Chelsea and Becca, our experience was as smooth and pleasant as possibly could be.

We needed two HVAC systems installed. Despite supply chain issues, Cool Change was able to secure two top-of-the line Carrier/Bryant models by our scheduled date. The technicians showed-up early, worked efficiently and quickly, and wrapped before early evening.

Communication was stellar - my partner and I never felt out-of-the-loop or like we had to chase anyone down for answers. The technicians and J.D. were great about explaining everything in layman's terms, from the issues with our old systems as well as potential financing options.

Over the weekend following the install, we needed a minor fix to our drainage system. J.D. went out of his way to address personally - a true sign of high-quality service.

We'll be signing up with their yearly maintenance plan once our labor warranty lapses. At this point, I wouldn't trust anyone else near our systems - I'd doubt anyone else could do as good a job.

Thank you!