Newcomb and Company

Again Newcomb arrived for our seasonal HVAC checkup. This year I followed him around trying to be helpful and observe. I was surprised how thorough he was checking controls, motor start capacitors, coolant levels, just a general thorough checkup. I feel comfortable that my home is ready for the summer.

Newcomb came out today for our annual maintenance visit on our a/c. We signed up for a service contract for the first time ever this year. Jonathan did a great job and was very polite and professional. He had booties for his shoes to protect our flooring and carpet, didn't walk through the house with his bucket even though it would have been easier, and even took the initiative to clean off my siding from the grass the landscapers blew on it this morning when he saw it!
P.S. Would love to always have him come out and do the service if possible.

Linwood came out afterhours to check my plumbing after an extremely high water bill. He was a delight to have in my home and did a great job. My dog was super sad to see him go.

We love Newcomb, and have used them for all our plumbing and HVAC issues here in Raleigh. All of their employees have been excellent, but we always feel especially lucky when Linwood the plumber comes to take care of our service call. This past Sunday we discovered a nasty leak under our kitchen sink. Linwood was at our home within 30 minutes, and had the leak fixed 10 minutes later. Thank you, Newcomb and Linwood!

I had been a fan of this company until I needed emergency a/c service. Paid good money for a service contract annually since 2008. Last night I noticed a/c not cooling. Called emergency line & lady asked “so you want someone to come out tonight?” Next call from technician who was very nice. I opted for him not to drive 45 min & would wait until morning, since I had 2 fans. He said “someone will call you between 7:30a-8a to tell you when technician coming. You pick a time you need them there.” In morning I called to check since I hadn’t heard from anyone. Yep, not one note about my problem and response was “someone will come sometime today.” (Since they were “adding me just then to their already busy schedule.)” Another reason I’m very disappointed is I had annual service on unit 2 weeks ago & tech commented then that “ line was not sweating” and didn’t do anything about it at the time. “we’ll just watch it.”
Really saddened to have to write this review. And so disappointed this company has such a poor communication problem. I will add more info when this is rectified, hopefully today.
UPDATE: spoke to Supervisor & tech was at my house in a very timely manner. Did good job of fixing a/c. Appreciate they adjusted their schedule.

Newcomb has been servicing my home and office heating and air and taking care of my plumbing issues for many years. They are always easy to schedule, prompt and efficient and very professional and friendly when on site. I have always appreciated my relationship with Newcomb.

I don’t often post reviews but the level of service and commitment Newcomb and Company demonstrated in repairing our a/c system and standing behind their work is to be commended in these times where service and integrity seems to be in such short supply. I cannot give a higher recommendation for an HVAC contractor than this. They earn their business and they have a customer forever in me.

We have been Newcomb inspection and maintenance clients since 2011. This year we decided - with their help - to upgrade our home heating and cooling. It’s been about a month and a half since the Newcomb team finished installing our new systems. I’d like to compliment the team at Newcomb. They did a great job. Everyone we have ever dealt with at Newcomb has been professional, polite and knowledgeable. All is well here and it’s great being comfortable whether it’s hot or cold outside. The new systems perform far better than our old ones.

Newcomb and Company responded immediately to our emergency. The plumber was very knowledgeable and explained in detail what was happening and what to anticipate. He was professional and friendly, especially coming out on a Saturday night. We’ve used Newcomb in the past and we’d recommend them to others and use them again.

We had another excellent, professional experience with Newcomb and Co. today to install a valve that is required for a new dishwasher. Linwood also helped me check on an ice-maker water supply that was not working and did so without charge.

Newcomb has helped us for more than a decade while living in Raleigh and we have reached out to them for assistance in our downsized house in Durham.

Highly recommended.