919 Fix My AC

I had them diagnose my 18 year old heat pump that quit in February '23. Wasn't cost effective to repair (compressor took a dump) so they replaced. Install incorrect unit (incorrect voltage). Not really their fault because it was mislabeled. Returned with correct unit in three days. The techs were very nice and professional. They worked in the cold rain to get it done with no complaining. The office ladies communicated very well. Did what they said and show up when they promised.

My original AC unit stopped working right before the 4th of July holiday. Stephanie was able to get a technician out the same day. It was beyond repair, but Damian provided us with a portable AC unit we can rent until the new system is installed.

I've worked with the Coolchange (919fixmyac) team for over ten years. I selected them because I wanted a partner to help maintain my aging units and the entire team delivered. Stephanie and Brittany are always attentive and do an excellent job with contracts and dispatching, creating a superior customer experience. Miles and his service team also continue to exceed expectations with the spring and fall scheduled maintenance. His prior military service shines in his work, marked by his thoroughness and attention to detail.

Coolchange(919fixmyac) replaced both of these AC/Furnace systems in May, and that experience exceeded my expectations. Working with Caleb during the sales and SOW process was a pleasure. He was also very knowledgeable and a pleasure to work with. Most importantly, I want to mention the installation crew, Santos and Michael. Like Miles, they took great care in the work and operated like a machine, completing the installation ahead of schedule. They were very personable and highly attentive as well. Stephanie and Brittany were excellent, as is always the case.

Miles did a fantastic job inspecting the home I was considering buying. He was thorough, methodical and took time to answer any questions I had as he conducted his inspection, not to mention related well person to person. I felt I had an excellent grasp of the situation from the inspection. Well worth it!

I absolutely love doing business with this company. We have used them for years and their workers really show integrity and superior knowledge. They have done both maintenance and repairs on my unit until it came time for us to get a new AC, which they installed. Really happy with the whole company! If you want to be COOL, give JD and his group a call! 😎

919 Fix My AC is a great company! Highly recommend them. They fixed my older air conditioning quickly so that I could be nice and cool again! Everyone in the company was professional and helpful. The technician was on time and very informative. Great customer service!

My air conditioning unit stopped working, so I called for appointment. Chelsea, the secretary, I must say is one of the most efficient persons that I have ever had the pleasure to deal with! Very courteous, pleasant & always follows up. She scheduled me with technician, Freddie, who was prompt & did what I considered a thorough diagnostic on unit! He replaced a part which he had with him, which was nice that I didn’t have to wait for it to be ordered! He was very considerate, & respectful & did a great job! Very happy with service i get from this company! I highly recommend it!

This company was amazing from start to finish. They communicated with me through the entire process as well and gave me the best price in the area. The tech was very professional and knowledageable of my AC unit. As long as I am in the Raleigh area this company has my business.

Called because my AC wouldn't engage in the middle of summer. Scheduled me next day, Santos came by, asked me for particulars on what was happening, and then immediately got to work.

He was very polite and humored me by laughing at my dumb jokes.

I accidentally steered him to the wrong heat pump for my townhouse and likely wasted an hour+ of his work day, after 5pm. He was courteous and polite regardless, and didn't charge me for a service he provided while troubleshooting a problem that didn't exist, because I pointed him in the wrong direction.

He was not only good natured and polite about it, he had every right to charge me and didn't.

My AC was repaired the same day he came in. I highly recommend this company.

Awesome customer service!! Called them at 8am as our heating system had stopped working on a 28 degree morning, by 10:30 Miles had arrived and diagnosed the issue quickly, and fixed the problem shortly afterwards. Miles was great throughout the whole process, very knowledgeable technician and not pushy with services like other companies around here. I would use them again in a heartbeat!! Highly recommended!!