919 Fix My AC

Eric replaced the capacitors in our outdoor unit and in the attic with products made in the USA, as well as thoroughly cleaned out the outside unit of grass debris. He was personable, professional, and seemed to really care about doing quality work and making our AC like new again. He made sure the temperature and other measurements were back in the range they should be in once all of his work was done, just to be sure our unit was running efficiently again. Excellent service, and at much less cost than installing a new AC unit. We'll definitely call 919-Fix-MyAC for any future AC needs!

Noticed my AC out at about 8:00 PM, decided to leave a message on 919FixMyAC's web site because I like the idea of fixing rather than getting pressure to replace a whole system. Got a very friendly call from Chelsea the next morning and had an appointment for later that same day. Nic called to let me know he was on his way at the scheduled time, arrived, asked a couple of questions about the problem and promptly diagnosed the problem after a couple electric tester measurements. Replaced the faulty capacitor on the compressor unit and we were back in business in less than an hour of his arrival and less than 20 hours after we noticed a problem. Very friendly people, quick, fulfill promises, all at a fair price. Can't beat that!!

919 Fix My AC came to our house and fixed our 10 year old AC and it's running like new. The techs are great and just signed up for their maintenance program. Jeremy was very professional and helped to tune up our system for the cold winter ahead. Highly recommend them as they saved us thousands and fixed our unit so it's working perfectly.

919 Fix My AC is so easy to do business with and offers amazing customer service. The technician was timely, professional and very thorough. We’ll be using them for all of our HVAC needs going forward and recommending them to friends & family!

I'm done with asking friends and researching online and being worried about who to call for HVAC problems! My gas furnace stopped working this past winter, and Jason was very knowledgeable, fast, and explained his troubleshooting steps to me all along the way, which gave me complete confidence in the final analysis and costs involved. Now my AC is not working, and I'm back. It's so nice to have found a company I feel I can depend on and not have to worry about them trying to sell me a new system just because mine is10 years old!

Professional, fair and knowledgeable.
It was cold this morning and after turning up my thermostat to take the morning chill off, I noticed the temp in the house actually dropping a few degrees. Then I didn’t feel any air coming out the vents. Once the panic wore off a bit I decided I needed to call someone. After hearing their ads on the radio I decided to give them a call. They came out the same day and diagnosed the issue and it didn’t even require that I replace my 10 year old unit. $35 and the service call charge later I was back in business. Jeremy was a pleasure to work with and didn’t seem to mind me constantly hovering and asking questions.
I will definitely call them again, in fact that call may happen soon as I think I may sign up for their HVAC maintenance.
Thanks again!

Rip Off Alert!

I have an old AC unit that started blowing hot air. I figured if the problem was anything less than a compressor, it would be worth it to fix and keep running for a couple more years.

The tech, Sean, came out and said I needed to replace two parts, the capacitor and the contactor. I was charged 439$ for these two parts which took five minutes to install and were charged at a 1000 percent markup. However, he did not show me any proof that the parts were defective nor did he leave the supposedly defective parts with me. Also, I just had the capacitor replaced a couple years before.

It soon became apparent that the problem that was not fixed. The next week was exceptionally cool with temperatures in the low 70s, yet the AC ran constantly just to squeeze out a little cool air which was basically the same temperature as outdoors. As soon as the heat went back up this week, the compressor cut out again.

In short, the actual problem with my AC was a failing compressor, which Sean admitted on his second visit. Nonetheless, he tried to sell me on a coil cleaning and refrigerant recharge.

Obviously, FixmyAC will never admit that the two parts they replaced did not need replacing and were not the actual problem. Sean saw an easy way to charge me a lot of money for parts with little work on his part, and after 20 years in the business I'm sure he knows that a failing compressor will temporarily blow cold after being shut off for several hours. They tell you to shut off your AC hours before they come, supposedly so that the coils aren't frozen, but I suspect this is a secondary reason. Quite the little scam.

The owner, JD, is an excellent talker and I'm sure he is successful in convincing most unhappy customers that the issue is their fault. He pivoted seamlessly from saying that the compressor just suddenly failed in a week's time, to blaming me for not cleaning the unit, and finally questioning why it took a whole 10 days for a second call if the unit wasn't fixed. Well, here is your answer JD, I took over a week to call back because the temps last week were exceptionally cool which put less stress on the failing compressor and made it less noticeable to me. There was never anything wrong with those parts they replaced, and it only appeared to be fixed because of the 12 hour break I gave the AC and the cool temperatures that week.

I offered to accept a partial refund for the unnecessarily replaced parts but JD wasn't having that. I spent almost an hour debating back and forth with him on the phone. During the conference call Sean he stated that he was sick of customers complaining. There must be a lot of us. Now I have no recourse but to contact the BBB.

To sum up, FixmyAC sold me two unnecessary parts when the real problem was a failing compressor, never showed any evidence that those parts did in fact fail, and refused to give me even a partial refund. Now theyre trying to block a negative review by making their page display in French.

To anyone who reads this, I recommend two things: First, have them diagnose the problem and if they want to replace parts, order them and replace them yourself. Obviously this would not have solved the problem in this case, but it would have saved me a bunch of money. Secondly, if they do replace parts, have them leave the old part with you. There is no reason for them to take a supposedly broken part with them unless they are trying to rip you off.

Have had repairs and servicing performed on both our AC and heating unit. Response time was excellent, service person professional and helpful, and price reasonable for what was done. Will continue to use and recommend.

WE HAVE COLD AC AGAIN!!! I cannot say enough great things about this company, they never fail to get things done on time. I've used them twice and each time they came out the same day. They always fix what needed to be done in a short amount of time. JD is always very nice over the phone and makes sure he can get someone out for me, for example I called this morning around 8:30am and someone was here within 30 mins! Nic was great to work with, very friendly and very efficient with his work. He was able to figure out the problem quickly and replace the part just as fast after picking it up. Also want to give a great review to Chandelor that I spoke with over the phone she was nice to talk to and was the one that gave me the pricing. I highly highly highly recommend them!!!! THANK YOU THANK YOU!!!

They were awesome. I had my AC go out on the hottest day of the year. While we were trying to figure out what to do, we realized my hot water heater was flooding my storage area (which was not a surprise other than it had gotten really bad). They were able to fix both things for me and they stayed through the heat of the day to make sure the job was done. They did not try to oversell me on any products. JD talked me through my options. He continuously communicated with me about costs. The prices were more than fair. They were professional and, I truly believe, ethical as was stated in other reviews. I will be referring my family to them and I will not go anywhere else for any other heating and cooling needs in my future.