919 Fix My AC

I feel obligated to help keep this company’s rating from plummeting and will also be sending a note to WRAL. At the end of the day, it sounds like the tech troubleshot, in order, the things he was supposed to. I’m not an HVAC tech but I at least understand that you can’t test coils for leaks instantly. If the system was low and he filled it back up, the only way to find out if there’s a serious leak or not is to give it a few days or weeks. Don’t let dance culture affect your decision on whether or not to do business with someone. Their reviews were perfectly fine before this incident. As an owner of a concrete lifting business with about 60 5-star reviews, I know how important Google reviews are to a small biz, especially in a saturated market like HVAC. Kudos to the owner for even refunding $350.

Very reputable company! I have used this company for my maintenance needs for years. The technicians are always prompt and informative about my air conditioner/furnace. I suggest their services to all my friends and family and they are always happy. Nice, family owned company.

I cannot say enough good things about 919 Fix My AC. I had an older system that finally gave up the ghost over the July 4th weekend. They came out on Monday and recommended a totally new system.

The technicians they sent out for the installation were great. They arrived right on time, were very professional. For me the best part was that they ran into some difficulty with the install, and at one point they thought they might have to finish the job over 2 days. But in the end they really buckled down and pushed thru. They went above and beyond to make sure the system was fully up and operational before they left.

I also have been very impressed with Chelsea from their office who I communicated with for setting the appointment and doing invoicing. She was amazing to work with. Always a prompt response via email, and when they initially sent over the invoice she walked me through everything and really helped me feel confident that I understood everything.

2 other services the company offers that I really appreciate are that they let me borrow (at no extra cost) a portable AC unit in the time between my air breaking and the new installation. This was a life saver, I do not know what I would have done for 3 weeks in July with no AC.

They also handle filing all the information for the rebates from the gas and electric companies. That service is literally worth hundreds of dollars.

I recently saw your TV ad. It reminded me I hadn't given you my feedback/review for the great customer service I received in Feb. Nic, the service tech came out to check my heat on the same day I called. He was on time, professional and took the time to literally show me the issue with the heat exchanger & inducer motor. Parts were ordered.. he & Aaron returned a couple of weeks later to make repairs. They had my heat back on in less than 2 hrs. I was very pleased with the honesty, integrity, price & quality provided by this company. I will definitely be a return customer. Chelsea, the dispatcher was very pleasant to work with as well.

If you have any issues with your air conditioner or heater you will be very satisfied and well served by 919 fix my AC. JD and Chelsea- are two of the most wonderful people you will ever have the pleasure of working with. They are professional, kind, courteous and most importantly extremely knowledgeable. They never try to upsell anything that’s not necessary and JD, the owner, spent at least a month to three months at my house getting my air conditioning working properly. It was only after he was finished that I learned that he was not going to charge me any more than the small amount that he initially quoted me because he said it was not my fault. That is a real and true and honest business owner! I am indebted to this man and this company forever! I will forever be grateful and refer he and his entire team at every possible opportunity! To say that I highly recommend them would be the understatement of the year! They deserve only the best.

919 Fix My AC has assisted us with multiple HVAC issues, most recently a faulty thermostat that required a replacement. I received excellent service getting the appointment booked quickly after the thermostat went out and Kenny was professional and knowledgable as he quickly diagnosed the issue and offered a solution.

I saw the news report from WRAL saying Frank is upset, because Frank is cooling off in Colorado for work, while his family is stuck in Raleigh, melting like the wizard of oz. 919 Fix my Ac didn't figure out the problem right away...... This is the problem with our country. The news is so fast to point a finger. This company is most likely honest, they have great reviews. But here you have " Frank" working out of town and his A/c goes out. Now "Frank" has a lonely partner at home, who is taking care of the kids doing everything she can, and feels unappreciated because "Frank" is always away, and he doesn't understand how much she does when he is away drinking cold Colorado beer when he gets off work. Now Franks wife is upset because her air went out, and she calls Frank crying. Now Frank has to do his part and call a company to come fix the problem. Well, the technician was unable to fix it, but he or she at least gave Franks wife cool air for a few more days because he filled the system up with freon, not knowing the coil had a leak. So Mrs.karen now has cool air for a few days. Well the system takes a poop again. New company comes out and finds out the coil has a leak. They tell Frank he needs a new system. Well Frank now spent 6000$ on a new system. When he could have just asked the company how much a new coil cost. So the second company came out, and just destroyed Frank more then this company. So really its not 919 Fix My ACs fault. Its Franks fault for not wearing the pants in his relationship, and making his personal family problems stay at home and not pandering how everything else is someone else's fault and just owning up to the fact that his marriage is failing.. and he needs to by a TRANE next time, and not a effin Goodman. If there is any advice I could give you "FRANK"....anytime I want attention, I go steal something from Walmart.... Grow a pair and turn off the News brother.

Eric came listened inspected, diagnosed, and fixed our AC issue where competitors did not. The process took less than 2 hours and the price was very reasonable, and the isswue is fixed. Very happy.

919 Fix My Ac is a fast, efficient and honest AC company. When my AC/furnace broke recently, Jason the technician responded immediately and was out at my house that day, and quickly found the leak in the unit. He did not try to sell me a new ac unit but fixed the one I had. Another issue as part of the repair developed a couple of weeks after he came out; I called them and they was at my place within two hours and fixed the small issue for free. If you want a reliable, knowledgeable and trustworthy AC & Heating repair company, don’t hesitate to call 919 Fix My AC!

We were very pleased with Toron and his efficient and personable service. He showed up and finished right on schedule. He was quick to troubleshoot and fix my two furnaces in the same visit. He was thorough and didn't mind my peppering him the whole time with questions. We will definitely use 919 Fix My AC again (next time my furnace needs attention.)