Hay's Heating And Air Conditioning Inc

They provided service at two rental locations. They came promptly however the service that they provided didn't work. They claimed on the invoice that both air conditioning units were operational. I called them because one was not operational. They did fix one of the units so that it worked and continues to work. The other did not work after they left and I had another company come in who showed me a chunk of ice that had broken the heater...which Hays neglected to find. I was very happy with the second company's work (Boer Brothers Heating & Cooling). I paid Hays Heating and Air Conditioning Inc. because my time is too valuable to squabble with them; However...beware if you ask them to work. They are not efficient. And of course they didn't replace the air filters either. So I paid them over $350. for nothing. Hay's Heating...avoid, AVOID, AVOID! unless you want a repair that lasts less than a day.

We recently had a problem with our HVAC AC system. A technician came out the SAME day we called. This was compared to the week or two wait for two other Durham AC companies we called. Hays diagnosed it as a broken valve with the Freon system. They were able to replace the part and get our AC system back up and working the NEXT day. Hays even worked with our manufacturer warranty to reduce the cost. Excellent service!

I had a great experience with Hay's. Josh provided us with options to address our issue, looked for the best value repair, and the service was prompt. I would recommend Hay's and would call them again in the future.

With over a decade of experience using Hays' staff to maintain and replace heating & AC units in my residence, I rate them 5 star in all dimensions. Anthony is an astute diagnostician who articulates problems he identifies and efficiently completes repairs. He and the rest of staff are always professional. They provide timely service and make annual maintenance contracts a good investment.

Outstanding Service Level!
We built a new home over 4 years ago and I needed to finally have service on a Trane Heat Pump Unit. I called on 2/1/18 and spoke to Susan. Within in an hour I had Tony at my door repairing the unit. Both Susan and Tony were outstanding to deal with and the service level and experience was truly outstanding I have found a new HVAC service company. Thank you Susan . Thank you Tony.

My husband and I own a few rental homes, plus, he is a busy home builder. I am a real estate agent and I manage a few rental properties for clients in addition to our own rental properties. Between the two of us, we have many, many occasions throughout any year to call on Hay's Heating and Air Conditioning. Hay's has our full loyalty and respect.
They have always been trustworthy, responsive and very accurate. We have experience with Hay's Heating & Air Conditioning with new construction homes as well as repairs on HVAC units of all ages and brands. I have had experience with many other HVAC companies but not since I started using Hay's in 2008. I always recommend them when asked. This is truly an A+ company!

THANK YOU SO MUCH from Night and Day Dental in Durham. Thank you Susan for working us in and although I forgot the techs name he was super fast, helpful and super sweet. He had our problem resolved under 2 hours. Thank you all for your prompt assistance and we will definitely look forward to working with you in the future.

Jen and Patrick were both so lovely to work with and extremely efficient. It was such a nice experience to work with such kind people, especially during the holiday season. I'm so appreciative!

Unreliable and discourteous. I made an appointment for Hay's Heating & Air Conditioning to provide a quote for the replacement of my home's HVAC system on Wednesday 10/18/2017 between 10 a.m. and 2 p.m. After waiting at home the entire time, I called Hay's a few minutes after 2:00. Susan addressed me by name, so obviously had my appointment on the schedule, yet nobody had arrived or even had the courtesy to inform me of any delays or issues. I was told that the technician was "in a meeting" and was asked to reschedule the appointment for a different day. I told Susan that I will not conduct business with a company that is so deeply disrespectful and discourteous of my time and commitment.

Tony came to check my broken down AC today, and was wonderful. I just made it within the 30-day window since his last visit, and he didn't charge me. I am planning to have an open house to show off my little renovation, and I’m excited to talk up Hay’s HVAC to my neighbors and guests who are looking for reliable service.