Kirkland Air Conditioning and Heating

We have used Kirkland for a number of years to service our HVAC at home. Recently we needed to replace our system due to age (+20 years) and decided to ask Kirkland to do the job for us. We got other quotes for the job and Kirkland's was less expensive, plus we had prior experience with them servicing our old system. We have been pleased with the new system and the management (Tom) and install (Bryan, Shane, Matt, Josh) teams did an excellent job answering our questions and installing the new system, which was a Trane Air Conditioner and Gas Package unit as well as new duct work throughout and a new thermostat. I definitely recommend Kirkland - they are great to work with.

I’ve been using Kirkland since 1996 when they installed my furnace and AC. Great company with the best technicians and office staff. Always a pleasure to have them come to the house. I’ve never ever been disappointed. Devon came this week for the annual furnace maintenance. He was very professional.

Kirkland has serviced our HVAC needs for probably over 20 years. Today they installed a new AC unit. Matthew, Josh and Devin provided the excellent work I've become accustom to receive from Kirkland! I'd give the company and 15 on a scale of 1-10.

We have always had exceptional service from Kirkland Air Conditioning and Heating, but I have to give a special shout out to tech, Devin. We had a sound that could only be heard inside the house. After studying on it for a few minutes, Devin went under the house and found the problem. He was able to replace the part and he waited for the unit to run for a while so we could be assured that the problem was solved. Expertise and great customer service!

Bryan, Matt, Alex & Devin recently installed a new heat pump for me that Tom proposed. Excellent service and installation. I've been a customer of Kirkland for about twenty years, they have provided me with semi-annual inspections and recommendations and maintained my system during that time. Thanks guys.

I just love these technicians with Kirkland Heating and Cooling. They are polite, respectful, and very professional. And, they know what the heck they are doing. Today Devon did a great job servicing my HVAC and repairing a gas leak. Thanks so much Devon. And thanks to the “Ladies at Kirkland” who make my appointments EASY! Joe Smith

I called Kirkland when my AC gave out. The tech, Shane, was very professional and friendly. He came within the time frame that was given to me. After looking at my system he provided me with options for either fixing or replacing my unit. He didn't try and make a hard sale but provided me with the costs involved that helped me make the most cost efficient choice. Another technician, David came out the next day to replace my unit. He was also very professional and friendly. There was an issue in getting it completely running and he contacted other technicians for assistance and advice. They came, stayed and tested and made sure it was working before they left even though it was later in the evening. After I mentioned how late it was getting, they told me that they wanted me to be satisfied and the system working before they left rather than taking my time and having to come back out the next day. I really appreciate David, Shane, Andrew and Cameron for putting in the system. They were all very personable. They provided me with excellent service and I will continue to call Kirkland.

I first became acquainted with Kirkland Air Conditioning and Heating last summer, when my AC of 14 years gave up the ghost. Rhonda, the receptionist, is wonderful, friendly, and efficient. Tom, the sale rep, is friendly, honest, and reliable. He gave me a great quote, was thorough in my options and did not try to needlessly upsell me. Of the four HVAC companies I had contacted for a quote, I had the best experience with Kirkland, as well as one of the lowest quotes. The team that did my HVAC replacement was Matt, Devin, and Josh. I believe Matt was the lead that time and he did a wonderful job of keeping me appraised of their progress. They took better care in keeping my house free of debris than I do. They made sure to put protective padding/carpeting down *everywhere* and did such a good job cleaning up that you couldn't tell they had ever been there. The York HVAC system is excellent.

When my 15 year old furnace died, I contacted Kirkland without hesitation. Rhonda was again excellent. Josh came out for the initial visit to determine the problem. There was a miscommunication as to what was the reason for the visit--he had been informed that there was an issue with the thermostats when actually I needed the furnace looked at. (When I made the call to Kirkland, I said it was either the thermostats, the wiring, or the furnace. So, easy communication error.) Josh handled the situation beautifully and proceeded to check the thermostat, the breakers, and ultimately, the furnace. I am a curious individual, so he also graciously let me watch him figure out the furnace. He was thorough and checked out every option that could be the problem. Once he isolated the issue, he take care to explain what was happening in layman's terms. The blower on the furnace had broken down; he explained how the safety system on the gas furnace kicks in when the blower does not work. Which was the reason why the whole system shut down (and randomly turned on...then shut down.). Aha! Well, I was glad that the safety system worked and my house did not burn down! Given the limitations of my work schedule, Josh, Rhonda (the receptionist) and Tom (the sales rep) worked it out that Tom could come out later that same afternoon to help me determine what systems I could use to replace the current furnace.

Two weeks later (I have few openings in my work schedule), the team arrived to replace my furnace. It was pretty much the same team that did my HVAC--Josh, Matt, and Sean. Josh was the lead this time and kept me appraised of their progress. They finished ahead of schedule and once again, were diligent about keeping the house clean from the debris. Matt offered to replace me filters--yay!!--and even showed me how to set a reminder on my crazy-fancy thermostats to replace my filters every 90 days. Bonus!

Everyone associated with Kirkland is wonderful. A friend recommended them to me and I recommend them with confidence and gratitude.

Josh and Danny are very responsive and great at explaining the service they performed today. Trust them completely and have used Kirkland for the past 13 years in 2 different homes. Have bought 5 systems from them. Would highly recommend!!!A++++

Rhonda was fantastic! She was knowledgeable and had service techs out the next day. She followed up to make sure we received follow up service promptly when it became apparent that the last company we used had done poor work. We will be loyal Kirkland customers from now on.