Pipe Doctor Plumbing, Heating & Air Conditioning, Inc.

3 stars for calling me back the same day. Minus 2 stars for the information that Mike gave me on the phone and the high price. As an person knowledgeable about plumbing and electrical, I wanted to price out a job for my house and have Pipe Doctor do it or figure it out myself considering the job was pretty easy and straightforward. It not that difficult to read a wiring diagram on a single zone switching relay. I have an existing circulator pump coming off of my steam boiler that circulates hot water for the water baseboard in the basement. I told Mike that I wanted a switch relay and aquastat installed to run this one zone in the basement and control when the pump goes on. The system already has a pump and thermostat in the basement. I asked him for a price to do the install and he said that I would have to pay for a service call to have someone look at my system. I told him it’s a straightforward job and figured he could give me an estimate on the phone without having to do a service call. He said ballpark $1000. Considering the parts total $200 and should only take max 2 hours, this price was very high. I told Mike that I didn’t expect $1000 for the job and he said it’s a ballpark and no job is straightforward. Then he said take care and hung up. Since the secretary told me earlier that they charge $225 and hour, I was ok paying $450 plus parts. Should not take more than two hours considering the parts are both on the outside of the boiler and nothing has to be taken apart inside. I guess Mike doesn’t like to work with an educated consumer because he seemed pretty upset that I was asking for an estimate and told him the parts I needed installed. As a business owner myself, this service didn’t feel right. I didn’t question anything that he was saying nor say anything inappropriate to upset the guy. I figured that I’d prefer to hire the company so I don’t waste my time figuring it out myself. Seems like a great company based on the reviews but unfortunately I won’t be using them.

My water heater stop working and I needed a replacement. I Called pipe doctor and within 3 hrs Mike showed up, looked at it, and gave me a reasonable price. Mike was very professional and did a great job. Keep up the great work!!!

Becoming a homeowner brought with it the constant struggle to find contractors who I can trust. Half of them don't even show up and the ones who do rarely instill confidence.

I wish they were all like Pipe Doctor. I have had two services performed by them and both times Mike demonstrated master skills, knowledge, and commitment to doing the job right. You can tell he enjoys what he does, and takes satisfaction in clean, professional work.

Highly recommended.

Pipe Doctor is such a pleasure to work with the customer service department is so efficient. The plumbers were on time and a pleasure to work with. Mike G is a real professional not only is he meticulous in his work, he cleans up and makes the place look cleaner than when he would started. Would highly recommend their service.

The team is professional and have worked with the company for years, so you get the same people year after year that really know your home and systems. They respect your home, keep their work area clean and they make great reccomendations

I chose this company because of the great reviews I read online. I have a Baxi boiler that was showing an error code that I wanted someone to look at, and potentially repair, because it was turning off randomly, when the error code appeared. I initially sent an email for an appointment with no response after one week. I eventually called, and got an appointment within 48 hours. The day of the appointment a hour before the appointment window given to me, the technician called and canceled. He stated someone would be in touch to reschedule. No one ever called me back. I don’t know why this was my experience after so many positive online reviews. But, they are very unprofessional and unreliable.

After meeting with several plumbers in the area it was an easy choice to pick Mike and his team at Pipe Doctor. In our first meeting he took the time to answer any and all questions I had and was very transparent about options/pricing. The pricing was fair considering the quality of work and service received. After the work was complete, Mike continued to be extremely responsive to questions that arose afterwards. We will definitely use him again in the future and would recommend him to family/friends.

Excellent service.
Mike was informative and explained my options well, he was able to repair my ancient boiler ( which has worked wonderful until now.
Will definitely be calling again and recommend him to my friends.
Well done!

I have been following Mikey Pipes/ Pipe Doctor on his YouTube channel and having watched all of his videos I must say that he is one of the most honest contractors I have ever seen and his professionalism is incredible. It is so impressive that he always gets to the root of the problem quickly and always comes up with the very best solution on the spot. Anyone that hires his services must consider themselves lucky!!!

Top-notch personnel! Great with communication and explanations. We'd tried 2 other semi-local firms but Classic was by far better. We highly recommend them!