John Ray & Sons Inc

John Ray is the best heating company that I have ever worked with when it came to heating my home. My delivery driver Ed #47 is always a pleasure to work with. There was even one time our dog got loose and was able to save him before he got into the road! I couldn't thank him enough. I will forever continue my service with John Ray!

In North Troy for the Summer in an RV. Had a propane leak we just couldnt find. Called John Ray. Not only did they respond propmptly, but found the source and took care of it immediately!! Steve the repairman was courteous, professional and did an awesome job!! Thank you John Ray for such great service!!

We have used John Ray and Sons for our heating oil delivery and boiler service for about 10 years. They offer several payment options and help keep bills predictable. We have our boiler serviced every year and have not needed unexpected service very often, but they have been prompt and professional when we do. We are very happy with John Ray and Sons!

Residential fuel oil and propane supply services have really gone downhill since John Ray was bought out by an out of state company. We've been Ray customers at two locations for a total of 9 years, and current prices are ridiculous compared to some other local companies. We are on a budget plan, which is supposed to save us 10 cents a gallon over the market rate, however, the "market rate" they charge is 30-50% higher than some of the other suppliers in the area. We were just charged $3.89/gallon for a propane delivery, when two other suppliers we called would have done it for between $2 and $3/gallon. Unfortunately our budget plan contract locks us in to buying a certain number of gallons from them (which they overestimated by 15% given our historical usage) and if we wish to terminate our budget plan there is a $599 "liquidated damages fee." And they are not required to refund any surplus in our account at the end of the budget plan, but instead will credit it to next year's plan. So needless to say, we'll not be returning to John Ray once we've run our balance down.

Mind you, we signed up for this plan, so no one to blame but ourselves, but the company has changed for the worse in the past year or so, and had we know then what we know now, we wouldn't have signed up.

And finally, in spite of being on automatic delivery, we ran our of propane for cooking right in the middle of preparing for the Superbowl party. A good thing though, because the second tank for our furnace was at zero as well, and we would likely have lost heat if not for the emergency delivery at half time...

In spite of all this, the folks we interact with at the company (delivery drivers, technicians, customer service folks) are very professional. We felt badly that we had to drag the nice delivery guy away from the Super Bowl, but he was apologetic for the inconvenience to us and was at our house within an hour of our call.

I needed the fuel line from my oil tank to my oil burner replaced. Kevin and Trevor came today to do the job. they were extremely professional and did a really good job and explained everything to me. I couldn't ask for more.

During a recent tank installation, the tech doing the install informed us toward the end of his day that he would be unable to complete install do a delay with the furnace install, and should hopefully be able to return tomorrow, which would be required to turn our heat on for the winter. At the time this review, it's 55 degrees in my home. This has been a two month process of juggling three contractors. When I spoke to a representative of John Ray the following day I was informed that it could be WEEKS before a tech returns to simply perform a vacuum test and connecting a copper line to the tank. No indiction of when the tank might even be filled. I'm now stuck with a $20,000 piece of worthless cast iron in my basement, my family hovered around space heaters during Thanksgiving, and no clear idea of when may be able to have heat. To say I am livid is an understatement. If it wasn't for the tank labeled John Ray sitting in my yard attached to a gas line they installed, I would be going with another provider.

Update: overall, customer service seems a bit unbalanced. I now have heat, did receive valuable advice about the upgraded heating system that could lead to problems down the road at the hands of another installer. It seems as though now that I have crossed the threshold into a gas customer instead of someone dealing with install, things are a bit smoother. Online bill pay is very clunky.

Company called to make a delivery and they were informed by me, not to deliver oil, due to having almost three quarter tank of oil. The deliver came anyways and added oil to the tank, then they charged a substantial amount for the delivery. This happened more than once.

John Ray & Sons is a wonderful company, I've used them for 2 years now and their prices are competitive (actually, the lowest last year) and the customer service is fantastic. Just feels like the are genuinely trying to help or answer your questions.

I was required to give a $300 deposit. Over a month ago I cancelled service. It took over two weeks to get a refund on the fuel that is in the tank. Then “Chrissy” sent the request for the deposit refund to the wrong office and it sat there for over a week. I called again. The girl I spoke to then apologized for that happening and was taking care of it. It is now over a week again and guess what no check yet. I asked to speak to someone I charge and no one is available. I asked to speak to Chrissy’s supervisor, and she wasn’t available. I am still waiting to get my money and they don’t seem to want to do anything about it. I have never seen such horrible customer service.

Michael L., the Sales and Service Manager, is a lifesaver! Thank you for applying your excellent management skills, and your gas and heating expertise to the problem we were having with our boiler. I’ve worked with John Ray and Sons several times now. My latest experience reassured me of why I will continue to trust them to tend to any future gas and heating needs.