John Ray & Sons Inc

We have been satisfactorily serviced by John Ray & Sons. There was one time a couple of years ago that we came close to running out of propane during a very cold late fall. We found out that they were delivering fuel based on last year’s usage. With weather changes each year, that did not work out well. No two years are the same. But since then we have had more frequent deliveries and they come automatically. Very happy.

Just what we all expect from a service company--competent and courteous technicians, solid office support for making appointments or answering questions, fair price, easy to work with. I am very happy with John Ray.

Just had the pleasure of using John Ray and sons for the first time. The customer service was extremely accommodating and explained everything setting up my new account. The technician that came to my house, Jim, was knowledgeable and explained my entire pool heating system to me. I will definitely remain a customer.

I need to throw a massive thank you to this company! I was in a very tough situation and they were patient and understanding. Despite early miscommunication they went above and beyond to make sure my family is taken care of this winter. I can’t recommend them enough. If you are wondering about where to go for your heating needs this is definitely the place. They have earned a customer for life with us. Especially thank you to Sean Turner for making it possible.

Still waiting for my deposit back after they refused to deliver oil unless I bought a new tank from them, after stating my landlord wanted to correct it himself.

I had an appointment scheduled for August 5, 2021 for a conversion from natural gas to propane on a newly purchased Propane Stove. I was scheduled for 10 am service call to do the conversion. The technician arrived early and I was not at home at that time. I arrived home shortly after their arrival and explanined to them that I had been given a 10 am time frame. The technician's name was Steve Hanby who was accompanied by an apprentice, Trevor LeVan. The appointment was scheduled for a service call not a new conversion. After discussing with him the required time needed and the day of the calls he had scheduled we decided to contact the office to reschedule for another day/time. The new appointment was scheduled for the following week. After Steve's call with the office was concluded he came back in to look over the instructions provided by the Propane companie's manufacturer and began to look at our stove. The conversion instructions did not match the stove's parts. The instructions called to remove 3 3/8" nuts from the burner pan which did not exist. My husband tried to do this conversion before contacting Johnny Ray's office and had the same findings. Steve and Trevor continued to try to find where these existed but could not do so. Steve then contacted the Stove Manufacturer's customer service. They sent instructions that were still not updated but found a work around and was able to complete the conversion. This was no easy task for either Steve or his helping hand, Trevor. Steve never gave up at any point. He was training Trevor throughout the conversion and continued to keep his patience which I know was not easy. I would highly recommend to family and friends the service provided by this technician. He is an asset to John Ray and Sons and should be recognized for his exceptional skills and his professional service to their customers. I did call his Service Manager, Mike LaPort to share my comments with him and also told him I would write my review. I would rate this customer experience as 10 out of 10. Thank you!

J

Started with this company for first fill up and then they started raising their prices. I told them to come and get their tanks. I get a bill for 275.00 and 22.00 for tax total 297.00 for handling charge. Really John ray , we were paying you the whole time to rent your tanks and now you want more money. You are a rip off . BEWARE, do not sign up with this company.

We have ALWAYS had excellent service from John Ray & Sons....from fuel delivery, to repairs to fuel tanks when needed. The staff is friendly and professional whenever we call. Truly, what more can you ask for when looking for a vendor to partner with.

They are way to expensive every year they play the same game. They send me a budget with pricing and the minute I call they seem to be able to drop the price immediately 50 cent a gal. Just send me the lower price. I don't have time to do this and should not have to. Can you imagine some seniors who they send these budgets to and don't think to call and complain. that is just so wrong. I have been with this company since 2015 and since it has been sold it is by far the worst. They sent me a new budget contract this year and I did not sign it but they did deduct the payment from my checking account. I was furious. I am shopping for a new company and had told them that. NOW since I have decided to switch to a more reputable company they want to charge me 275.00 to pick up the propane tank. That was never said to me when I first signed up. There are plenty of propane company's out there pick someone else.

I wouldn't even give this company one star. Customer service is horrible. Relentlessly harassed and called because in there system they can't see any notes that are made until after their system places a call. They were un willing to work with me on a payment plan unless it was an immediate half down after telling them multiple times I did not need a delivery and the continued to come out. Will never recommend this company to anyone unless your willing to deal with all there bullcrap. Worst company this far I've had to deal with.