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Isaac Heating and Air Conditioning, Inc. Reviews - 100

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Charlene Lally

We remodeled one of our properties and dealt with a variety of contractors. Issac was hands down the absolute best one. We interviewed 3 different hvac companies to instal a new furnace, central air, re route ductwork and instal a tankless hot water heater. Issac was not only competitively priced, they went above and beyond with teaching us about grants that we could apply for to reduce costs. Not only did they know about the grants, they literally did everything for us! Jon, was the sales rep that we dealt with and he made a extra trip to the house to deliver & assist with the application. Jon was very professional, responsive & truthful. They started the work on the exact date that they promised and the technicians were Andre & Alex. Both of them worked so hard throughout the 4 days they were doing the work. Never once did I even see them take a break! They were efficient and very courtius to my mother who couldn't leave the house due to surgery. They went out of their way to ensure she was disturbed as little as possible. One of the best parts of this crew is that they went so far above and beyond! They found a way to instal a duct into a room that I have always wanted to have heat in but all other contractors said it couldn't be done. They also moved and remodeled a little piece to secure the condensation line from the furnace. None of this was asked for or even mentioned to them. They just graciously did it. The job they were doing was super messy but they made sure to keep it as clean as possible. I usually don't write long reviews like this but I deal with contractors all the time personally and professionally. So, when I come across a business that cares this much about their customer service, I feel compelled to let people know. I'll be using Issac from now on. Big thank you to Jon, Alex and Andre!

Sharon Gavens

Josh was so polite and friendly. He explained a lot to me regarding possibility of needing a new hot water heater. He also arranged for someone to come out tomorrow to due a home inspection because of all the drafts I have around windows and sliding door. He cared...exceptional kindness and interest in my situation. A great job, Josh.

dawn Arcarese

On 3/3/23 my furnace was not working. My boyfriend tried a couple of things and still wouldn't stay on. So we decided to call Isaac. The lady we talked to said she would pass my info on to the next person and they would contact us. Well, never got a call back that night but finally almost 12 hrs later someone called. All I heard was sorry we're super busy and I'm sure you're all set by now. Good thing I didn't wait for a call from them. I did find another company who was immediately responsive and actually fixed the problem over the phone. I guess you're not hight priority if you're not a gold seal customer through Isaac. I did buy central air unit in 2021 from them. I will never call them again for any service ever again.

Lori Hutchinson

Sabrina is very professional and friendly! I always request her whenever I have my yearly service done to heating/AC. She is also able to answer any questions I may have. I look forward to seeing her every year.

Kevin Koss

What a crew! Everyone was courteous and professional. They wasted no time getting to work and kept us well informed along the way. Any of our questions were clearly explained. Final clean up was great. Very Satisfied

Leslie Gums

Heat went out in the middle of the night and Isaac was here to repair that day. Had a problem a year prior and purchased the maintenance agreement and it saved me 100% on this call. Very professional service and their customer service is great all around.

Michael Leit

Adam did a great job. Very professional. Excellent technician. Isaac always provides great service.

Jean Miller

Dennis came for my routine AC check & condenser check. All ok. But I asked to check for gas leak. There was a gas leak coming from the water heater.
Dennis & Patrick worked so hard and were able to correct the leak.
I just can’t say enough to them to express how grateful I am that they found it & fixed the leak.
Many accolades for Dennis & Patrick!!!
They may have very well saved my life by finding that leak!!!
Thank you Issac & many thanks to Dennis & Patrick!!!!

N. Craft

Fast response time on the hottest day this year. The cost was 1/4 what Angi quoted. My mistake. Didn't turn the circuit breaker on. He professionally checked our ac and waited for the house to start to cool.

Fred Moore

All arrangements were met, James and Chris very professional and respectful of our home while doing the installs. Good team, were done in one day.

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