Paris Heating and Cooling

We're very happy with our recent experience with Paris Heating and Cooling.

Ed Diamond took the time necessary to get to know our home and the peculiarities of its heating system before diagnosing the problems with our old furnace. In the end, he proposed replacing the aging furnace with a heat pump and an air handler that would re-use the old duct system. Ed projects confidence, has a great base of experience, and communicates clearly.

On the appointed day, Ed and Anthony arrived right on time. They were neat, quiet, and businesslike all the way, and Ed explained the operation of the new system thoroughly. They were both careful to protect our floors and everything in our home past which they had to carry their tools and equipment. The new system is quiet and easy to live with.

We had an issue with fumes from the furnace getting into the house since October. We had 3 different HVAC companies involved with no resolution. Finally Ed from Paris came and figured out the problem. I can't say enough about how grateful we are. I wish I could give them more stars!

Ed was extremely helpful and patient during his visit. He walked me through critical maintenance steps that will keep our furnace, AC and humidifier running smoothly. He also shared valuable info on the ductless heater options, costs, etc. as I posed interest in them. He helped me set up WI-FI connection to our thermostat and all the options that provides. Ed has always delivered great work in a helpful and respectful manner. I would, and have referred Paris Heating to others without hesitation !

We choose to purchase anm American Standard a Heat Pump for our condo.(makers of Trane, due to the changes coming in NYS and NYS Law changes.) A life changing experience. Katie the owner sent us a salesperson and installer to our home for a quote, HE was not just a salesperson. Big difference. Ed Diamond came and changed our life. Our health and air quality, reduction in bills, F-RG&E, noise level, and level of warmth in our home. My mom is finally warm and humidity is gone and so is the sinus problems.!!!! The unit itself is on the larger side but WORTH it. When choosing a company for a purchase that will back you up, is fair in cost, clean install and communicates on a level you can understand, professional, top notch compared to other companies in the same category, this the company that meets that criteria. Ask for Katie or Ed Diamond. Sincerely Lucy and Denise P. of Fairport.

I had to replace my gas boiler for my home's apartment. Ed came; analyzed the current system; and quoted a great price to update my electric, plumbing, and new boiler. His price was over a thousand dollars less than one of the bigger names on TV, that also bid the job. They spent no time verifying my heating problems or discussing the other updates I needed. After hearing of the price I already had, for the same unit, they miraculously were able to lower to match the price. That left me with a discomfort dealing with them and no sale to me!

In a quick summary I strongly recommend Paris Heating and Cooling. Knowledgeable, punctual and overall a great experience.

The long story, I had a difficult overnight in which my furnace went out and issues were identified with some of the gas piping.
Come morning called Paris and they sent Mike out in about an hour of my call. Mike was very supportive and knowledgeable and was great at walking me through everything.
Given the age of my furnace decided to move forward with replacing it. Seeing as I did not have heat Mike and Andy worked some magic to start the job just after lunch time the same day. Additional crew members arrived throughout the day as they finished other jobs to help out.
Just an incredible team effort! Had a new furnace and the piping all fixed before dinnertime.
To cap it off Ed was wonderful in preparing all of the rebate paperwork so I effectively just had to send it in.
Prior to calling Paris I was convinced it would be at least a couple days before I would have heat again and Paris got everything completed same day. My wife and I will definitely be using Paris in the future for all of our heating/cooling needs. Thank you Andy, Mike, Ed, Rob , Anthony and Dan for all the help!

Rob from Paris HVAC just comp[eted an annual cleaning and service on our furnace. He did a compete and profesional job!

Ed, Anthony, and Donavan were prompt, very knowledgeable and efficient with our new furnace install. Ed explained everything and made sure we understood. Would highly recommend Paris Heating & Cooling. Thanks guys!

Very professional, helpful, knowledgeable and do good quality work. Very happy with our recent heat pump system installation.

Just want to express how responsive, professional, and helpful Parris heating and cooling is! Nicole was great at setting up my service call the same day that I called. Ed was very helpful and friendly when he walked around my property and advised on what was going on. Mike came by the next day and was profesional and efficient on getting my air conditioner up and running. I will recommend this company to all my friends and family. Thank you for the great service!