Innovative Air Solutions Inc.

I have used these guys for 7 or 8 years after responding to an ad in a Val-Pak mailer.

The technicians who come to the house are always polite and professional, but most importantly they are thorough. When I was a new homeowner I asked a TON of questions about how my system worked and the gentleman answered every single one, essentially giving me a HVAC 101 course. And he didn’t mind while I hovered over him to see what he was actually doing. In one instance he gave me some input that led to my tackling a project myself vs. paying a vendor (i.e., them) and saved myself thousands of dollars. And it made me more loyal.

I have an annual subscription for my central HVAC system where the guys come in once in the fall and once in the spring. They’re on time. They are patient and they take their time to do their work thoroughly. Because of the regular maintenance I have not had significant issues during the remainder of the year.

Once I had a slight dispute with the guys in the office about over-charging something, but ultimately they relented and they seem to have gotten what was once shaky customer service solved.

For quality work, look no further than Innovative Air. We recently had 2 heat pumps (Daikin & Bosch) installed and couldn’t be more pleased with their workmanship. Very reliable and professional service company. Extremely clean workers, always conscious of not tracking dirt inside. A special “thank you” to Andre, who was able to determine why our newly installed thermostat had a glitch. Knowledgeable workers all around, and a pleasure to do business with.

I find working with Innovative Air to be very easy. They came today within an hour to fix a valve on our boiler that wasn’t working and left us with our basement and first floor nice and warm again. The technician, Mark, took the time to explain exactly what wasn’t working and the repair he was going to do. As usual, a great experience!

Innovative Air Solutions did a fantastic job insulating my attic. They were very professional, meticulous in their work, handled all the necessary permitting, and were a pleasure to deal with. I recommend them highly.

Innovative was a pleasure to work with. They accommodated our scheduling requests and were polite and easy to work with. They completed the jobs to perfection and we would definitely recommend them in the future.

Mark my technician was prompt, virtuous, and thorough. He wore covers on his shoes to keep my carpets cleaned. He kept me apprised of his progress. Always a great experience with Innovative Air

Innovative Air Solutions insulated our attic. They did a fantastic job. I was impressed by their attention to detail and professionalism. We can already tell the difference in our heating bills. We would highly recommend these folks.

Omar arrived on time & completed the job in a professional & timely manner. Although we thought they were a little pricey, we would use Innovative Air Solutions again.
Ron G.

Having used another company for a large air source heat pump installation and having a negative experience at the end, I was very cognizant to do even more research when replacing my expired life hot water heater with a heat pump hot water heater. I chose one of the few BPI certified installers, Innovative Air, which translated into expert level technicians. Bryan Smith, Paul Semenza, and the rest of the team responded promptly to my emails and phone calls and performed the change over seamlessly providing clear details on cost, handling permitting and approvals, and made sure the work site was clear of debris and I knew how to operate the hot water heater. When an old plumbing valve (not their install) was leaking they promptly sent someone the next day to repair. I would recommend them with high regard for any an all HVAC and heat pump needs.

I highly recommend this company to anyone who wants to deal with responsive, knowledgeable experts who explained what was being done and why. They came on time everyday and worked hard and competitively priced. They completely insulated our attic to help us conserve energy because our Con ed bill kept increasing. Thanks Joe- it was a pleasure to work with you and your team!