T-Mark Plumbing, Heating & Cooling - Buffalo

After an emergency, T-Mark was very responsive and able to get to our house at their next available appointment. Everyone who came to our house from the original service technician to the project manager and the installation team were all very down-to-earth, sympathetic, and knowledgeable.

Ryan was great. He's been here before! Always polite...works quickly and loves my dogs!!!! I'm sure I'll have more work for T-Mark in the near future.

My technician David (Edwards) came faster than I expected and fixed the issue efficiently and effectively! I will be using him and T-Mark for all of my properties moving forward. Highly recommend

Scott was the technician that came out and was professionals thorough. He diagnosed an issue that wasn’t done before and gave options that were clear and made sense. The explanations were appreciated as well as the honesty of the problem.I’ve used t-mark before for plumbing and now they’ll be my go to hvac service.

Kevin was awesome. He kept in touch with me and told me everything he needed to do to fix my plumbing issue. He also showed up much earlier then anticipated and finished the job in no time. I highly recommend T Mark.

It is clear T-mark owners care about customer service. I had a completely clogged waste line from inside the house all the way to the street. To start, he staff taking the call was extremely friendly and understood the sense of urgency. T-Mark said they would be there in the morning... and they were right on time. I was fortunate to have a veteran plumber show up for this particular job. Their employee, Ben Piper was the technician and called when he said would, explained his game plan and cleared the lines in short order. He then went in the house to confirmed all lines were open and clear. I was going to ask him to do that, but i did not get a chance to because he did this on his own. Ben is very professional and best of all there was no upselling needed, he just did what i feel HE would want or expect done. T-Mark is a top notch outfit and i would highly recommend them for any plumbing needs. I am also a service person and have been in the trades for many years, and am very picky. These guys are great and i will use them again for sure ! Thanks Ben !!

After DAYS of fighting with my sewer and it backing up T Mark plumbing saved the day. Where others were going to charge close and possibly over 1k to fix my issue T Mark did it right and for way cheaper than that. Thank you to both of the Johns that fixed my issue. I can go back to work 5 hours away from my family with peace of mind and knowing that I won't have another backup. Their work is also guaranteed. If you're on the fence about this professional awesome company just hire them and thank yourself after. I can't speak high enough about T Mark. Thank you again.

I scheduled a repair service call for 11:00 am. However, they called at 9 am, requesting a shift in the schedule to 3:00 pm that same day. The reason provided was the distance between my location in Hamburg and their current location in Amherst, which they hoped to avoid driving back and forth between. I agreed to the reschedule under the condition of their punctual arrival at the new agreed time.

Unfortunately, there was no sign of them at 3 pm. By 5 pm, having waited two hours, I called the service number. Their response was that they were scheduled to arrive after one more stop at Blasdel. At that point, I decided to cancel the service call and seek services elsewhere.

What I found disappointing was their decision to impose a 10-hour workday on their employees, even on a Sunday. Even more concerning was their lack of communication with their customers regarding service updates, as well as their failure to honor their commitment. This is crucial, as a timely service delivery is as important as the service itself. I believe it's only fair that customers are kept in the loop if there are any changes to the agreed schedule.

AC fixed Lickety split! From the beginning of my call with Rose to the end of my service with Mike everyone was kind, professional, and responsive. The whole process was completed in less than an hour@
They took their time explaining everything to me and what I could expect. They certainly delivered on the promise. I would recommend them and would use them again in the future.
Jennifer

I would seriously give 6 stars if I could. Had clogged sewer which affected whole house. On a Saturday. Called. Phone was answered by actually human who gave me an appointment at noon on Sunday, but said they'd try to squeeze me in. They did. Plumber was knowledgeable, communicative, and hard working. Not an easy fix. Required snaking from multiple directions, but he was tenacious and got the job done in about 90 minutes. Price was quite fair. Wouldn't hesitate to call them again.