Mazgan Air Conditioning & Heating Repair

Mark showed up quickly (while my regular A/C guy kept me twisting for ten days) and he did an excellent job at a fair price. He knows my ductless system well and was able to get all three units cleaned to shiny metal in under two hours. Highly recommended.

My furnace was not working and my home had no heat. I had tried X-men heating recommended by my boss, a neighborhood handyman highly recommended, had even ordered two parts and spent 705.00 and still had no heat. I googled furnace repair and found two brooklyn companies, 1, Vigilante who was not available each time I called, then I call Mazgan and spoke to Mark. I was at work and Mark answered right away and agreed to come that same day. I called home to advise that he was on the way, before I could finish the call Mark arrived and fixed the problem in less than 20 minutes - I had heat Unbelievable, he was efficient, professional, knew immediately what the problem was. Mark explained exactly what was needed before charging an outrageous fee. I would definitely recommend MAZGAN. Great Job looking forward to having MAZGAN service boiler, AC unit, sink, tub whatever the next need is. Thank you Mark.

Came out at 9pm on a Thursday night...what can I say, but THANK YOU! Very professional and walked me through the whole process. Mark showed me everything which really made me feel he was there to help and not just make a buck. Even called hours later to make sure everything was still good. 11/10 would recommend!

Mark is great. Very honest and very competent! He's also a hard worker. It was a big job to fix our air conditioner and he stayed until job was complete. Highly recommend!

First used this company for an emergency heating problem when no one else was around. Glad I did. Mark came by and was very professional and honest. He explains everything that he is doing and why he is doing it; very helpful when you don't know a thing about heaters. Our family has since called him back for other heating issues. Recommended.

The AC is fixed, but that's not why I am giving them 5 stars. The five stars are for honesty and integrity. Yakov, our technician didn't need to tell us that he had removed 2 .5 lbs of coolant that had been mistakenly added by his predecessor, he could have simply removed it and the AC unit would have worked and we would have paid for the coolant. No, he told us and deleted that charge.

Yes the AC unit was repaired, yes the entire teams' communication skills were exemplary - but honesty that's priceless. We will be using them again,.

I paid over $700 to sit in the same, freezing (like New York in January freezing) apartment.

After the first visit Mark charged close to $400 to duct tape a leaking gas pipe and get the central heating working. He also ordered parts for a second unit that wasn't working.

He returned with the wrong parts, told me he can't return them, but needed to buy more part. He expected some compensation for purchasing the wrong parts, stating he didn't realize he'd need a connecting part. Not sure who's supposed to know that if not the repair man...but fine. I actually did pay 50% of the price of the unused parts and paid for his time.

After he left, everything he had "fixed" stopped working. The heating cut out, and when I turned the gas back on, it was still leaking into the apartment.

At this point I got pretty aggravated, having spent a total of around $700 for practically no results. Plus, he had said he'd need more parts and another visit.

Mark then disappeared for 5 weeks. Constantly rescheduling, ducking texts, postponing. All cute and fun, referencing his wife. Ha-ha, super funny, but when are we going to have heating in the apartment? Cause it's December and freezing and we had elderly guests visiting for a week. None of these seemed to matter too much.

When he finally resurface and showed up at the apartment, I held him to his "warranty" and said I need the heating actually working and the gas pipe actually sealed. He somehow tried to convince me that he HAD fixed the heating. I repeatedly asked him to show me what results we could point to in return for my $700 investment but all he could say is that he made incremental fixes and he earned his money and expects to be paid for this 3rd visit, even though he did nothing more than add more duct tape to the pipe he was supposed to have fixed last time. The fact that he ordered the wrong parts, disappeared for 5 weeks and that the temperature averaged out at around 54 degrees...these were lost on him.

He also kept insisting on a positive yelp review. This is as positive as it'll get.

Mark is a highly professional and knowledgeable HVAC contractor. He is very customer oriented and strives for customer satisfaction. I highly recommend his services. Some details below, if you have time to read!

AC service: We had Mark Shasho install 3 Fujitsu ductless AC units in our son's apartment in Brooklyn. Mark is very detail oriented. His estimate included a lot of details (unlike other estimates I received) regarding the piping, communication wires, pumps and their warranties, in addition to standard information re. capacity and warranty about outdoor condenser and indoor wall units. He worked closely with my architect and electrician to get the required city permits. (It is important to know that ductless units require not only mechanical permit, a separate electrical permit.)

Although the ductless units were installed last year, because of other builder-related issues (totally unrelated to Mark's work), we could not use the AC units last summer. They were taped shut for almost a year. When we started the units this year, it was shooting debris and water. We contacted Mark again. He readily cleaned off all construction debris and power washed them. He did not charge any extra fee since he understood that we never enjoyed the units. I call that excellent service.

Heating service: Our home is a historic house and came with an old gas furnace. We had heating issues and I called Mark’s service (and other HVAC companies for estimates). Mark (and his worker) found issues with the heating pump and expansion chamber. He recommended that we replace them and add new thermostats and new control unit to isolate the 2 family units. Mark also said that the furnace we have, although old, is a good system. This advice helped/worked out cheaper compared to other HVAC guys who recommended that we put in new furnace, and new “everything” which would have been very expensive.

(Text him with the nature of the urgency, if phone call is not answered or your call is not returned immediately. He is usually a busy guy because of his reputation and repeat customer work.)

Came home from a trip to a 93 degree house at 4:30 pm. Mark answered the phone immediately and was at my house an hour later. He had prior evening engagements but made sure that he figured out if my very old ac could be fixed before handing it over to very respectful and professional colleagues. By 8pm everything was working again!

Needed an igniter fixed on our old furnace and the repair was done thoroughly and efficiently. Made sure I knew what was going on and happy to answer questions. Would recommend!