Custom Climates HVAC

The development of the system design was very thorough and the logic for the recommended solution was clearly explained. The installation crew worked efficiently and they were very professional and friendly. Once the installation was completed the crew did an excellent job cleaning up.
I would highly recommend Custom Climates HVAC

Friendly, knowledgeable, and professional from sales to installation. These guys might not give you the absolute lowest quote, but they will deliver the best value.

Highlights:
- Completed installation in 1 day by a great crew
- Duct work visible on exterior of house was kept to a minimum and matches the house paint
- Very light paperwork burden for warranty (1 yr. p&l + 12 yr. parts), financing, etc.

The crew was amazing totally professional.I had two old split systems replaced. The compressors for the units are four story’s up and not a situation that is at all easy to access. When it became apparent that a boom lift would not work they came back on a Saturday with pipe scaffolding to complete the job. They left everything neat and clean just as it was when they arrived. This was a job that I had a difficult time finding someone willing to do. Custom Climates not only took the job and the challenge they delivered above and beyond.

We had trouble with our unit initially, but they have resolved our problems.

I hired Custom Climates as a second opinion related to issues we are experiencing with our gas boiler. Phil came out and debunked the statement of work from the first company. He also was able to get the boiler running in no time. The guys from Custom Climates explained everything they saw for future repair or replacement, but used it as a chance to educate me, not push me into any purchases immediately. You better believe I will be ripping up the other quote and sticking with Custom Climates!

Everyone was very friendly and very helpful throughout the whole install. Cleaned up after each day. Minimal to no disruption while I was working from home. Everyone was working very hard and very quickly to install the systems. Very responsive to all questions and walked me through in detail anything I needed. Definitely recommend for any services.

The sales guy was very knowledgeable and and the installation crew was great. I even made them lunch. Happy with my super quiet heat and I have AC now. No more window units. Financing made it possible.

Very professional in both explaining the benefits and application of the Mitsubishi system during the evaluation/sale process. Installation was performed ahead of schedule and was done by a knowledgeable and friendly staff. The system, although I have just started to use it, has performed as guaranteed. I would highly recommend the product and the company.

Custom Climates did NOT clean my furnace like they said they did and I had to have my burner serviced only 2 months later. A service repairman ( from a reputable company) showed me how dirty the furnace was and what should have been done. Also the two service men that came from Custom Climates looked to be about 12 and had terrible customer service skills. Clearly no experience.

Mitsubishi Ductless Mini-Split. After a fair amount of research I knew I wanted a Mitsubishi ductless minisplit. I went on their website, found three local "Diamond Dealers"; or whatever Mitsubishi calls their preferred / trained retailers. Custom Climates solution of installing ductwork behind a kneewall in the second floor (I have a Cape Cod style house) was innovative and the only one of the 3 that offered that as a workable solution. Price was inline with the other 2 bidders, perhaps a little more, but their solution of burying the ductwork behind the kneewall is what sold me and my wife. Had a large unit installed downstairs and a second unit installed upstairs. Customer service: Extremely responsive. The unit upstairs behind the kneewall wasn';t turning off when the room cooled to the desired temp. After a free visit, they recommended an ECOBEE smart thermostat which I would have to pay for to include labor. I politely told them that they either sized the rooms wrong or installed a faulty thermostat, neither of which was my fault. They agreed and installed a new ECOBEE smart thermostat for free. Then customer service followed up twice to make sure I was pleased with the service. 8 months later, everything is still working fine. I'd highly recommend them as the price was comparable to others, the quality was great, and they rectified an issue for free.