Custom Climates HVAC

We really liked working with Custom Climates to replace our HVAC system and water heater. They were super responsive and went above and beyond to make sure we were happy and the job was done right. We live in an old historic building in Portsmouth, NH which has it's complications. They were not the least bit daunted and came through on every aspect. Thanks to the entire Custom Climates team for a great job!!!

We cannot say enough good things about this company and everyone who works for them. My wife scheduled them first out of four companies we were considering because she was so favorably impressed with the person who took her call, then, after our interview with the sales person we were so impressed with his knowledge of the product and the price that we decided to go with them and cancelled the other interviews we were going to do with the other companies. The man in chat of the installation team, and every member of the team who made the installation was also just as impressive. They were all tremendously knowledgeable, considerate (answered all our many questions) efficient and capable. We were delighted with how quickly and capably to installation proceeded. We were and are delighted with both the functions of the product and especially with the great people working for this company.

The Team at Custom Climates gets an A-plus for their hard work, professionalism and knowledge. The installation was not easy and they handled it without skipping a beat. Thorough, clean and neat; they did an awesome job and I highly recommend them for any AC install you might need.

After getting many estimates, we ordered and had installed a new whole house HVAC mini split system from Custom Climate and couldn't be happier with the results. Tom the consultant and Darryl the Ops Mgr were easy to work with. The installers, Derrick and Nick were great also.They were professional, informative, friendly and courteous. We asked for a couple of things to be done a little different than first planned and they had no problem going along with these changes. The company filled out all the paperwork for any rebates we were due, and because they are a diamond installer for Mitsubishi, you get a extended warranty on parts. All in all it was a pleasurable experience. I would recommend Custom Climates to anyone.

I contacted Custom Climates for the installation of a heat pump in my office. I got their info from the web and requested a quote through their website.
I was very pleased with the speed and professionalism displayed throughout the process. Shortly after requesting a quote i was contacted by Tom from Customs Climates, he was able to come to my home and in addition to providing a detailed price quote, he also explained the system's capabilities and benefits.
We decided to go with Custom Climates after obtaining competitive quotes. Their installation schedule was the best and the price in line with other companies. The fact that they are a diamond dealer was also a deciding factor for us.
They were able to install the system earlier than promised and the installation itself was very quick and efficient. The team was very professional and kept disruption to a minimum.
Overall I am very satisfied with the purchase and Custom Climates. I highly recommend them if you are looking for a heatpump solution.

I had my furnace turned up service with Custom Climates service. Due to Covid-19, my regular service company didn’t schedule appoint until all business back to normal which maybe another month or who knows how long. So I called around. The office lady Abbey was so friendly and help me with scheduling. They are very efficient and made appointment in the same week! Then they follow up with text to confirm my appointment and sending me reminder of my appointment. I thought that was very thoughtful. People can be busy and distracted, a reminder will help and save both side time. The tech people ( Eric and Nick) came on time, they are very polite, they also put blanket to protect my floor Which were some area rugs I put in the basement entrance.
They did throughly safety points check and cleaning, worked very professional and knowledgeable and answered all my questions very patiently! They cleaned up after their work! I’m a very happy customer! I strongly recommend this company and these people!

My experience with Custom Climate was extremely positive - they were communicating very clearly, extremely professional.
Our technician, Anthony was really incredibly helpful, he quickly identified, tested and resolved on-going issues with our complex HVAC system.

Overall I highly recommend Custom Climates and will use them going forward!

Sales call was scheduled promptly, Installation was within 10 days and completed very professionally. Crew was clean and detailed and polite. Follow up with foreman immediately after install and a run through of system options and operation was done. We are very impressed and will refer anyone looking for HVAC services.

For those skimming: Custom Climates is prompt, honest and professional. They completed a 2 day job in 1 without sacrificing quality. You can tell their sales, managers and technicians are passionate and pefectionists. I highly recommend them!

For the detail: Our AC died in the middle of the July 2018 heatwave and we had had our furnace removed as the oil tank was bad- so we needed both a heating and cooling system, and our house had no rooom for vents. I found Custom Climates in my search for Mitsubishi mini-splits. They were able to come out 2 days after my inquiry and quoted me for our uniquely laid out home. A week later the owner himself came out to evaluate and ensure we had the best system layout for our needs. We were excited to know the system will tie into our planned solar project next year, and that the hyper heat can handle the cold climate of NH. The system was a bit pricey, but it was exactly what we are looking for so we went for it.

The work was scheduled a few weeks later (no surprise they were in high demand). The technicians were professional and pleasant, they took great care with the installation and it went off without a hitch! They had originally blocked 2 days for the job, but were so organized and efficient they finished the same day (despite afternoon rain showers). They made sure to take the time to train us on how to use the system and how to maintain it. As we will be renovating next year they also told us if/when we need to work around the heads they can return and "sling" them away from the wall to protect our investment.

Finally, the project manager helped us with the NH Energy rebate paperwork and we have already received the rebate check.

The system has worked flawlessly, no issues what so ever. It kept us cool the rest of the summer and as we move into the cooler months the heads are pumping the heat as promised. We stay conservative, but despite the temps getting down to 28 recently the house has stayed at 65. Our electricity bill has even dropped slightly!

We could not be more happy with our experience with Custom Climates!

These guys do excellent, entirely professional work for a fair price. My hot water heater stopped working a few weekends ago. Ryan had me try a few things to fix it over text message, diagnosed the problem, then ordered new water heaters, and installed them asap. No problems, no hassle, and a clean, professional job. The bill was entirely fair. Two years ago they installed the outdoor central air conditioning unit and it is running great with zero problems.