Pioneer Air

So where do I start.
First I bought two servi ce contracts with them as I own two homes.
This covers all pf the preventive maintenance.
On both occasions the first visit went well.
The second time they came out. Is when my rental needed extensive repairs to the tune of around 2500 dollars. That i did not do any of. Unit still heats and cools just fine.
So now let's talk about the house I live in.
When they came out for the second time.
Is when they told me that my unit was pretty much on its last leg and they recommended I should replace it soon.
Asked for a quote on 14 seer 4ton split unit.
$ 13,000 and some change.
Said not at this time.not broke won't fix.
Well it broke so I had to fix it.
They came down a little on price $ 12,000 and change.
Okay let's get it done.
So on 07/26/2022 I come home from work and my house is tore up.
Attic access trim is hanging from ceiling glass globe broken door trim huge gouge.
9 hours total it took.
Call office so sorry about that.
Lots more to say by long and short of this is I would not recommend or use this company ever AGAIN

Our Technician was Albert "Alex" Lopez and he was absolutely amazing. Very informative, very detail oriented, friendly, and professional. He is a prime example of someone that knows how to treat Clients and provide exceptional Customer Service. We love using Pioneer Air. Never a bad experience with them. They are our "go-to" company for service & maintenance.

Sad. Pay close attention to who you are looking for.
Bad Air Conditioner? You may want to get a second opinion before you spend thousands of dollars.
I was out of town and contacted this company for air conditioner not working.
My wife (woman) on site was told by technician this unit is bad. Blower fan and compressor are bad. If repairing a 12 years old unit $7000 or so. Recommended to replace unit for $12000 or so.
I came on emergency to verify air conditioner and ready for replacement asap.
I am not air conditioner technician but I found a bad contractor within 15 minutes and two hours later my unit was back on service. Make your conclusions
Marco Garcia

Great job installing humidifiers in the garage. Happy customer.These folks put all others to shame. On time, professional, knowledgeable and hard working. Stayed until the job was done and done correctly. Hats off to Pioneer Air. Follow up from the office was great. Thank you guys so much.

Great experience with the company and our service technician Robin. He was very helpful and explained all of the services we needed. Was also given a detailed summary of all items that were worked on including photos of the work that was preformed.

Pioneer Air is amazing! Their customer service is top notch!! Highly recommend Pioneer Air!

I had an awesome experience today with Robin from Pioneer Air. He was able to help me out with my AC issues and we had a good time talking about shared interests as well. I highly recommend using this company!

After my upstairs AC went out unexpectantly 07/10/2022 my management company had somebody come the next day from Pioneer Air. The tech fixed my upstairs unit and an hour after he left we noticed the downstairs unit was broken. It was like he took a part out of the one that worked and put it in the broken one.

Fast forward a week later I was finally able to schedule them to come back after 7 days of my three small children suffering in the heat where all their rooms are. The downstairs thermometer said 94 degrees. I was so relieved they were supposedly coming today. I had a confirmation from my property management that Pioneer Homes would be coming today between 10 and 2pm. At 1:45pm a rep from Pioneer Air named Barbara called me to tell me they were not coming because I did not answer my phone even though the appointment was already confirmed and deemed an emergency due to it being 109 degrees outside today. Barbara said even though my appointment was confirmed it did not matter. She said they would come tomorrow. She told me I was not a priority because I was not a senior citizen and that I was not the only client they had. I explained I called off work and she she did not care. She aid since I did not answer the phone I would have to call off work again tomorrow even though my appointment was already confirmed and I had a text msg to prove it.

I would never use this company if my property management company did not set this up. Barbara was rude, ignorant and unprofessional. She was the worst person I encountered all day and I am sorry I have to deal with them tomorrow and I am affraid they are gonna break something else but I do not have a choice because my babies are so hot.

If you can avoid this company please do. They will allow you to be confirmed but will not honor your confirmation if you do not talk to them again after the appointment is already confirmed. Then she said she could not hear me and hung up

STAY AWAY FROM PIONEER AIR IT WAS THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD IN MY LIFE . Me and my children are still without cool air and Barbara could care less. It is sad companies like this are aloud to stay open and do business

Robin came today to access the status of my AC unit. He was professional and accurate. Showed me videos of the parts that need to be replaced and educated me on why they need to be replaced. I definitely trust this company with the needs of my AC unit and that it will be taken care of. I look forward to continue business with this company.

We’ve used Pioneer Air for a complete install as well as service. Although the install took longer than expected, the techs were top notch. When you call, they always answer the phone unlike other HVAC companies.

We’ve had the pleasure of having Robin as our go to “A/C Guy” on several visits. Professional, knowledgeable, and always a pleasure to speak with. Ask for Robin! Or better yet don’t so he’s always available for us ;)