Russ was very knowledgeable about our heating and cooling system. He picked out the best high efficiency unit for our home. He showed up on time, installed the whole unit in one day and left the area cleaner than when he arrived. All in all, we are very pleased with the install.
He is very kind and professional! He helped find what was best for my family when it came to cooling our house with our budget. His team is very professional, kind and prompt! We are very happy with their hard work!
We've been using Hoock's for over a year now and are always happy with their service. They have a short response time, friendly and knowledgeable service, and are reasonably priced. We recommend them to everyone we know.
The technician tested the failed part(capacitor) in front of me. He explained and showed me (with his multimeter) why it's failing. He checked on a few other things to make sure my system was in peak operating condition. Very knowledgeable and great customer service. I wish more business were as professional as Hoock's Heating &Cooling. I will call them again for any future needs.
Russ provided excellent service at a competitive price and is dedicated to making sure the customer is satisfied. He did a very good job of communicating status and progress. When there was an issue with a component provided by the factory, he took ownership of the situation and made it right, keeping us informed along the way.
We love our new system Russ installed. He is a perfectionist, and made changes that previous installers did wrong. The filter system he put on our new unit has given us an air quality in our home that was noticeable within six hours, that was a surprise. I will be highly recommending Hoock’s Heating and Cooling to my friends, family, and clients.
After dealing with four other companies locally that would either 1, not return after the initial visit, or two charge me to do pretty much nothing, I gave Russ a call. Over the phone he was able to tell me what he thought the problem was, after sending him some pictures he verified that problem. Long story short I ended up needing a whole new system because the original system was improperly installed and the other companies I had out had no idea. Really wish I would’ve just used Russ right off the bat and saved a bunch of money!
Russ was very professional, on time, polite....there just aren't enough words to describe how pleased my husband and I are with the service. If we ever need repairs on HVAC or a new system, we wouldn't hesitate to call him again. We will definitely recommend him to our neighbors and friends.
Mark Preuss
Russ was very knowledgeable about our heating and cooling system. He picked out the best high efficiency unit for our home. He showed up on time, installed the whole unit in one day and left the area cleaner than when he arrived. All in all, we are very pleased with the install.
Laura D
He is very kind and professional! He helped find what was best for my family when it came to cooling our house with our budget. His team is very professional, kind and prompt! We are very happy with their hard work!
Elizabeth Shimer
We've been using Hoock's for over a year now and are always happy with their service. They have a short response time, friendly and knowledgeable service, and are reasonably priced. We recommend them to everyone we know.
Mike B
Very thorough and informative for what to expect with this system. Knowledgeable, answered all questions. Very professional and personalble service.
Chad Frazer
The technician tested the failed part(capacitor) in front of me. He explained and showed me (with his multimeter) why it's failing. He checked on a few other things to make sure my system was in peak operating condition. Very knowledgeable and great customer service. I wish more business were as professional as Hoock's Heating &Cooling. I will call them again for any future needs.
Daniel Molloy
Russ provided excellent service at a competitive price and is dedicated to making sure the customer is satisfied. He did a very good job of communicating status and progress. When there was an issue with a component provided by the factory, he took ownership of the situation and made it right, keeping us informed along the way.
Katy Nye
Great response, wonderful customer service, will use in the future for all my system needs!!! Thanks Aaron and Russ!!!
jade ridgeway
We love our new system Russ installed. He is a perfectionist, and made changes that previous installers did wrong. The filter system he put on our new unit has given us an air quality in our home that was noticeable within six hours, that was a surprise. I will be highly recommending Hoock’s Heating and Cooling to my friends, family, and clients.
Adam Gremminger
After dealing with four other companies locally that would either 1, not return after the initial visit, or two charge me to do pretty much nothing, I gave Russ a call. Over the phone he was able to tell me what he thought the problem was, after sending him some pictures he verified that problem. Long story short I ended up needing a whole new system because the original system was improperly installed and the other companies I had out had no idea. Really wish I would’ve just used Russ right off the bat and saved a bunch of money!
Christina Warren
Russ was very professional, on time, polite....there just aren't enough words to describe how pleased my husband and I are with the service. If we ever need repairs on HVAC or a new system, we wouldn't hesitate to call him again. We will definitely recommend him to our neighbors and friends.