Better Service Inc - Heating, Cooling and Plumbing Repair Services

Edit: they are now indeed working with me to fix the tub, I have also removed the photos of the job the first plumber did, as they are not indicative of the final product (which is totally fine and good).

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I am finally wrapping up this shower project, but we did have Better Service Inc install the plumbing prior to tiling, etc. Initially Better Service sent one of their employees they claimed was a skilled plumber... turns out he was an HVAC technician that maybe had some knowledge of shower fixtures. I'll let the photos speak for themselves though.

This was clearly unacceptable, I ended up having to do some minor fixes to the valves in my own shower (the valve you screw your shower head into was not braced at all, it just flopped over), but the guest shower (which is what the pictures are of) was completely untenable. Their employee sent these pictures of this job after he had "completed" it, and apparently they were fine with this until I called to tell them that this absolutely wouldn't work, and then there was the bathtub: it was full of debris, metal shavings, and new deep scratches - he did not cover his workspace.

Eventually I managed to have them send a proper plumber to fix the installation issues, and that part seems to work for the moment. He was also supposed to 'fix' the huge amount of scratches left in the tub by the last employee. While his attempt was appreciated, the two-part epoxy from Home Depot cannot fix what was done (although he didn't even apply it correctly).

I was told that they would 'work with me' to fix the tub and scratches they left me with, but that never happened, as I haven't heard from them again since the 2nd plumber did his work.

I must say, this young man was dressed well! A first indication of quality. He worked hard and left clean! I’m just shouting, Yes what a pleasure!”

Brian came out and found out why our AC system wasn’t blowing cold. He told us what the problem was, fixed it with a very professional and upbeat attitude. Job well done.

Yesterday, I came home from being out of town to see that my basement had partially flooded due to a clean water main break on the opposite side of my foundation's wall. I called 3 companies, which provided me 3 timeframes for service: 30 days out, 3 days, and a 3-hour window the next day. Overnight, the flow of the stream had increased, and I couldn't wait any longer for assistance. Thankfully, Sean returned a call I made to them last night, and informed me he could get a technician to my house sooner, and I gladly accepted. Trent arrived within minutes, inspected the problem, and stated the leak could be fixed without tearing apart both my lawn and porch. The only issue that remained was cost, which was an estimate I couldn't afford to pay immediately because of our current social situation. He completely understood, and offered to call another reputable company that offered financing. I was absolutely impressed and shocked by his professionalism, along with his willingness to call a competitor to see if they could help me. Trent's immediate knowledge of easily conquering the leak instantly, increased my trust to have him take ownership of the leak instead of someone else. Inevitably, I only chose the competition based on his personal recommendation, experience, and their ability to finance services. Ultimately, I highly recommend Trent, Sean, and the Better Services team for any services you need to have fixed. We need more people who exhibit their professionalism in our world, today.

Better Services Inc. is a great company. The customer service was excellent. Dexter was very thorough and tried so hard to get our pipe unstuck. I thank you for your excellent customer service and hard work. We are using them through our home warranty with HWA.

Better Service Inc did an amazing job fixing my AC. Blake was polite, professional, and on time. Even the rain didn’t stop him from getting the job done. This repair was run through my home warranty and the warranty company caused a major delay in me getting service. Better Service Inc was quick to schedule an appointment for me the next day and stayed late until the job was done. Highly recommend!!

Matt was on time and diagnosed and fixed my problem. I had frozen pipes. He had to find where the problem was, a job in itself! He was able to use the heat gun and get the water running again. He also went to Home Depot and bought supplies to protect the pipes most prone to freezing. He was on my job 3 hours and gave me a very reasonable rate for what he did, time it took, etc!
Very professional!! Very caring!!Highly recommended!! I will call him again for any plumbing needs!

Dexter came over to fix the plumbing I had in my sink. He went above and beyond for my family. He got the job done. I waited almost a year with HWA but Dexter at Better Service was quick and reliable. I will continue to use Better Service for future events. I just do not recommend using HWA (Home Warranty of America) as your home insurance. They took almost a year to get someone out here. And 20-30 calls later I finally got the job done. Thanks to Dexter!

We were given an appointment quickly for a non-emergency plumbing problem. They experienced an emergency and were unable to arrive at the original appointment time, however the office staff was polite and efficient rescheduling. When they arrived the service technician was polite, professional and fixed our problem. I would absolutely use them again.

Sean was great with the first diagnosis of our furnace. He was able to get out same day, and figured out what was going on quickly! Great response time and great prices.