Cappy Heating & Air Conditioning, Inc.

I called Sunday evening because my air conditioner stopped blowing cold air. Jennifer walked me through a few diagnostic steps to see if I could fix the problem myself. Within 1 hour my house was cool and it didn't cost me a thing. I will definitely use Cappy again! Great service with the customer in mind.

Wonderfull company offering excellent customer service. I spoke with an extremely knowledgeable and experienced female service tech, who solved my tenants furnace problems over the phone. I wasn't charged a dime and my problem was taken care of. It's refreshing to interact with an honest business. Thanks for saving me money Cappy! I will use this company in the future!

I screwed up our thirty plus year old air conditioner trying to defrost an ice buildup on one of the hottest days of the year and just before going out of town on a two week vacation. I called several companies and settled on Cappy’s. Instead of running into an answering service, they had a retired technician answering the phone after hours. Rather than hearing how my “call was very important to them,” she took a fair amount of time helping me do some damage mitigation.

They had a tech out for an evaluation promptly and they helped me do a temporary repair so that my pet was ok while I was gone. When I returned from vacation, they managed to accelerate the installation date, discussed honestly the pros and cons of a replacement versus a repair. Given the age of my system and the fact that it had not been doing a great job of cooling the house before I messed things up, we opted for a replacement.

They didn’t try to upsell me, gave me an honest estimate, completed the job earlier than projected, did not leave a mess, and it easily passed inspection. Calls were promptly returned. My wife stopped by their office twice and was impressed with their office staff as well.

2021 Update: We arrived home in 92 degree whether to find that our compressor was no longer functioning. My wife called and they managed to squeeze us in the same day. A part had blown but was still covered by warranty (parts only). The service fee was modest and they had us up and running. The service tech also showed us a couple of things to make our system work better for the future.

Once again, they saved our bacon!!

We have an aging geothermal system installed by a company that is no longer in business. Our compressor went out and Justin and Amy were able to find a replacement compressor, install it and have us up and running again. Justin's knowledge of the system and what was needed was very good. He not only replaced the compressor but also added a soft start to avoid future failures. System is working better than it was new. Very professional.

Our air conditioner went out on a 82 degree day and I just had a new one installed by the crew at Cappy Heating and Air Conditioning. Everything went great! From the initial call, to the salesman coming out, to the installation . We were impressed at how fast they completed the install. They cleaned up everything after and they were very polite to my wife and I. They answered all of our questions and gave us a thorough run through of the system afterwards. I would recommend Cappy to friends and family.

If you need someone to check out your a/c, call cappy and ask for Izzy! He was very polite, very professional and was honest and up front with us about what was going on. We had just had a horrible experience with another company and he did everything he could to reassure us and educate us on what he was doing with our AC!
Thank you Cappy and thank you Izzy for helping us out, Will definitely call them again!

I’ve had Cappy out to service my home now at least five times. Each time, they’ve been prompt, explained in simple detail what was needed, and ensured that I was going to pay for anything I didn’t need. The technician I’ve seen the most is named Justin. He’s been as solid as any HVAC professional I’ve ever encountered. I’ll only use Cappy to address any HVAC issue or preventative maintenance needs I will have in the future. Stellar business.

Right in the middle of this heat wave, my air conditioning unit stopped working. I was at a loss, and called Cappy. Within minutes, I had a return call from Jennifer. She gave amazing and knowledgeable advice and helped me problem solve what was going on, without charging me. She took the time to make sure I knew what to do, and explained how to avoid the same problem in the future. I would recommend them over and over, and appreciate them helping me (over a holiday weekend too). I will be using them in the future. Thank you Cappy!

On 7/3/21 we came back from vacation and our six year old Trane air conditioning unit was not working. We called Cappy's Heating and Air Conditioning to review and fix the unit. The repair man from Cappy's stopped by and it took him two hours to figure out what the problem was on our unit. He made multiple calls to other people because he could not figure out the problem. Finally he stated the the air conditioning blower motor was burned out. He charged us $387.50 for a diagnosis. I called the office and complained about the excessive charge for taking two hours to diagnosis the problem and not repairing the unit. The office did take off $112.50, so the total charges ended up being $275 for nothing. I was not happy. A few days later I called Harriman Heating & Air Conditioning who originally installed the unit. Their repairman John made the correct diagnosis in fifteen minutes, went and picked up a new blower motor and installed it in an hour. The blower motor was still under warranty and Harriman charged us $175 for labor. I will not use Cappy's in the future because their repairman was extremely slow in his diagnosis skills and did not fix the unit. I felt scammed on being charged alot with no results.

We just suffered a weekend in the 90s without air conditioning. I'm a new home owner and am just learning about basic HVAC maintenance. I called a couple of places to schedule an appt and they were 2 weeks out at best. Cappy's team gave me great advice over the phone that ended up solving my issue for under $10! Just some blown fuses outside. Saved me the cost of a service call! I am so elated to have help from empathetic people for urgent issues rather than someone just trying to make a profit. This new home owner found their HVAC repair business. Cheers!