Grapids Home Services

We had an issue with our AC unit. Grapids had next day availability for a technician to come to our home and diagnose our issue for a reasonable fee ($54). The technician, Tanner, was prompt, polite, informative, and offered our repair options with honesty and ease.

Got an estimate on repairs to the ac unit. Set up appt to discuss replacement. Seth was very professional and knowledgeable. Whatever we do I'm sure we will use Grapids.

Randy was Awesome! We had them come out for a tune-up of our Heat/Cooling and Water Heater units. He was very quick, clear, and professional! Had a lot of great tips and helped us find the best options for our budget!

Called them out because my ac unit was not working. They quoted over 4k in repairs or $9,500 to replace. Politely declined and contacted a second business. They fixed it for $90 and said if I did need a new ac unit down the line it would be $6,500.

I called Grapids about a quote that I had received a few months earlier and if it was still valid because our AC unit had just died. They honored the quote and were able to send a crew out the next morning to install the new unit. The crew members were very polite, professional and courteous.

Grapids rescheduled my appointments twice in one week and charged for both quotes. Charges for quotes varied from $20-$40 and we're never disclosed upon making an appointment. Very unprofessional business practice to blind side customers with hidden charges.

The price was good, the workers were friendly, skilled, and were careful to look out for our best interests. Overall they did a great job and I would not hesitate to use them in the future.

I had Grapids come out for an inspection of my furnace and water heater. As well as a quote for replacement. Matt was very courteous and professional. He took the time to show me the issues that were going on with my aging system and explain what I was looking at.
When Kris came out to do the quote, he was not pushy at all. He explained all my options and plans that they offered. I felt extremely comfortable with both of them and the information they shared with me.

Neil D. was the assigned technician for my services. (Issue: My heater wouldn’t start. It stopped working. The whole circuit board needed to be replaced. In addition to that, a new thermostat was installed - Google Nest.) Neil went above and beyond on his services! He made sure every aspect of my heater’s issues were fixed as well as made sure my new thermostat was in full working condition! Neil was efficient, courteous, professional and detailed on his work! Would highly recommend! 10/10

Called to have a gas line replaced. I was told that it would be 97 plus materials. When I called back to schedule an appointment, I was told that a check of my furnace and A/C would be included since they are a HVAC company. I wasn’t going to decline the free check. Long story short, the tech had no clue about the gas line, preformed the furnace and A/C check, charged me the 97 dollars, told me my A/C condenser was shot, estimated it would be 2k to fix, and to top it all off… Then said it would be almost 500 for someone to come out for the gas line. So I had to pay for a service I never even wanted. What happened to the 97 + materials quote I received over the phone for the gas line?

I am a new home owner and we entertained a free estimate the same day for a new HVAC system from this company and the salesmen started with a 30k quote eventually came down to 15k, then used high pressure used car salesmen tactics on us to try and have us sign with them that day. (30k for a 1500sq ft home….) And told us he would only give the 97 back if we went with them for the new furnace and A/C. Lastly, we had a new company come out for free to take a look at the A/C unit that was supposedly unusable and would never provide us with cold air. The new company found that the only thing that’s wrong with it was that some of the wires needed to be replaced and it needed a tune up. Now that it’s warm out, the A/C has been up and running with 0 issues. I feel scammed for sure. I reached out to some locals since I am new to the area, I shared my experience and it’s sad to say that they were not shocked by this and even called out which company I was talking about before I could say the name.