Crome Mechanical Heating & Cooling

I was connected to this company through Costco’s program for a new ac unit. After I accepted the quote, the owner looked at my furnace and told me he would not give us service unless we also got a new furnace also (8000 more for the quote). When I asked him why, after multiple times, his exact answer was that we would be angry when our furnace broke down in the winter and we would have to wait to have it fixed. He was rude and pushy and angry when I questioned him. Felt like a definite up sell and I will be reporting this to Costco also.

In response to the owner: yes, it is an old furnace, but we have had it serviced yearly and still have one more year on a parts warranty. Vredevoogd did not agree that it was necessary to replace. I was not informed that simply having an old furnace is criteria for replacement. Also, when I questioned you directly on whether having a new ac unit would harm the furnace, you did not confirm that. Again, the reasoning I was given for need for replacement was that “it might break this winter”. I would also disagree with the fact that you “respected my decision” to go with another company. They tone of the conversation was extremely uncomfortable, pushy and rude. My husband was listening on speakerphone (without the salesperson being aware), and he was also appalled by the conversation. We would not have gone with this company even if they didn’t mark up the cost by 8000, simply based on customer service.

Absolutely the best heating and cooling company in West Michigan!
They came out last year to install a new AC unit and while checking my furnace, discovered that it was not safe to run. They worked within my budget to replace both units and worked very quickly.

I was so disappointed with my service from Chrome Mechanical Inc. Here is my experience:

I am a hard-working, single-mom of three kids. Our furnace went out on Black Friday, but I waited until Monday morning to call due to the holiday. The scheduling people I talked to were so kind and helpful, they said they could schedule me that afternoon—which was perfect! I gave them my unit name, make/model and serial number. They told me between 11-3 they would arrive. My dad agreed to wait at my house since I was working. At 3:15 PM I called the company back because I had not heard anything from them and we were past our window of time. After I called, a person called back and said he had me on the schedule for the next day, not that afternoon. I knew there had been a mistake because the options they gave me were either that afternoon or the next morning. Thankfully, he agreed to still come out that same day as we had been without heat for nearly 4 days at that point.

He arrived and asked me to turn up the thermostat and I followed him down to the unit. Once at the bottom of the stairs, without ever touching the unit to determine what was wrong he said “You told me it was a new unit! This is obsolete. I’m not touching that”. I was confused. I gave the schedulers the info on my furnace as well as what I thought the issue was. I’ve owned my house for 5 years, at inspection they told me the unit was new so I was only going off the info that I had. He continued, “this is 30 years old. It’s been here longer than I’ve been doing this work. I’m not wrenching on that and I wouldn’t let any of my guys wrench on it either”. I was shocked. He wouldn’t look at it, tell me what was wrong, diagnose it or anything. He then told me that if I replaced any parts, the next would surely go out and he’s not doing it. There was even a comparison about a home he had been in earlier that day filled with CO2 and this would surely do the same thing. To try and make light of this, I tried to joke “ok, let’s say I don’t have $1,000 for a new furnace right now, what would you recommend”. His response: “it’s more like $4,000 and I don’t know what to tell you. I’m the owner of this company and I’m not touching it and I wouldn’t let any of my guys either”. And then he left.

Please hear me, I’m not a foolish person. I own an older home, I am aware at some point it would need updating. But this is not how you break this news to a customer—particularly without even looking at the unit.

Thankfully this story has a happy ending. Grand Rapids Heating and Cooling Inc came out today and repaired it in 30 minutes. The guy was totally kind and professional and talked me through each step. They also recommended a replacement and I 100% will be giving them my money for the new unit. This is why customer service matters.

I would not recommend Chrome Mechanical to anyone. There are plenty of other local companies, like GR heating and cooling inc. and West Shore Mechanical, that both agreed to come out and help.

Brian did a fabulous job today. He arrived promptly and was very professional. He was thorough in his diagnosis and quick with fixing the problem. I appreciate the assistance Brian gave us and I would recommend his service. Thanks again.

Overall, a happy customer. I was referred via Costco. Great system at a good price. I felt there was a few customer service opportunities along the way that I have discussed with Chrome. The owner Todd ensured my package was correct to receive the full Costco cash card after a prior employee errored. I plan to use them for all my HVAC work in the future, I would recommend!

Excellent and thorough installation and maintenence. Highly recommend!

Very professional friendly workers and very informative very satisfied with their work

I would highly recommend Crome Mechanical. I needed a new furnace and they got me on the schedule fast. It didn't take long for them to install the new one and take out the old one. They cleaned up any mess they made and they were very helpful and professional. I had questions after and they respond very fast. I will keep using them.

Outstanding from beginning to end! Great Customer Service, including follow up. Service Tech. was very friendly, honest and informative. Installation was professional, considerate and meticulous, they showed great respect for our home. I would highly recommend them to all!

Crome Mechanical is the Best HVAC company in West Michigan. From calling and talking to the office staff to the end install. Jessica was a pleasure to speak with and get my estimate set up as well as scheduling the date of installation. Thank You Crome Mechanical!!