Staples

Nice clean store with highly trained clerks.....there to assist you in quickly assembling your stationary and office needs. All items are reasonably priced...and there is delivery available....all commonly needed printing services available. Everything from your new business cards...printed envelops, your new printed stationary....thank you cards....birth announcements....live fully with the staples of life. Thrive and prosper...💼🌎💰💰💣🐒

Words can't describe how much h this store has helped me over the years. Recently updated. Good clearance rack in back. Bathrooms. #1 Copy center. Ink/toner paper, stationary, specialty items. They no longer sell cellular phones. Near 94 Jackson Rd/ S Maple Rd. Thank you Staples

If I could post this review with no stars, I would. Today's insult was standing in line for the single cashier, who was working hard, while a white male manager talked into his headset about his upcoming flight plans. He watched as the line grew longer, and did absolutely NOTHING. I suspect other customers gave up and left, as I did. This is not the first time Staples on Jackson Road has disappointed...only the most recent.

I love this store as far as shopping and there's been a few great employees, but for sure whenever I have needed help from the copy services, I just have never received friendly services. I'm sure have a load of work building up is hard, but have received much friendlier, "care about you, help" at Copy Max.

I do not go there very often. The place is always well organized, clean, and has easy access to whatever your looking for. Many stores don't have just that certain item someone needs but they have it.!! Cashiers are always very kind.

I was in a hurry to buy some paper this morning, so I ran into Staples. Upon entering I noticed a display advertising copy paper for $3.99 with an EASY rebate. I thought Awesome - I love EASY. Turns out the easy rebate is not at the register, but requires a copy of the receipt being sent to El Paso TX and having to wait 4-8 weeks for my measly $12 rebate. I own a business and apparently Staples values my time at less than $12.
On a positive note, my cashier was really nice. This is in spite of working for someone who created a policy designed to upset customers when they are checking out. I hope that the (probably 18 yr old) cashier does not think all companies are run like Dunder –Mifflin.
I am not going to use Staples again for at least a year.

I don't review things, but 7 frustrating days of interactions with Ann Arbor Staples has compelled me to do so.

I was in the middle of mailing out job applications. All the materials needed to be on the same type of paper. Sounds pretty standard. Turns out that was a curveball for Staples.

After they ran out of their usual paper 75% the way through my applications, they said they would order some more and they'd be ready w/in a day or 2. Totally understandable. Though I was a little frustrated that a copy and print store ran out of paper, I was pretty happy with Staples so far and I didn't mind waiting a day or two, like they promised.

So I showed up the next day, and still no paper. I asked if they put the order in, and they said yes. So then I asked if the paper would be in the following day, and they said yes. So I went on day 3. Still no paper. I confirmed that they had put in the order, and the person told me they expected the paper any day now. Then I "wised up" and asked Staples to just call me when they got it in. That plan would have worked, but they're so incredibly disorganized (a bit ironic for a store that's based on organization) that they never called. Over the next 3 days I kept calling and asking about the paper, to which they said that they expected the paper "any day now." Every time before I hung up I would ask them if they still had my number, to which they would say "no" and that they didn't know the needed to call someone when the paper arrived. I left my number with them no less than 4 times, and received no more than 0 phone calls.

So on day 7, I walked in the store, asked if they had the paper, to which they said their most recent truck shipment didn't have it. I then asked if they ordered it, which to my surprise the answer was "no." "No?" I said. "But you guys told me at least 4 times that you had ordered it and that it should be in any day now." "Well," Mr. Staples said, "I don't know why people had been telling you that. We don't actually order our paper. We just put in the system when we're out of paper and then they send it on the truck." "But it's not on this truck, or any of the trucks over the last week?" I asked. "No, our system keeps saying that we have the paper, but we don't, so they won't send us the paper." "Have you done anything about this?" I inquired. "No," says Mr. Staples, "we have not." "You are an idiot, Mr. Staples," I said. "A world class idiot."

A few take aways: First, we're talking about paper. Their standard paper. They ran out of their standard paper, which is itself impressively stupid for a place that does copies and prints. The fact that they couldn't get more of said standard paper within a week (with incessant reminders from a guy who had just spent over $200 dollars in printing there and who kept telling them that this was urgent) is even more impressively stupid. Second, I blame myself for not going to another store. The reason I didn't (if you've been wondering) is because I needed the printing done at a Staples because it needed to be on the same paper. I didn't go to a different Staples because the closest one was 30 minutes further and the Ann Arbor one kept saying that they would have the paper "any day now." Third, the Ypsilanti Staples is fantastic. When I finally bailed on the Ann Arbor Staples, the Ypsilanti one was incredibly helpful, and surprisingly well stocked in their standard paper. I never thought I would be so relieved for a copy and print store to be able to copy and print. Manna from heaven, I tell you.

Oh, by the way, the Ann Arbor one overcharged me. I only noticed this when I was at the Ypsilanti Staples and was showing them my receipt. The Ann Arbor one charged me for 100 extra copies.

That place is a black hole of incompetence in a universe of crap.

Sad to say, the service isn't what it used to be. Empty store and employees too busy texting on their phones to assist.

Supervisor was terrible, Rolled her eyes when I asked her a question about a co2 exchange for my soda stream. Then I followed the posted instructions near the items I was looking for and she got even more irritated and told me "that's not how it works". She was very demeaning/ belittiling to other employees also.

No matter what... It's somehow always seems to take a long time to check out here... I've been here several times... And there isn't always an issue with with my phone number or something and my Staples Rewards... I usually go there just wanting something right away... I have a hard time finding it... And usually get to the register quick... and yet the checking out part always takes a long time